FAQ

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Conference Camera

Video

As an overall precaution, please check the lens and remove any finger prints or dusts.

Too dark– please ensure that there is sufficient lighting in the room for the camera to work properly. If you believe that there is enough lighting in the room, but the camera image is still poor, you may use our software Innex Camera to reset image setting or increase the brightness as required. Click funtechinnovation.com/downloads/

Over exposed– please ensure that the camera is not directly facing strong light source such as street window, ceiling light, or desk lamp as these easily can over-expose the camera. If you believe that there is no direct light source causing the camera to over-exposed, you may use our software Innex Camera to reset image setting or decrease the brightness as required. Click funtechinnovation.com/downloads/

The camera image is just not right– if the camera image is obviously incorrect, you may use our software Innex Camera to reset image setting or check for the newest firm ware. Click funtechinnovation.com/downloads/

High resolution video must be supported by both the operating system and application you are running in. Furthermore, to see 4k quality, a 4K monitor is required.

Video conference software such as Zoom, Teams, Google Meet and Webex currently previews at resolution that is 720p or less.

The smoothness of the video during video conference is decided by numerous factors such as the network bandwidth, Internet connectivity and computer resources. The best way to check if your camera is working smoothly is to test using your local software on your computer. In Windows 10, you can try the native Windows Camera. In Mac OS, you can try the native Quicktime. To properly test the video quality, we advise you to record and playback a video to check for yourself.

Depending on where you are, the power line frequency is either 50hz or 60hz. Simply uses our software Innex Camera to change the camera frequency to match your local power line frequency. Click funtechinnovation.com/downloads/

The camera models come with different lens and focus distance. Please refer to the below minimum focus distance to verify if you are mounting the camera at the correct distance from the main object in the shot.
C220 – 0.6M/2ft
C470 – 1M/3.3ft
C830 – 1M/3.3ft
Please also double check if the lens is dirty with fingerprints or dust.
If you are experiencing this from a video conference call, it’s also possible that the low resolution of 720p, 360p are causing the image to be unclear or appear out of focus.

Audio

In video conference software, it’s likely that users select a different audio source (such as laptop embedded mic) instead of the mics from the camera. Please ensure to select the correct microphone and test again using the video conference software’s audio test.
To properly test the microphone quality, we advise you to record and playback a video to listen for yourself. In Windows 10, you can try the native Windows Camera. In Mac OS, you can try the native Quicktime. Open these apps, select our camera and microphone and give it a shot.

Microphone echoes can have several causes, you can follow below tips to see if it works:

1. Move the webcam microphone away from the speakers (monitor with built-in speaker) to cut down on audio interference.
2 Position the webcam microphone away from reflective surfaces that may cause echoes, such as filing cabinets or other metallic objects.
3.Make sure to also keep your mic away from your speakers, if possible.
4. Mute your microphone when not in use.

Yes, our cameras come with built-in microphone with the following voice pick up range.

1. C220 – Dual omnidirectional mic with 4M/13ft maximum voice pick up range.
2. C470 – Dual omnidirectional mic with 4M/13ft effective and 8M/26ft maximum voice pick up range.
3. C830 – Dual omnidirectional mic with 4M/13ft effective and 8M/26ft maximum voice pick up range.

Connectivity

If you can see the camera name appeared in the video conference software yet failing to see the camera video. It’s likely that the camera is occupied by other software (other video conference software, camera setting tool, streaming software such as OBS, etc). Please turn off ALL other software that could be occupying the camera to trouble shoot this issue. For example, it’s not rare that one fails to open the camera in Zoom because it was still occupied by a MicroSoft Teams meeting.

According to USB-IF specifications, each type of USB cable cannot exceed a certain length, as shown below. Video signal can diminish if goes beyond the specification.

USB2.0- Cable length limit 5M/16.4ft

USB3.0/3.1 Gen 1- Cable length limit 2M/6.6ft

USB3.1 Gen 2- Cable length limit 1M/3.3ft

  1. Make sure your Mac recognize the camera. Go to “About this mac” > System Report
  2. Go to Hardware > Camera. When the mac recognizes the camera, you will see its model name and related information. If the camera is not recognized by Mac, re-connect again.
  3. Go to “System Preferences” > “Security & Privacy”, follow the steps below and check if the software is on the list. Allow the app to access your camera.

 

Getting Started

  1. Remove everything from box, including: the Cube, the USB cable, 2 poles, the wooden base, remote control, and the batteries.
  2. Assemble Innex Cube with 2 or 3 poles.
  3. Take the USB cable, plug in the type-C end of the USB cable to the camera, make sure it’s plugged in tightly.
  4. Plug in the type-A end of the USB cable to a USB 3.0 port of the computer, and make sure it’s plugged in tightly.
  5. Place the camera on the table. Find the front arrow that is printed on the top side of the camera, point that arrow toward the front of the meeting room where the display or projector is usually located. 
  6. Install batteries in the remote control.
  7. Turn on a video conferencing app (Zoom, Microsoft Teams, Google Meet, Cisco Webex) or a camera app (Windows Camera, mac Photo Booth) to power up and access the camera video.
  8. Innex Cube starts in AI Dedicated Focus Mode by default. Press the Mode button on the camera, or the buttons on the remote control to switch video modes.

AI mode: Dedicated Focus/ Auto-Framing/ Stage modes.

In Manual mode: Conversation/ 360° Panorama/ 270°/ 180°/ 120°/ 90°.

Yes. Innex Cube has a standard 1/4″ tripod screw hole which allows you to attach it to any tripods on the market with the same size.

Connectivity

  • Please check if the USB A, and USB C end is securely plugged into the computer and camera.
  • Try a different USB port on the computer. Specifically, Cube requires more than 500mA to power up, so a standard USB2.0 port may not supply enough power. Please try a USB3.0 port.
  • Try a different computer.

The Innex Cube relies on USB 3.0 for power supply. The standard signal transmission distance for USB 3.0 is approximately 13ft (around 4 meters). Beyond this distance, the camera may not receive sufficient power and could experience issues such as intermittent power or functionality problems.

If your setup requires a longer cable, we recommend using an active USB 3.0 cable. These cables are designed to enhance both signal transmission and power delivery. A length of 32ft (10 meters) is compatible with the Innex Cube.

If your Innex Cube camera is experiencing these issues, it’s likely related to the power supply. The Innex Cube relies on USB 3.0 for power. USB 3.0 has a standard signal transmission distance of approximately 13 feet. Beyond this distance, the camera may not receive adequate power, leading to issues like intermittent operation or shutdown.

To address this problem, we recommend using an active USB 3.0 cable. Active cables are designed to enhance both signal transmission and power delivery. A length of 32 feet (10 meters) can work reliably with the Innex Cube.

AI Feature/ Software/ Firmware

Yes, Innex Cube’s AI technology is based on human figure detection, so its AI-tracking works on faces with masks.

Innex Cube does not require any additional software or app for using AI feature. Every function can be operated by the remote control.

Only when you want to upgrade the Cube (update firmware), you will need to download Innex Studio software to do so. 

Yes, there are two ways to help.

  1. Setup an AI disabled area: Ignore Zone, in order to prevent unnecessary distractions by people passing by the meeting room door. Ignore zone can be set at the settings menu with remote control.
  2. After all the participants are seated, enter the OSD menu and select “Track Once” to fix the shooting position. However, if someone move out of the windows under “Track Once”, the AI will not re-detect their position.

Up to 8 people can be auto-tracked at once. If two people are sitting close to each other, Innex Cube might merge them together in order to have better outcome result.

We recommend sitting at least 2.3ft (70cm) away from the camera for optimal image stitching results. Beyond this distance, the stitching line is hardly noticeable. If you observe incorrect image stitching, please check three things:

  1. Ensure you are not sitting too close to the camera.
  2. Confirm that the USB port you are using is a 3.0 port to provide adequate power to the Innex Cube.
  3. Ensure you upgrade the Cube to the latest firmware.

Yes, you can download our software Innex Studio to update Innex Cube’s firmware.

Download Innex Studio and install to your computer. Innex Studio has two version: for Windows and for Mac. https://funtechinnovation.com/downloads/

2. 2. Connect Innex Cube to your computer and start Innex Studio. Please make sure that your computer is connected to the Internet and Cube is not used in other software such as Zoom, or Teams.

3. If the firmware update is available, a pop-up window “New Version for firmware” will appear on the screen. Click “Update now”.

4. Firmware update will start. Wait until the status becomes 100% to complete the firmware update.

5. After firmware update has been done, click “OK”. Unplug and plug the Innex Cube USB cable to restart Innex Cube.

  • If the PC blocks access to USB mass storage devices, the firmware update, which requires writing the firmware to the camera’s internal storage, will also be blocked. Please unblock the computer’s access to USB mass storage devices or contact your company’s IT administrator to have it unblocked.

Other

Please make sure that virtual background is not currently in use. If virtual background is selected, the OSD menu will not be shown.

Getting Started

1. Remove the camera and the bundled USB cable from the box.
2. Plug in the type-C end of the bundled USB cable to the camera, make sure it’s plugged in tightly.
3. Plug in the type-A end of the bundled USB cable to the computer, make sure it’s plugged in tightly.
4. Mount the camera onto a display or monitor using clip mount or tripod mount.
5. Adjust tilt by slightly adjusting the camera clip angle.
6. Turn on a video conferencing app (Zoom, MS Teams, Google Meet, Cisco Webex) or a camera app (Windows Camera, Mac QuickTime) to power up and access the camera video.
7. Rotate through the camera FoV (180°, 150°, 120°, 90°, 75°) by lightly tapping the button at the top of the camera.
8. E-Pan the panoramic scene using the selected FoV to position the camera shooting angle by long pressing the button at the top of the camera (applicable in 150°, 120°, 90°, 75°)

Innex C831 is indeed producing images and video at 4k resolution. If you open a camera app such as Windows Camera in Windows 10, you can see that the highest available resolution is 3840*2160. You may feel otherwise due to the following reason:

  1. C831 has a super-wide angle lens of 180-degree which means the 4k resolution is covering a much larger area than the average camera which is around 78-degree. Compared to a 1080P cam with narrow lens FoV at 78-90 degree, C831 may not produce a significant increase of clarity due its 4k resolution density being diluted by a larger area covered. On the other hand, the 180 degree wide angle lens provides advantages such as wider crowd capture, or freedom of movement within the scene.

  2. Display monitor resolution is less than 4k. The picture clarity of a 4k image is not visible on a 1080p display.

  3. Insufficient lighting in the scene which can create noises on the image which may cause clarity loss.

  4. Remove fingerprints, dirts from the camera lenses.

When Memory Mode is enabled, the C831 remembers the last used field of view and perspective. The next time the camera is turned on, the meeting can start with the same view as before.
To enable Memory Mode, press and hold the button on top of the camera for more than 10 seconds while in the 180-degree field of view mode.
An OSD (On-Screen Display) will appear to notify you that the Memory Mode has been toggled. Press the button again to switch it on and off alternately.

Connectivity

  • Please check if the USB A, and USB C end is securely plugged into the computer and camera.
  • Try a different USB port on the computer. Specifically, C831 requires more than 500mA to power up, so a standard USB2.0 port may not supply enough power. Please try a USB3.0 port.
  • Try a different computer.

The Innex C831 relies on USB 3.0 for power supply. The standard signal transmission distance for USB 3.0 is approximately 13ft (around 4 meters). Beyond this distance, the camera may not receive sufficient power and could experience issues such as intermittent power or functionality problems.

If your setup requires a longer cable, we recommend using an active USB 3.0 cable. These cables are designed to enhance both signal transmission and power delivery. A length of 32ft (10 meters) is compatible with the Innex C831.

If your camera is experiencing these issues, it’s likely related to the power supply. The Innex C831 camera relies on USB 3.0 for power. USB 3.0 has a standard signal transmission distance of approximately 13 feet. Beyond this distance, the camera may not receive adequate power, leading to issues like intermittent operation or shutdown.

To address this problem, we recommend using an active USB 3.0 cable. Active cables are designed to enhance both signal transmission and power delivery. A length of 32 feet (10 meters) can work reliably with the Innex C831.

AI Feature/ Software Innex Studio/ Firmware

Yes, the facial detection and tracking works on faces with masks.

Yes, Innex Studio is required to unleash all the AI capabilities from C831. It can be downloaded at funtechinnovation.com/downloads/

Innex Studio is a software that works specifically with C831. It has sophisticated AI features such as simultaneous facial tracking (up to 8 people), auto-framing, and whiteboard studio mode. The software also performs firmware update for C831. Innex Studio is available for both Windows and Mac – it can be downloaded at funtechinnovation.com/downloads/

Please keep the Innex Studio software ON during the video call. In the camera setting, select “Studio Camera” as your camera, instead of selecting “Innex C831 Camera”.

Select the video mode you want in Innex Studio, the preview you see in Innex Studio will be shared in the video conference software. 

For more information, check our Youtube video here.

This situation should only happen on Windows computers. Navigate to “Settings” -> “Bluetooth & devices,” then find “AutoPlay,” or simply type “AutoPlay” in the search bar. Turn off “Use AutoPlay for all media and devices,” or select “Take no action” from the drop-down menu of “Removable drive.”

  • If the PC blocks access to USB mass storage devices, the firmware update, which requires writing the firmware to the camera’s internal storage, will also be blocked. Please unblock the computer’s access to USB mass storage devices or contact your company’s IT administrator to have it unblocked.

Getting Started

1. Remove the camera and the bundled USB cable from the box.
2. Plug in the type-C end of the bundled USB cable to the camera, make sure it’s plugged in tightly.
3. Plug in the type-A end of the bundled USB cable to the computer, make sure it’s plugged in tightly.
4. Mount the camera onto a display or monitor using clip mount or tripod mount.
5. Adjust tilt by slightly adjusting the camera clip angle.
6. Turn on a video conferencing app (Zoom, MS Teams, Google Meet, Cisco Webex) or a camera app (Windows Camera, Mac QuickTime) to power up and access the camera video.
7. Rotate through the camera FoV (180°, 150°, 120°, 90°, 75°) by lightly tapping the button at the top of the camera.
8. E-Pan the panoramic scene using the selected FoV to position the camera shooting angle by long pressing the button at the top of the camera (applicable in 150°, 120°, 90°, 75°)

Innex C830 is indeed producing images and video at 4k resolution. If you open a camera app such as Windows Camera in Windows 10, you can see that the highest available resolution is 3840*2160. You may feel otherwise due to the following reason:

  1. C830 has a super-wide angle lens of 180-degree which means the 4k resolution is covering a much larger area than the average camera which is around 78-degree. Compared to a 1080P cam with narrow lens FoV at 78-90 degree, C830 may not produce a significant increase of clarity due its 4k resolution density being diluted by a larger area covered. On the other hand, the 180 degree wide angle lens provides advantages such as wider crowd capture, or freedom of movement within the scene.

  2. Display monitor resolution is less than 4k. The picture clarity of a 4k image is not visible on a 1080p display.

  3. Insufficient lighting in the scene which can create noises on the image which may cause clarity loss.

  4. Remove fingerprints, dirts from the camera lenses.

Currently, the Innex C830 resets its angle to 180° after rebooting. This design is intentional, as in meeting rooms, the number of participants may vary, and retaining a specific angle could lead to confusion. Unfortunately, the C830 cannot be set a different default angle at this time.

Connectivity

  • Please check if the USB A, and USB C end is securely plugged into the computer and camera.
  • Try a different USB port on the computer. Specifically, C830 requires more than 500mA to power up, so a standard USB2.0 port may not supply enough power. Please try a USB3.0 port.
  • Try a different computer.

The Innex C830 relies on USB 3.0 for power supply. The standard signal transmission distance for USB 3.0 is approximately 13ft (around 4 meters). Beyond this distance, the camera may not receive sufficient power and could experience issues such as intermittent power or functionality problems.

If your setup requires a longer cable, we recommend using an active USB 3.0 cable. These cables are designed to enhance both signal transmission and power delivery. A length of 32ft (10 meters) is compatible with the Innex C830.

If your camera is experiencing these issues, it’s likely related to the power supply. The Innex C830 camera relies on USB 3.0 for power. USB 3.0 has a standard signal transmission distance of approximately 13 feet. Beyond this distance, the camera may not receive adequate power, leading to issues like intermittent operation or shutdown.

To address this problem, we recommend using an active USB 3.0 cable. Active cables are designed to enhance both signal transmission and power delivery. A length of 32 feet (10 meters) can work reliably with the Innex C830.

AI Feature/ Software Innex Studio/ Firmware

Yes, the facial detection and tracking works on faces with masks.

Yes, Innex Studio is required to unleash all the AI capabilities from C830. It can be downloaded at funtechinnovation.com/downloads/

Innex Studio is a software that works specifically with C830. It has sophisticated AI features such as simultaneous facial tracking (up to 8 people), auto-framing, and whiteboard studio mode. The software also performs firmware update for C830. Innex Studio is available for both Windows and Mac – it can be downloaded at funtechinnovation.com/downloads/

Please keep the Innex Studio software ON during the video call. In the camera setting, select “Studio Camera” as your camera, instead of selecting “Innex C830 Camera”.

Select the video mode you want in Innex Studio, the preview you see in Innex Studio will be shared in the video conference software. 

For more information, check our Youtube video here.

This situation should only happen on Windows computers. Navigate to “Settings” -> “Bluetooth & devices,” then find “AutoPlay,” or simply type “AutoPlay” in the search bar. Turn off “Use AutoPlay for all media and devices,” or select “Take no action” from the drop-down menu of “Removable drive.”

  • If the PC blocks access to USB mass storage devices, the firmware update, which requires writing the firmware to the camera’s internal storage, will also be blocked. Please unblock the computer’s access to USB mass storage devices or contact your company’s IT administrator to have it unblocked.

Getting Started

1. Remove the camera and the bundled USB cable from the box.
2. Plug in the type-C end of the bundled USB cable to the camera, make sure it’s plugged in tightly.
3. Plug in the type-A end of the bundled USB cable to the computer, make sure it’s plugged in tightly.
4. Mount the camera onto a display or monitor using clip mount or tripod mount.
5. Adjust the camera shooting position by adjusting the swivel mount.
6. Turn on a video conferencing app (Zoom, MicroSoft Teams, Google Meet, Cisco Webex, etc) or a camera app (Windows Camera, Mac QuickTime) to power up and access the camera video.

Connectivity

  • Please check if the USB A, and USB C end is securely plugged into the computer and camera.
  • Try a different USB port on the computer.
  • Try a different computer.

The Innex C570 relies on USB 3.0 for power supply. The standard signal transmission distance for USB 3.0 is approximately 13ft (around 4 meters). Beyond this distance, the camera may not receive sufficient power and could experience issues such as intermittent power or functionality problems.

If your setup requires a longer cable, we recommend using an active USB 3.0 cable. These cables are designed to enhance both signal transmission and power delivery. A length of 32ft (10 meters) is compatible with the Innex C570.

If your Innex C570 camera is experiencing these issues, it’s likely related to the power supply. The Innex C570 relies on USB 3.0 for power. USB 3.0 has a standard signal transmission distance of approximately 13 feet. Beyond this distance, the camera may not receive adequate power, leading to issues like intermittent operation or shutdown.

If your setup requires a longer cable, we recommend using an active USB 3.0 cable. These cables are designed to enhance both signal transmission and power delivery. A length of 32ft (10 meters) is compatible with the Innex C570.

AI Feature/ Software/ Firmware

Auto-framing of C570 is designed to work on subject that is at an optimal range of 1-5M(3.2-16.4ft) from the camera. When only 1 person appears in the shot at a close range (within 1 meter), the auto-framing will be less stable than how it would normally be.

Potential disturbance in the background may also interfere – people walking by, heads seen through glass, or faces seen from reflection of the meeting room display can all make auto-framing seem unstable. If it is not possible to avoid the above mentioned disturbances, it might be better to disable auto-framing. You may diable auto-framing with remote control or the button on C570.

You may disable or enable the auto-framing using the remote control or the button on the C570. When it is in AI mode, press “AI/M” button on the remote control or the button on the camera.

If you wish to permanently turn off AI mode when you start up the camera, use the remote control, go to “settings” -> “Mode” -> “Autoframing” and select “Manual”.

Yes.  If you don’t want the camera to automatically framing in and out, you can disable auto-framing. Yet the 120° view angle is too wide, you can manually adjust digital zoom with the remote control or the button on the camera. Select your region of interest with arrow keys on the remote control.

Yes, the auto-framing works on faces with masks.

The auto-framing zoom in ratio depends on its output resolution. The zoom in ratio is 3X if the resolution is equal to or below 720p, or 2X if the resolution is equal to or above 1080p. Most video conference software will request the camera to output video resolution at 720p or below so it is likely that the zoom in ratio will be 3X during video conference.

No, unlike many other camera models that boasted auto-framing, the Innex C570 has the AI based auto-framing feature built-in.

 

To perform a firmware update, please follow the following steps:

1. Download the latest firmware from the Innex C570 section of the download page.

Downloads

2. Unzip the file.

3. Connect C570 to your PC.

4. Double click the file “FicCameraUpdateSSTAR Vxxx.exe” and start up the update tool. (xxx indicates the version)

5. Select “innex C570 VID_3429&PID_0004” from the pull-down list

6. Press “Update”

7. Press “Firmware update” and firmware update will start.

8. When “reset” shows up at the bottom, the firmware update is completed.

Others

Please make sure that virtual background is not currently in use. If virtual background is selected, the OSD menu will not be shown.

Getting Started

1. Remove the camera and the bundled USB cable from the box.
2. Plug in the type-C end of the bundled USB cable to the camera, make sure it’s plugged in tightly.
3. Plug in the type-A end of the bundled USB cable to the computer, make sure it’s plugged in tightly.
4. Mount the camera onto a display or monitor using clip mount or tripod mount.
5. Adjust the camera shooting position by adjusting the swivel mount.
6. Turn on a video conferencing app (Zoom, MicroSoft Teams, Google Meet, Cisco Webex, etc) or a camera app (Windows Camera, Mac QuickTime) to power up and access the camera video.

Innex C470 is indeed producing images and video at 4k resolution. If you open a camera app such as Windows Camera in Windows 10, you can see that the highest available resolution is 3840*2160. You may feel otherwise due to the following reason:

  1. C470 has a wide angle lens of 120-degree which means the 4k resolution is covering a much larger area than the average camera which is around 78-degree. Compared to a 1080P cam with narrow lens FoV at 78-90 degree, C470 may not produce a significant increase of clarity due its 4k resolution density being diluted by a larger area covered. On the other hand, the 120 degree wide angle lens provides advantages such as wider crowd capture, or freedom of movement within the scene.

  2. Display monitor resolution is less than 4k. The picture clarity of a 4k image is not visible on a 1080p display.

  3. Insufficient lighting in the scene which can create noises on the image which may cause clarity loss.

  4. Remove fingerprints, dirts from the camera lenses.

Connectivity

  • Please check if the USB A, and USB C end is securely plugged into the computer and camera.
  • Try a different USB port on the computer.
  • Try a different computer.

AI Feature/ Software/ Firmware

Auto-framing of C470 is designed to work on subject that is at an optimal range of 1-5M(3.2-16.4ft) from the camera. When only 1 person appears in the shot at a close range (within 1 meter), the auto-framing will be less stable than how it would normally be.

Potential disturbance in the background may also interfere – people walking by, heads seen through glass, or faces seen from reflection of the meeting room display can all make auto-framing seem unstable. If it is not possible to avoid the above mentioned disturbances, it might be better to disable auto-framing. Please check the video (01’28”) to learn how to disable auto-framing.  

Software download https://funtechinnovation.com/downloads/

You may disable or enable the auto-framing using the Innex Camera software https://funtechinnovation.com/downloads/
Turn on the software and plug in the C470 camera into your computer. Go to the video tab -> Click on auto-framing -> Close and open the auto-framing button to disable or enable auto-framing. Please check the video (01’28) to disable auto-framing. 

If it’s better to disable auto-framing in your environment, yet the 120° view angle is too wide, you can manually set the desired field of view (FOV) and region of interest (ROI) by adjusting with digital pan-tilt-zoom (EPTZ) that is available in Innex Camera (VAP Studio).  Check under FAQ ->Innex ->Innex Camera->How do I use the digital pan tilt zoom ( EPTZ) feature?  

Please use Innex Camera (VAP Studio) to update C470 to the newest firmware version which is listed at C470 download section.  https://funtechinnovation.com/downloads/ 

To perform a firmware update, please follow the following steps:

  1. Connect your C470 to your computer.
  2. Start VAP-Studio by clicking VAP-Studio Icon.
  3. Check the current FW version of your C470 under the information tab.
  4.   If FW update is required, click the update tab, and click local update, and select the newest firmware version (.bin) from the folder it was downloaded to.  The update process will start and C470 will restart after the firmware update.

Yes, the auto-framing works on faces with masks.

The auto-framing zoom in ratio depends on its output resolution. The zoom in ratio is 3X if the resolution is equal to or below 720p, or 2X if the resolution is equal to or above 1080p. Most video conference software will request the camera to output video resolution at 720p or below so it is likely that the zoom in ratio will be 3X during video conference.

No, unlike many other camera models that boasted auto-framing, the Innex C470 has the AI based auto-framing feature built-in camera.

Getting Started

1. Remove the camera and the bundled USB cable from the box.
2. Plug in the type-A end of the bundled USB cable to the computer, make sure it’s plugged in tightly.
3. Mount the camera onto laptop or monitor using clip mount.
4. Adjust tilt by slightly adjusting the camera clip angle.
5. Turn on a video conferencing app (Zoom, MicroSoft Teams, Google Meet, Cisco Webex) or a camera app (Windows Camera, Mac QuickTime) to power up and access the camera video.
6. Slide the privacy cover to the left to cover the lens or to the right to reveal the lens.

Connectivity

  • Please check if the USB A is securely plugged into the computer.
  • Try a different USB port on the computer.
  • Try a different computer.

Software & Firmware

  1. Go to C220 download section on  https://funtechinnovation.com/downloads/ to download the Innex Camera (VAP Studio).  
  2. Connect your C220 to your computer.
  3. Start VAP Studio by clicking VAP Studio Icon.
  4. Click the update tab (1), and click online update (2), then click update now (3).

Please note that the status indicated as “Driver is unavailable” does not mean there is any issue with C220’s audio.

If your C220 has firmware prior to the 2021 Sept. 27th release, it might be shown as “Driver is unavailable” in Audio under Bluetooth & other devices setting.   Simply update C220 with firmware released on or later than 2021 Sept. 27th to get rid of this status. 

Yes, the facial detection and tracking works on faces with masks.

Yes, Innex Studio is required to unleash all the AI capabilities from C830. It can be downloaded at funtechinnovation.com/downloads/

Innex Studio is a software that works specifically with C830. It has sophisticated AI features such as simultaneous facial tracking (up to 8 people), auto-framing, and whiteboard studio mode. The software also performs firmware update for C830. Innex Studio is available for both Windows and Mac – it can be downloaded at funtechinnovation.com/downloads/

Please keep the Innex Studio software ON during the video call. In the camera setting, select “Studio Camera” as your camera, instead of selecting “Innex C830 Camera”.

Select the video mode you want in Innex Studio, the preview you see in Innex Studio will be shared in the video conference software. 

For more information, check our Youtube video here.

If your software version is 1.3515.1 or older and you’re using Mac OS 14.1 or later, the Studio Camera may not appear in the camera list. It is required to update the Innex Studio first.

If your Mac is connected to internet and launch Innex Studio, the message “New Version For Innex Studio” pops up. Press “Update now”, follow the instruction and complete the software update.

You may also download the latest version Innex Studio from the link below and manually update it.
https://drive.google.com/drive/folders/1r7kUWcbT6G7Bhi94UZ1eXsRvgOL5udcN?usp=sharing

After update is completed, the dialog appears saying “System Extension Blocked”.

Press “Open System Settings” and Allow “System software from application “Innex Studio” was blocked for loading.

After Allowing, go back to Innex Studio and the message “System restart required….” appears. Press OK and restart the Innex Studio.

If you do not press “OK” when the message is displayed, you can change the setting manually later. Go to “Settings” on macOS, select “General” > “Login Items & Extensions,” scroll down, click the “!” next to “Camera Extensions” under “Extensions,” and turn on “Innex Studio.”

After completing those processes, Studio Camera should appear in the camera list. If it still does not appear, please restart the Mac.

Please follow the steps below to run the software automatically at startup in Windows.

  • Select the Start button and scroll to find the app.
  • Right-click the app, select More, and then select Open file location. This opens the location where the shortcut to the app is saved.
  • With the file location open, press the Windows logo key+ R, type shell:startup, then select OK. This opens the Startup
  • Copy and paste the shortcut to the app from the file location to the Startup folder.
  • Go to Windows settings > Apps > Startup.
  • Select the toggle to set it to On.
  • Restart the PC and make sure the app runs automatically.

Innex Camera is a camera setting software that handles camera firmware update, image setting, EPTZ and auto-framing setting. It works with Innex C220 and C470. Innex Camera is available for both Windows and Mac – it can be downloaded at https://funtechinnovation.com/software/innex-camera-vap-studio/

  • Please update your VAP Studio to the latest version to fix this issue. 

  • If you are using Windows computer, please download Microsoft Visual C++ Redistributable (Visual Studio 2015, 2017, 2019, and 2022 x64) from the link here: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

    and run the VAP Studio software again. Our software is created using Microsoft Visual Studio, so it must be installed in your computer in order to run VAP Studio properly.

  • If you still experience the same problem after updating to a version released on or later than 2021 Sep. 27th, please contact technical support by leaving us a message  https://funtechinnovation.com/faq/

To adjust image quality for C470 and C220 to better match your environment and preference, you can download and use the Innex Camera (VAP Studio) https://funtechinnovation.com/downloads/

  1. Connect your camera to your computer.
  2. Start VAP Studio by clicking on the VAP Studio icon.
  3. Click the video tab (1), (2) Click on Image and adjust each value by adjusting the slider.  (3)  If a reset is required, simply click on  reset to reset the value to default(4).
  4. The image setting adjustment will be saved into the camera and the camera will retain the adjustment even after it’s disconnected from the pc.

To adjust camera FOV (field of view) and ROI (region of interest) for to better match your environment and preference, you can download and use the Innex Camera (VAP Studio) at https://funtechinnovation.com/downloads/

(Please note that this feature is currently available only with C470)

  1. Connect your camera to your computer.
  2. Start VAP Studio by clicking on the VAP Studio icon.
  3. Disable auto-framing: (1) Click the video tab, (2) Click on Auto Framing tab, (3) Click on auto-framing button so it is slid  to the left. 
  4. Adjust with EPTZ: (1) Click on Video, (2) Click on Digital Zoom, (3) Zoom in/out using the plus and minus icon, (4) Pan and tilt using the direction control, (5) Reset to default position (if necessary), (6) Take a photo to validate current FOV and ROI (if necessary),  (7) Open folder location to access the photo (if necessary).
  5. The camera remembers your preferences after reboot so you only need to set it once.

Mac might block the software that is not from the APP Store. Please follow below steps to launch the software

1.  Go to System & Preference – Security & Privacy

2. (1) Click General (2) Click the lock to make changes (3) Select App Store and identified developers. And leave this window first.

3. Launch the VAP Studio. You’ll see the same pop-up message. Then click (1)”Open Anyway”, (2) Open.

Please follow the steps below to run the software automatically at startup in Windows.

  • Select the Start button and scroll to find the app.
  • Right-click the app, select More, and then select Open file location. This opens the location where the shortcut to the app is saved.
  • With the file location open, press the Windows logo key+ R, type shell:startup, then select OK. This opens the Startup
  • Copy and paste the shortcut to the app from the file location to the Startup
  • Go to Windows settings > Apps > Startup.
  • Select the toggle to set it to On.
  • Restart the PC and make sure the app runs automatically.

Document Camera

Connectivity

Please check the following in sequence.

・Ensure that the device/OS supports the camera. The supported operating systems are listed below.
<DC500>
Window 11, 10
macOS 10.10 or above
Chrome OS

<Ideao VisualCam>
Windows 11/10
macOS 10.15 or above

<IdeaoCam (Chrome Extension)>
Windows, macOS, Chrome OS

・Ensure that you use the stock cable or an equivalent cable. Using a longer or uncertified cable may result in the DC500 not being recognized by your device.
・Ensure that the camera is not connected to your device via a USB hub with other devices, as this may lead to insufficient power supply and the DC500 not being recognized by your device. Try unplugging other devices or directly connecting the DC500 to your device to see if it is recognized.
・Connect the DC500 to a different USB port to see if it is recognized.
・Sometimes, a broken cable can cause this issue. If you have equivalent cables, try connecting using these cables to see if the device recognizes the DC500.
・If the DC500 is still not recognized by your device after trying several cables, please connect it to another device (If you have any) to see if it is recognized.
・Open Device Manager in Windows or System Report on Mac to check if the DC500 is recognized by the device as a camera. For devices running Chrome OS, open the settings, select ‘Device’ or ‘Bluetooth,’ and check if the DC500 appears in the list. If trying all above already and your device does not recognize the DC500, please contact our support.

If the device recognizes the camera, but can not get the image, please see “My device recognizes the camera, but can not get the image from DC500 in some software.”

Please check the following in sequence.
・Ensure that in the Privacy & Security settings, the device allows the app to access the camera and microphone.
・Ensure that anti-virus software is not blocking Ideao VisualCam. You may go to manage app settings of the anti-virus software to allow Ideao VisualCam to run on your computer. Below are the examples.
Avast: https://support.avast.com/en-ph/article/Use-Antivirus-blocked-allowed-apps
Kaspersky: https://support.kaspersky.com/KART/3.0/en-US/130083.htm
Ensure that no other app, aside from the one you want to use to capture images from the camera, is occupying the camera. Please turn off all other software that could be using the camera to troubleshoot this issue. For example, it’s not uncommon to have trouble opening the camera in Zoom if it is still being used by Ideao VisualCam.
If you are using video conferencing software and cannot get an image from the camera, please ensure that the camera is not muted. Normally, the video icon is located in the bottom left corner, and if it is muted, the icon will be crossed out with a red line. Tap the icon to unmuted the camera.

If multiple cameras are connected to your device and the image from another camera is displayed in the app, please take the following actions:
For Ideao VisualCam
・Click the menu icon in the top left corner of the screen (the circular icon with three horizontal lines).
・Click “Device” from the menu
・Choose Innex DC500
For Video Conferencing software
・Click the “^” icon next to the Video icon (Normally the icon is at the left bottom corner.) and show the list of the cameras.
・Choose Innex DC500

Please check below in sequence.
・Go to the ‘Privacy and Security’ settings, then click ‘Microphone’ and ensure the app is allowed to access microphones.
・If you are using in the video conferencing software, a lot of cases, the video source and audio source are separated. Therefore, even the video is switched to Innex DC500, it does not mean DC500 is also selected as a microphone. Click the “^” icon next to “Audio” icon and choose Innex DC500 as a microphone.Please check the sound input settings in Windows or the microphone settings in the video conferencing software to ensure that the microphone volume is not set to zero or significantly low
・Open Device Manager in Windows or System Report on Mac to check if the DC500 is recognized by the device as a USB audio device. For devices running Chrome OS, open the settings, select ‘Device’ or ‘Bluetooth,’ and check if the DC500 appears in the list. If trying all above already and your device does not recognize the DC500, please contact our support.

For using with iPad, please be aware of the points below.
1. Not all iPads support external cameras. Only those with a USB Type-C port are compatible.
2. The iPadOS version must be 17 or later.
3. Not all apps currently support external cameras.
4. The user experience may differ when using the camera with an iPad compared to a PC or Mac.
5. The resolution and frame rate may vary depending on the iPad and the app.
6. Some apps may not have a function to switch cameras. When a camera is connected, the image source may automatically switch to the external camera. You may need to physically disconnect the camera to switch back to the built-in camera.
7. For video conferencing apps that do not support external camera input, you may need to use third-party apps to display the camera image and then share your screen in the video conferencing app.

Image quality

Please check following in sequence:
・Ensure the plastic cover is removed from the lens.
・Ensure that the distance between the camera lens and the object is at least 10 cm (3.9 inches). Otherwise, the image will not be properly focused.
・Press the ‘AF’ button on the top to manually trigger autofocus to see if the image gets properly focused. (Watch tutorial)

The brightness of the image is affected by the background color. For example, if the background is dark and the object you’re capturing is bright, the camera tends to adjust the white balance based on the dominant background color. As a result, the image may appear brighter. In Ideao VisualCam, you can click the ‘Backlight’ icon to adjust the white balance using the slider. For the software that does not have a white balance adjustment function, ensure that the contrast between the background and the object is not too extreme.

Please check following in sequence:
・The proprietary software Ideao VisualCam supports 4K resolution. However, in some software, especially video conferencing software, the maximum resolution may not reach 4K. Please check the maximum resolution supported by the software you are using.
・The default resolution in some software may not be as high as 4K. Please ensure that the resolution is not set to a low value in the software.・Using digital zoom results in a rough image, as it crops a portion of the original image and enlarges it digitally. Rather than using digital zoom, we recommend placing the camera physically closer to the object, ensuring the image remains clear without sacrificing resolution. (Please ensure the distance between the camera lens and the object is at least 10cm/3.9inch for the object to remain in focus)

Please check following in sequence:
・Please ensure that the camera is not placed near devices generating a strong magnetic field.
・Ensure that the power frequency matches the standard in your region. To check or change the current power frequency, launch Ideao VisualCam and navigate to the ‘Device’ section.

Auto focus

When the autofocus switch is off (AFS), focus adjustment will only occur when you press the focus button. This mode is suitable for tasks such as capturing documents or still objects. When the autofocus switch is on (AF), focus adjustment will occur every time the distance between the camera lens and the object changes. This mode is suitable for tasks such as capturing hand movements.

・Ensure that the distance between the camera lens and the object is at least 10 cm (3.9 inches). Otherwise, the image will not be properly focused.
・Press the ‘AF’ button on the top to manually trigger autofocus to see if the image gets properly focused. (Watch tutorial)

Displaying the Camera Image in a Video Conference

Most video conferencing software, such as Google Meet, Zoom, Microsoft Teams, and Webex, mirrors your camera feed by default. However, this does not affect the receiver’s view; anyone watching your video sees the non-mirrored version.
If you still want to view an unmirrored image on your side, please follow the steps below.

Common solution for all the video conferencing software
1. Launch Ideao VisualCam, display the image from Innex DC500 camera.
2. During your video call, do not select DC500
3. Select “Share screen”/”Present Now” (it varies depending on the software you use) , and share your Ideao VisualCam screen.

Google Meet: (Watch Tutorial)
1.There’re several Google Chrome extension to mirror your video. We recommend you to download “VideoMirror”. 
2.Start a Google Meet call and select your Innex DC500 camera, and then hit the extension icon. The videos will be mirrored.


* Please note VideoMirror is a 3rd party app, FTI does not provide customer support towards this app.

Zoom: (Watch tutorial) or other video conferencing software
1.Go to “Video Settings” in Zoom
2.Un-tick the box “Mirror my video”

There are several ways to display images from multiple cameras in video conferencing software as below.

Webcam + Share screen:
1. Select the webcam for showing your face in the video conferencing software.
2. Launch Ideao VisualCam and display the image from DC500 there.
3. Click “Share” in the video conferencing software
4. Select ‘Ideao VisualCam’ as the source and click ‘Share’ to start sharing.

Ideao VisualCam split screen mode
1. Do not turn on camera in Video Conferencing software
2. Launch Ideao VisualCam and display the image from DC500 there
3. Click “Split Screen” at the left top corner of the screen.
4. Click any part of the right side of the screen to show the “Menu” icon.
5. Click the menu icon and click “Switch to camera”
6. Click “Device” and select the camera you want to display the image from.
Ideao VisualCam PIP mode
1. Do not turn on camera in Video Conferencing software
2. Launch Ideao VisualCam and display the image from DC500 there
3. Click PIP icon in the tool bar on the left side to display the image from the camera.
Embed the live image from DC500 in a PowerPoint presentation
1. While creating the presentation contents, select “Cameo” from “Insert tab”.
2. Choose the camera style, click “Preview,” and select the DC500 as the camera source.
3. Start the presentation, and the live view from the DC500 will appear while also displaying your face in the video conferencing software.

 

Others

Please use a screwdriver to tighten the hinge by turning the screw clockwise.

Connectivity

Please check the following in sequence.

・Ensure that the device/OS supports the camera. The supported operating systems are listed below.
<DC400>
Window 11, 10
macOS 10.10 or above
Chrome OS

<Ideao VisualCam>
Windows 11/10
macOS 10.15 or above

<IdeaoCam (Chrome Extension)>
Windows, macOS, Chrome OS

・Ensure that you use the stock cable or an equivalent cable. Using a longer or uncertified cable may result in the DC400 not being recognized by your device.
・Ensure that the camera is not connected to your device via a USB hub with other devices, as this may lead to insufficient power supply and the DC400 not being recognized by your device. Try unplugging other devices or directly connecting the DC400 to your device to see if it is recognized.
・Connect the DC400 to a different USB port to see if it is recognized.
・Sometimes, a broken cable can cause this issue. If you have equivalent cables, try connecting using these cables to see if the device recognizes the DC400.
・If the DC400 is still not recognized by your device after trying several cables, please connect it to another device (If you have any) to see if it is recognized.
・Open Device Manager in Windows or System Report on Mac to check if the DC400 is recognized by the device as a camera. For devices running Chrome OS, open the settings, select ‘Device’ or ‘Bluetooth,’ and check if the DC400 appears in the list. If trying all above already and your device does not recognize the DC400, please contact our support.

If the device recognizes the camera, but can not get the image, please see “My device recognizes the camera, but can not get the image from DC400 in some software.”

Please check the following in sequence.
・Ensure that in the Privacy & Security settings, the device allows the app to access the camera and microphone.
・Ensure that anti-virus software is not blocking Ideao VisualCam. You may go to manage app settings of the anti-virus software to allow Ideao VisualCam to run on your computer. Below are the examples.
Avast: https://support.avast.com/en-ph/article/Use-Antivirus-blocked-allowed-apps
Kaspersky: https://support.kaspersky.com/KART/3.0/en-US/130083.htm
Ensure that no other app, aside from the one you want to use to capture images from the camera, is occupying the camera. Please turn off all other software that could be using the camera to troubleshoot this issue. For example, it’s not uncommon to have trouble opening the camera in Zoom if it is still being used by Ideao VisualCam.
If you are using video conferencing software and cannot get an image from the camera, please ensure that the camera is not muted. Normally, the video icon is located in the bottom left corner, and if it is muted, the icon will be crossed out with a red line. Tap the icon to unmuted the camera.

If multiple cameras are connected to your device and the image from another camera is displayed in the app, please take the following actions:
For Ideao VisualCam
・Click the menu icon in the top left corner of the screen (the circular icon with three horizontal lines).
・Click “Device” from the menu
・Choose Ideao DC400
For Video Conferencing software
・Click the “^” icon next to the Video icon (Normally the icon is at the left bottom corner.) and show the list of the cameras.
・Choose Ideao DC400

Please check below in sequence.
・Go to the ‘Privacy and Security’ settings, then click ‘Microphone’ and ensure the app is allowed to access microphones.
・If you are using in the video conferencing software, a lot of cases, the video source and audio source are separated. Therefore, even the video is switched to Ideao DC400, it does not mean DC400 is also selected as a microphone. Click the “^” icon next to “Audio” icon and choose Ideao DC400 as a microphone.Please check the sound input settings in Windows or the microphone settings in the video conferencing software to ensure that the microphone volume is not set to zero or significantly low
・Open Device Manager in Windows or System Report on Mac to check if the DC400 is recognized by the device as a USB audio device. For devices running Chrome OS, open the settings, select ‘Device’ or ‘Bluetooth,’ and check if the DC400 appears in the list. If trying all above already and your device does not recognize the DC400, please contact our support.

For using with iPad, please be aware of the points below.
1. Not all iPads support external cameras. Only those with a USB Type-C port are compatible.
2. The iPadOS version must be 17 or later.
3. Not all apps currently support external cameras.
4. The user experience may differ when using the camera with an iPad compared to a PC or Mac.
5. The resolution and frame rate may vary depending on the iPad and the app.
6. Some apps may not have a function to switch cameras. When a camera is connected, the image source may automatically switch to the external camera. You may need to physically disconnect the camera to switch back to the built-in camera.
7. For video conferencing apps that do not support external camera input, you may need to use third-party apps to display the camera image and then share your screen in the video conferencing app.

Image quality

Please check following in sequence:
・Ensure the plastic cover is removed from the lens.
・Ensure that the distance between the camera lens and the object is at least 10 cm (3.9 inches). Otherwise, the image will not be properly focused.
・Press the ‘AF’ button on the top to manually trigger autofocus to see if the image gets properly focused. (Watch tutorial)

The brightness of the image is affected by the background color. For example, if the background is dark and the object you’re capturing is bright, the camera tends to adjust the white balance based on the dominant background color. As a result, the image may appear brighter. In Ideao VisualCam, you can click the ‘Backlight’ icon to adjust the white balance using the slider. For the software that does not have a white balance adjustment function, ensure that the contrast between the background and the object is not too extreme.

Please check following in sequence:
・The proprietary software Ideao VisualCam supports 4K resolution. However, in some software, especially video conferencing software, the maximum resolution may not reach 4K. Please check the maximum resolution supported by the software you are using.
・The default resolution in some software may not be as high as 4K. Please ensure that the resolution is not set to a low value in the software.・Using digital zoom results in a rough image, as it crops a portion of the original image and enlarges it digitally. Rather than using digital zoom, we recommend placing the camera physically closer to the object, ensuring the image remains clear without sacrificing resolution. (Please ensure the distance between the camera lens and the object is at least 10cm/3.9inch for the object to remain in focus)

Please check following in sequence:
・Please ensure that the camera is not placed near devices generating a strong magnetic field.
・Ensure that the power frequency matches the standard in your region. To check or change the current power frequency, launch Ideao VisualCam and navigate to the ‘Device’ section.

Auto focus

This is to prevent the lens from autofocusing itself when hands are moving around the document which can create jumpy video.

・Ensure that the distance between the camera lens and the object is at least 10 cm (3.9 inches). Otherwise, the image will not be properly focused.
・Press the ‘AF’ button on the top to manually trigger autofocus to see if the image gets properly focused. (Watch tutorial)

Ideao DC400 is an autofocus document camera. But yes- it is possible to disable its autofocus by software, and make it manual focus.

For Windows PC:

  • Camera App: If you are working with Windows embedded camera app to take snapshot and record video.  You can switch to manual focus by following the steps below:
    1. Go to settings, turn on “Pro mode”.
    2. In order to change to manual focus, click on the circle icon, and shift the slider a little bit. The icon will change from “Auto” to “M”
    3. Press the AF button on the DC400 to trigger autofocus once.
    4. The focus distance will be fixed. Whenever you change the shooting distance, press AF button on top of the DC400 to re-focus. 
    5. If you want to enable its autofocus back, shift the slider down to “Auto”. 
  • AMCap: You can also use the third-party software AMCap to disable autofocus.
  1. Download and Install the software from the link https://amcap.en.softonic.com/download
  2. Connect DC400 to your computer, and open AMCap.
  3. Select DC400 from device. Go to Video > Properties > Camera Control, uncheck the autofocus box. Then click “Apply”

3. Autofocus is now disabled.

4. When you open the camera in app like ideaocam, you will still see the DC400 adjusting focus itself- this is its normal behavior. Once the focus is set, it will not re-focus until you trigger the AF button.

For Mac:

  1. Connect Ideao DC400 and select the camera
  2. Go to Advanced tab
  3. Uncheck Autofocus
  4. You will still see the DC400 adjusting focus itself when you first turn on its video. Once the focus is set, it will not re-focus until you trigger the AF button.

* AMCap and Webcam Settings are not developed by FTI. FTI does not take responsibility maintaining the softwares or promise in their functionality and availability.

Displaying the Camera Image in a Video Conference

Most video conferencing software, such as Google Meet, Zoom, Microsoft Teams, and Webex, mirrors your camera feed by default. However, this does not affect the receiver’s view; anyone watching your video sees the non-mirrored version.
If you still want to view an unmirrored image on your side, please follow the steps below.

Common solution for all the video conferencing software
1. Launch Ideao VisualCam, display the image from Ideao DC400 camera.
2. During your video call, do not select DC400
3. Select “Share screen”/”Present Now” (it varies depending on the software you use) , and share your Ideao VisualCam screen.

Google Meet: (Watch Tutorial)
1.There’re several Google Chrome extension to mirror your video. We recommend you to download “VideoMirror”. 
2.Start a Google Meet call and select your IDEAO DC400 camera, and then hit the extension icon. The videos will be mirrored.


* Please note VideoMirror is a 3rd party app, FTI does not provide customer support towards this app.

Zoom: (Watch tutorial)
1.Go to “Video Settings” in Zoom
2.Un-tick the box “Mirror my video”

There are several ways to display images from multiple cameras in video conferencing software as below.

Webcam + Share screen:
1. Select the webcam for showing your face in the video conferencing software.
2. Launch Ideao VisualCam and display the image from DC400 there.
3. Click “Share” in the video conferencing software
4. Select ‘Ideao VisualCam’ as the source and click ‘Share’ to start sharing.

Ideao VisualCam split screen mode
1. Do not turn on camera in Video Conferencing software
2. Launch Ideao VisualCam and display the image from DC400 there
3. Click “Split Screen” at the left top corner of the screen.
4. Click any part of the right side of the screen to show the “Menu” icon.
5. Click the menu icon and click “Switch to camera”
6. Click “Device” and select the camera you want to display the image from.
Ideao VisualCam PIP mode
1. Do not turn on camera in Video Conferencing software
2. Launch Ideao VisualCam and display the image from DC400 there
3. Click PIP icon in the tool bar on the left side to display the image from the camera.
Embed the live image from DC400 in a PowerPoint presentation
1. While creating the presentation contents, select “Cameo” from “Insert tab”.
2. Choose the camera style, click “Preview,” and select the DC400 as the camera source.
3. Start the presentation, and the live view from the DC400 will appear while also displaying your face in the video conferencing software.



Others

For the products purchased after 2024 January. Please use a screwdriver to tighten the hinge by turning the screw clockwise.
For the products purchased before 2024 January, please contact our support.

Manage app settings to allow Ideao VisualCam to run on your computer.  

Avast:  https://support.avast.com/en-ph/article/Use-Antivirus-blocked-allowed-apps

Kaspersky:  https://support.kaspersky.com/KART/3.0/en-US/130083.htm

Please follow the steps below to run the software automatically at startup in Windows.

  • Select the Start button and scroll to find the app.
  • Right-click the app, select More, and then select Open file location. This opens the location where the shortcut to the app is saved.
  • With the file location open, press the Windows logo key+ R, type shell:startup, then select OK. This opens the Startup
  • Copy and paste the shortcut to the app from the file location to the Startup
  • Go to Windows settings > Apps > Startup.
  • Select the toggle to set it to On.
  • Restart the PC and make sure the app runs automatically.

Make sure you are on Google Chrome browser to install the Chrome extension IdeaoCam.

You can download IdeaoCam from our webpage IdeaoCam, or go to the Chrome Web Store and search “IdeaoCam”, or simply click the link here . Click “Add to chrome” to install.

To use IdeaoCam and share the image from Ideao DC400 in a video call:

  1. Connect Ideao DC400 to your computer.
  2. Open IdeaoCam.
  3. In the video call, click “Share desktop” or “Present” your desktop, and show the IdeaoCam browser tab. The term may vary depending on the software you use, such as Zoom, Google Meet, or Webex).

Wireless Conferencing

Getting Started

  1. Connect the RX100 receiver to the display using the power cable and HDMI cable. If the display does not have a Type-C port to support power more than 5V/2A, use the included switch cable to convert it into two USB-A connectors. One of the USB-A connectors should be USB3.0, which can supply power for the receiver. Alternatively, you can connect the Type-C cable to a power adapter (not included in the package).
  2. To connect a USB webcam, plug the camera’s USB cable into the USB-A port on the receiver.
  3. Mount the receiver RX100 on the display using the built-in mounting clip. Ensure that the receiver is positioned towards the front side for optimal wireless signal transmission. The optimal wireless transmission range is within 5 meters.
  4. Switch the display output source to the connected HDMI port.
  5. Connect the speakerphone ST100 to a full-featured Type-C port on your laptop. Wait until the screencasting button light turns green, then press the button to start casting your screen. Press the button again to pause screencasting. * In the case where the laptop’s type C port does not meet the full feature requirement, use the USB-C to HDMI & USB-A Adapter instead.
  6. To use the speakerphone ST100 and access the camera wirelessly, in your video conference software, select “Connect” as your microphone, speaker, and camera.

Not all laptops’ Type C port supports display signal.  Furthermore, there could be compatibility issue among different manufacturers and models, resulting in such failure. A Type C to A and HDMI converter is included for user as an alternative instead.

Connectivity

If your display lacks a USB-C port with more than 5V/2A output, you can connect the USB-C cable to a charger adapter (USB charger block) as an alternative.

Please make sure to use an adapter with specification of 5V/2A or higher (Normally, USB C port will be on the charger block instead of USB A)  to ensure adequate power supply to the receiver RX100. Otherwise the receiver RX100 may not function correctly.

The Connect speaker (ST100) volume button only works on adjusting the system volume in Windows (currently not working with MAC), it does not change the speaker volume in some video conference softwares.  Please use the video conference volume control in the software application to adjust volume.

Interactive Display

Getting started

  • Plug the power supply into the power outlet fully and plug the power connector into the side of Ideao Hub. Ensure the power is in the range of 100V to 240V with frequency at 50Hz/60Hz ± 5%.
  • For connecting with USB Type C cable, USB Type-C port with video, audio touch and power (Alternate mode with DisplayPort 1.2, Power Delivery up to 65 W)
  • For connecting with other cables such as HDMI, D-sub and DVI, in order to use touch control or USB Hub function, it also required to connect USB Type-B on the Ideao Hub to a USB-A port on the PC or laptop using the USB cable.

Swipe down from the top right edge with two fingers to open OSD menu. From the OSD, you can configure such as color, brightness, aspect ratio, etc.

Yes, Ideao Hub supports VESA mount (100 x 100). It can be mounted on wall mount, monitor arm, or monitor stand that supports VESA 100×100.

Touch & Write

If you’ve downloaded files from the internet, they might contain viruses, causing the document to be in Protected View. In this mode, you can only view the content, and editing or annotating is disabled. The warning message will appear below the toolbar of the software.

To enable annotation, click “Enable Editing” to exit Protected View. Once the document is no longer in Protected View, you can use the Ideao Pen to annotate as needed.

  • Make sure that the pen you are using support Microsoft Pen Protocol (MPP)
  • Make sure the pen is fully charged.

Connectivity

  • Make sure that cables are connected to PC and Ideao Hub tightly.
  • Make sure that correct signal source is selected. Swipe down from the top right edge with two fingers to open OSD menu. From the OSD, you may switch to the correct source.
  • Try a different cable and see if the screen can be projected on Ideao Hub.
  • Make sure that in your computer settings, sound output is set as Ideao Hub.
  • Make sure Ideao Hub is not muted. Swipe down from the top right edge with two fingers to open OSD menu. On the OSD, check the current sound volume and turn it on.
  • If you are connecting Ideao Hub to the computer with DVI or VGA (D-Sub), it is necessary to connect with an audio cable to output the sound from Ideao Hub speaker.  (If you are connecting with USB type-C or HDMI cable, an extra audio cable is not required.)

If connecting to PC with other than USB Type C cable, such as with HDMI or VGA D-sub cable, in order to enable touch control, it is necessary to also connect with USB Type A-B cable. USB-B for touch at the Hub end, and USB-A at your computer end.

Touch back may vary depending on model.

For iPhone or those devices that doesn’t support touch control with external devices, are unable to do so.

Yes. For switching signal sources, swipe down from the top right edge with two fingers to open OSD menu. From the OSD, you can select the signal source.

At Display Settings, set the Ideao Hub as your main display.

If you don’t want to set the Hub your as main display, please follow the steps below.
1. Click the Start Menu, Type [Control Panel] and click [Control Panel]

2. Within the Control Panel, select [Hardware and Sound]

3. Within Hardware and Sound, select [Tablet PC Settings]

4. Click [Setup] and select [Touch Input]

5. The message below appears on each display one by one. If it appers on Ideao Hub, touch the screen. If it appears on other screens, press [Enter]

6. The setup closes automatically after the process is completed.

7. Restart the computer and verify if the touchworks correctly

 

First, try reconnecting all the cables and power cycle the Ideao Hub by turning it off and then on again. If the issue persists, directly unplug the power cable from the Ideao Hub while the screen is powered on, and then replug the power cable.

Other

After rotating Ideao Hub, you need to manually change your PC screen orientation to portrait/landscape.

For example, in Windows 10/11:

1. Right click on the desktop and select Display settings.

2. Choose Ideao Hub

3. Select Portrait/Landscape from the Display orientation menu and Click Apply (or OK)

4. Click Keep Changes when prompted.

Reactiv SUITE

Getting Started

You can download Reactiv SUITE Free Trial here and start using the complete product for 30 days.
After installation, click the FREE TRIAL button and a valid license key will be emailed to you.  Activate the software by entering the license key and change the way that you present information to your team!

Our core belief is that hardware should never hold back the user experience. Our users expect seamless performance and fluid user interface, regardless of the complexity of the workflow.  Take a look at the rBoard certified partners that will give you the best value in hardware.
For the best experience we require:

  • Windows 10
  • Intel i7
  • 16GB RAM
  • Strong GPU
  • High-Performance touch screen with stylus and writing capability

Reactiv SUITE allows you to open, work and present with many file natively- Word, PowerPoint, Excel, PDF, JPEG, GIF, MPEG4, and so on.

  • All pictures* (JPG, BMP, PNG, JIFF, etc.)
  • All movies (MP4, AVI, MPEG, etc.)
  • Microsoft Office files** (DOCX, PPTX, XLSX)
  • PDF
  • Weblinks

*Required codecs must be installed.
**Microsoft Office must be installed.

 

Reactiv STAGE | Re-Imagining Presentations

Elevate your presentations and become a storyteller. Imagine a ‘Digital Table’ on which you can present any combination of content – like pictures, decks, documents, videos, websites – in order to weave your story.

Content can be displayed, organized, manipulated and annotated easily and independently of its file format.

Dramatically improves the speed and the accuracy of capturing audience feedback and meeting results.

Whether you are giving a lecture, training a team, pitching a product to your clients, Reactiv STAGE will get your message through.

  • Focus Attention
  • Present
  • Markup & Archive
  • Discuss
  • Easily Compare

 

Reactiv SCRIBBLE | Re-imagining Ideation

Convert your passive audiences into active participants and contributors who can ideate on an infinite canvas. Imagine a ‘Digital Wall’ on which all participants can have their voice, ideas and opinions captured.

Content can be ‘pinned’ where pages can be ripped out, arranged and inked upon.

At the end of the meeting, organize and paginate your work and share effortlessly with everyone.

Simplifies complex ideas, visually communicates concepts and intent, and allows teams to capture decisions and reduce mistakes.

Whether you are teaching a class, creating a marketing campaign or involved in a detailed engineering design session, Reactiv SCRIBBLE will allow your ideas to be presented.

  • Brainstorm, Sketch and Draw
  • Create Layout
  • Manage Projects
  • Infinity Canvas
  • Export & Share Layouts

 

Reactiv HUDDLE | Re-imagining Collaboration

Allow your employees, partners and customers to simultaneously collaborate and participate as if they were sitting across the table in a ‘Digital Room’ – regardless of their location.

Not only share video and audio, but every participant can seamlessly interact – share files, ink and manipulate content.

Dramatically increases engagement as everyone can be a presenter – leveraging the capabilities and the benefits of Reactiv STAGE and Reactiv SCRIBBLE.

  • Integrated video conferencing
  • Full bi-directional user interaction
  • Transfer files and data seamlessly – no need for attachments
  • Anyone can present

Reactiv SUITE is revolutionizing the way professionals express their ideas, while allowing passive audiences to become active participants and interact as a team. This transforms everyday meetings resulting in greater engagement and productivity.

 

Reactiv STAGE | Re-Imagining Presentations

Elevate your presentations and become a storyteller. Imagine a ‘Digital Table’ on which you can present any combination of content – like pictures, decks, documents, videos, websites – in order to weave your story.

Content can be displayed, organized, manipulated and annotated easily and independently of its file format.

Dramatically improves the speed and the accuracy of capturing audience feedback and meeting results.

Whether you are giving a lecture, training a team, pitching a product to your clients, Reactiv STAGE will get your message through.

  • Focus Attention
  • Present
  • Markup & Archive
  • Discuss
  • Easily Compare

 

Reactiv SCRIBBLE | Re-imagining Ideation

Convert your passive audiences into active participants and contributors who can ideate on an infinite canvas. Imagine a ‘Digital Wall’ on which all participants can have their voice, ideas and opinions captured.

Content can be ‘pinned’ where pages can be ripped out, arranged and inked upon.

At the end of the meeting, organize and paginate your work and share effortlessly with everyone.

Simplifies complex ideas, visually communicates concepts and intent, and allows teams to capture decisions and reduce mistakes.

Whether you are teaching a class, creating a marketing campaign or involved in a detailed engineering design session, Reactiv SCRIBBLE will allow your ideas to be presented.

  • Brainstorm, Sketch and Draw
  • Create Layout
  • Manage Projects
  • Infinity Canvas
  • Export & Share Layouts

 

Reactiv HUDDLE | Re-imagining Collaboration

Allow your employees, partners and customers to simultaneously collaborate and participate as if they were sitting across the table in a ‘Digital Room’ – regardless of their location.

Not only share video and audio, but every participant can seamlessly interact – share files, ink and manipulate content.

Dramatically increases engagement as everyone can be a presenter – leveraging the capabilities and the benefits of Reactiv STAGE and Reactiv SCRIBBLE.

  • Integrated video conferencing
  • Full bi-directional user interaction
  • Transfer files and data seamlessly – no need for attachments
  • Anyone can present

Installation Issues

If Reactiv SUITE crashes on Startup and fails to show a crash report, perform the following steps:

  • Open Event Viewer in Windows

  • Go to Windows Logs > Application. Look for the Error where the source is Application Error. The latest crash entry will be on the top

Based on the content of these details we can determine the next course of action.

NOTE: Ensure that you have an updated version of Microsoft Office. Outdated versions may result in errors during startup.

Check to see if you are using the new Intel i10 Ice Lake or i11 Tiger Lake CPU. The new Intel CPU chips have an issue and will cause Reactiv SUITE to crash. A temporary workaround is listed below so you can continue to use Reactiv SUITE:

  • Open “File Explorer” (Win+E), right-click on “This PC”, and select “Properties”

  • Select “Advanced System Settings”

  • Select “Environment Variables” in the “Advanced” tab

  • Select “New…” under “System variables”

  • Input the text below and select “OK”

Variable name: OPENSSL_ia32cap

Variable value: ~0x200000200000000

  • Confirm that the variable has been added successfully, then select “OK”

  • Start Reactiv SUITE

License Management

If you didn’t already purchase a key from one of our partners, simply fill the Free trial form when you launch Reactiv SUITE, and you will receive your Trial License Key by email.

  • Check your Junk Email folder
  • Wait a few minutes and refresh your email
  • If you still don’t receive it, you can contact us
  • Go to Settings
  • In Product License, activate by entering your activation code
  •  
  • Go to settings
  • In Product License, enter your license
  • Click on Deactivate
  • If you bought your license from one of our partners, contact their customer support
  • If not possible, contact our customer support

Once a license is deactivated, you can use the same key and activate it again on another PC.

 

 

Configuring Reactiv SUITE

  • Connect up to 3 additional displays to the Reactiv SUITE PC
  • In Reactiv SUITE settings > Device Manager > Display Layout, configure the position of your secondary displays. Just select the available display and drop it into the position on the layout for Reactiv SUITE to take control. The location of the display represents the ‘throw’ direction of the content. Just throw content right, left or up, and the content will appear on the appropriate display as per the layout map
  • Verify Windows recognizes the secondary display. In Windows, right-click on your desktop, select “displays settings”, and confirm that the secondary display is detected
  • If the secondary display is not detected by Windows, try to disconnect and reconnect the display, or change the cables

If your keyboard relies on a “Bluetooth USB dongle”, the IWB might block the Bluetooth signal, if possible, try to put the USB dongle on an available USB port on the side of the IWB instead of a behind the IWB.

  • If your IWB has a ShadowSense touch screen
    • Make sure that you are using the pen and eraser that was originally delivered
    • Go in settings > devices manager > Touch Screen:
      • Make sure your touch profile is set to “IWB”
      • Make sure that the ShadowSense Firmware is R11.0 or higher, otherwise, update the firmware by clicking on “firmware update” and following the instructions
      • In the Touch screen settings, if you see multiple choice for the Stylus (that option is only available for some specific IWB), select the one you are using

  • Reactiv SUITE requires Microsoft Office to be installed and activated on the computer running the software in order to open documents such as Word, PowerPoint, or Excel.

    Ensure that you are not running a 30-day free trial and your license is valid and not expired.

    • In Windows, open any Office app (Excel, PowerPoint, Word…)
    • Go “Files” > “account” > and verify that the product is activated

    • If the account is not activated, you will need to contact your IT department to activate it or to purchase a new license

Reactiv SUITE IWB is by default configured to be in full screen “Kiosk Mode” by your IT department.

Otherwise, go in Settings > User Interface > Additional Settings and click on toggle “Fullscreen mode”.

In Reactiv SUITE Settings > User Interface > Accent Color.

Yes, in the Settings > User Interface > Background Media.

No, but we are working on additional options to choose from which will be available soon.

Move any image into the presentation folder, and rename it “folder.jpg” – that picture will become the presentation thumbnail.

Any sub-folder, inside the presentation, can also be customized by placing a “folder.jpg” file within it.

Move any picture into the presentation folder and rename it “background.jpg”, that picture will become the presentation background in STAGE.

Any sub-folder, inside the presentation, can also be customized by placing a “background.jpg” file within it.

Go in Settings > System > Browser Settings to add or remove Quick Launch shortcuts. To change the shortcut Icon, click on the icon and locate on your PC the new icon you would like to replace it with.

General Navigation

  • On the Home screen, select Reactiv STAGE or Reactiv SCRIBBLE
  • From the Lobby (Public or Private Workspaces), you can start a presentation just by clicking on any of the icons
  •  
  • On the Home screen, select Reactiv STAGE or Reactiv SCRIBBLE
  • From the Lobby (Public or Private Workspaces), you can add new workspaces by clicking on the ‘+’ icon

     

    • In Details:
      • Enter a title and a description
      • Add a folder with the desired files to use in the Workspace by clicking on the Folder button
    • In Media:
      • Add images as the preview and background media by clicking on +
    • Click on Save. Select your Workspace on the Lobby screen and start presenting
  •  
  • On the home screen, click on the help button, ‘?’ to see mini video-tutorials explaining the basic gestures and features
  • In a presentation, click on the interrogation mark in the bottom right corner to see mini video-tutorials
  • For more information on basic tools, refer to the Getting Started Guide
  •  
  • Use your USB key to automatically start a project
  • Prepare your files in a USB flash drive
  • Plug your USB flash drive into the Interactive Whiteboard
  • Ensure that USB drive is enabled in SETTINGS
  • Start Reactiv STAGE or SCRIBBLE and go to the lobby
  • Click on the USB Project icon to start presenting
  • Now, all changes will be saved back into the same USB folder
  •  

  • Before your presentation/at your desk:

    • Open your presentation folder
    • If you are using Chrome, navigate to the webpage you would like to use in Reactiv SUITE, select the address in the address bar, click and drag it into your presentation folder, and create a URL file (shortcut to a webpage)
    • If you are using another browser, in your presentation folder: Right-click > New > Shortcut > past your webpage address > next > name your shortcut and click finish

    In Reactiv SUITE/during your presentation:

    • Click on the browser icon
    • Navigate to the webpage you would like to work on
    • Click on the “add to presentation” button located on the browser floating toolbar
    • The webpage will now be in your presentation folder so you can open it in STAGE and SCRIBBLE

Everything you present and save, during a session, will be saved back to the exact same folder as the originating file. On-premises or off-premises storage, Local drive, USB flash drive, network drive, or Cloud, data will only be saved to the location of your choice.

Reactiv LAUNCHER FAQ

Reactiv LAUNCHER creates a seamless user experience for all Reactiv ecosystem applications. It curates the user experience, allows IT to configure the software and controls access to desktop and operating system.

Designed specifically for public space users such as boardrooms and workshare spaces where multiple users can log in and access their individual workspaces.

  • Today you can use any video conferencing tool on top of Reactiv and share your screen
  • We are working on integrating the main video conferencing tools directly into Reactiv SUITE to facilitate your workflow
  • Reactiv HUDDLE, once launched, will outperform these Video Conferencing tool in collaboration features and capabilities
  •  

No, Reactiv SUITE is a curated environment that is designed from the ground up to make your meetings more productive. All the applications that are required for your meetings are already integrated into the framework.

Reactiv AUTHENTICATE FAQ

Reactiv SUITE can leverage existing domain authentication such that any individual in the organization can log in, navigate the network, and access their private data using their login privileges.

  • The IT department needs to set the IWB on the domain (with the help of the Guide for IT) and specify which folders users will be able to access once logged in
  • Once authentication set, any users can open their own session and access their private workspace using the “user sign-in” button on the home screen, or directly in the “private workspace” tab

Yes, if your Interactive White Board has a Motion Sensor. Enable/disable Motion Sensors to track activity in the boardroom, change the Timer to anywhere between 5mins-1hour, and control power actions such as Locking the Session or Managing the Projector. To active this feature:

  • Go to Setting
  • Device Manager
  • Motion Sensor Settings

Yes. First, set an Admin Password to lock the system settings by clicking on Admin Sign In.

  • Type in the password once and confirm it a second time
  • To change the password, type and confirm a new password and click on “Apply”

Once a password set, you can curate and filter the drives/folders public or private users can access, following the  Guide for IT section 3.3.

Reactiv STAGE is a powerful non-linear storytelling tool that enables teams to shift focus from managing content to the narrative of a presentation. STAGE allows you to open, render, markup, and present content in any format that you routinely use. Dramatically improves the speed and accuracy of capturing audience feedback and meeting results.

STAGE allows teams to embed “native ink” into many different types of documents like Word or PowerPoint.

Native Inking saves your annotation “inside” the document, as a layer that can be edited and erased from inside Microsoft Office tools. Traditional tools save annotations as a non-editable PDF or “picture”, which can be reviewed but not easily edited.

No, saving a file will automatically create a copy, with your embedded annotations, and a time/date stamp will be appended to the filename so you can easily distinguish it later.

  • Ink on videos will be saved as a screenshot with the frame number\timestamp
  • Ink on documents/images will be saved in their original file format
  • Ink on a web page will be saved as a screenshot
  • Inked files are saved back into the same folder as the original file

At any time, click the “arrange” button at the bottom right corner of your screen to automatically arrange every object on the screen.

To clean your presentation screen, click the “remove all” button at the bottom right corner of your screen.

Reactiv STAGE allow users to mirror a document or the entire workspace into up to 3 secondary displays:

  • To mirror a document or a device, throw it in the direction of the secondary display you want it to be mirrored in

To mirror the entire workspace, click and hold the background, then throw it in the direction of the secondary screen.

  • Throw the same document again, in the same direction, to remove it from the secondary display
  • Or throw a new document in the same direction to replace the first one

You can save documents, with your annotations, by clicking on the save button, located on the STAGE toolbar. Just click on any content and the toolbar will appear.

Reactiv STAGE will save files back into their original file format. Video screenshots, web screenshots will be saved as an image format.  Microsoft Office and PDF documents will be saved in their original format with ink embedded inside them in an editable format.

Reactive SCRIBBLE saves the canvas using a proprietary file format. But, content can be paginated and exported to a PDF.

Reactiv SCRIBBLE is a breakthrough brainstorming and layout tool, that uses an infinite canvas, allowing you to sketch, write ideas, mark up pages and create dynamic layouts that accurately represent your vision.

SCRIBBLE simplifies complex ideas, visually communicates vision and intent and allows your team to capture decisions and reduce mistakes.

  • Use the pagination tool to create page breaks from any part of the canvas that you would like to share. Then simply export these pages breaks into a PDF
  • Once the PDF created, it will be in your presentation folder so you can share it easily

Once a page break is defined, you must click “create page” button again.  Every time you want to add a new page, this button must be clicked again.

When using the smart feature, the insert path must cover the entire height/width of the objects/inking that you want to move, in order to select them.  When selected properly, the content will be highlighted.

Using the Lasso tool, you can move and resize content on your canvas.

Double click on the canvas to activate the smart insert tool, and create a closed path to select everything inside the loop. Once the loop is closed, you can move the content around the canvas and resize it to re-organize the layout as you wish.

Reactiv SCRIBBLE allows users to mirror a paginated area, or the entire workspace into up to 3 secondary displays:

    • To mirror a page, click & hold and throw it in the direction of the secondary display you want it to be mirrored in
    • To mirror the entire workspace, click and hold the canvas, then throw it in the direction of the secondary screen

Reactiv SCRIBBLE is all about layout.  It will allow you to mirror a specific layout defined by a page break.  You cannot mirror just a single document – if you want to mirror a document, do that in STAGE.

To mirror the entire workspace, click and hold the background, then throw it in the direction of the secondary screen.

  • Throw the same page again, in the same direction, to remove it from the secondary display
  • Or throw a new document in the same direction to replace the first one
  • Make sure that you are throwing in the right direction. You need to throw the content in a specific direction as each direction (left/right/up) are different displays
  • Check Reactiv SUITE settings and make sure that the secondary displays are correctly configured
  • Make sure that the object you are throwing is properly hitting the border of the screen and bounces back into position. If the object doesn’t properly hit the border of the screen it will not mirror

Reactiv SCRIBBLE

      • Will auto-save your progress after every modification. You don’t have to worry about saving during your session, just focus on your work
      • You can also paginate your canvas into individual pages, and export to PDF

General

Integrated services that seamlessly connect in-room devices into the Reactiv SUITE eco-system.

Remote CONNECT allows colleagues and attendees to interact with the Interactive White Board using their personal devices. They can share files with Reactiv SUITE, cast their device’s screen into it, or use their devices as keyboards for the IWB.

In-room compatible devices such as laptops, mobiles and tablets can be cast to Reactiv SUITE using build-in Airplay and Miracast capabilities.

  • Which devices can I cast from?
    Airplay: You can cast from iPhone, iPad, iPod Touch, MacBook, iMac, Mac mini, etc.
    Miracast: You can cast from certain Android devices (Samsung and other phone/tablet which support Miracast) or Windows 10 PCs (using in-built Miracast capabilities).
    Chromecast: You can cast from various Google Chromebooks and other Android devices that support Chromecast.
  • In Reactiv SUITE

Ensure that Airplay, Miracast and/or Chromecast are enabled in Reactiv SUITE settings. Once a device is paired, it will appear in STAGE and SCRIBBLE in the library, under the “Devices” tab.

  • On your device

Open the appropriate casting application on your device.  Search for the Device Name in the list and connect to it.  The Device Name is displayed in the top right-hand corner of Reactiv SUITE status bar.

Yes, Reactiv SUITE supports off-the-shelf video capture cards and USB video capture devices which convert HDMI\DP video inputs into a USB stream.  These devices can be configured for use using the SETTINGS -> Device Manager -> AV Settings menu inside Reactiv SUITE.  Using this menu, you can create an A/V source by combining video and audio inputs together into one stream.

There is no limit to the number of web cameras and A/V sources that can be managed by Reactiv SUITE.

Reactiv SUITE will process as many video capture devices as detected by the Operating System.  It should be noted that the performance of the system is dependant on the system capabilities of the Reactiv SUITE PC.  USB bus bandwidth, memory bandwidth and the ability for the CPU to process these streams will be the limiting factor.

Reactiv SUITE will detect all video input sources that are detected by the Windows OS. Check Device Manager to confirm that the device you are looking for is present.  If not, re-install the device and confirm that Windows is able to detect it.

This can happen when Windows, or the installed anti-virus software on the computer, blocks access to the camera for certain desktop programs. To fix this, open Camera Privacy Settings and verify that the desktop apps have access to your camera.

Next if Anti-Virus programs (like Kaspersky) are installed, ensure that the Camera input to Reactiv SUITE application is enabled from the Kaspersky Application Control.

Kaspersky blocks both settings Access to webcam and Access to audio capturing devices for Reactiv SUITE.

Team members present in the room can wirelessly send any file to Reactiv SUITE by opening the URL displayed in the top left-hand corner of the Reactiv status bar, using any browser on their personal device.  Follow the instructions on the browser to upload files directly into the active digital workspace.

For more information, refer to the Getting Started Guide – Remote Services.

Reactiv enables you to discreetly share text or complex weblinks from your remote device into the Reactiv Workspace.  Just open the URL displayed in the top left corner of the Reactiv status bar on any in-room personal device.  Follow the instruction to send text or URL links directly into Reactiv SUITE apps or the browser.

For more information, refer to the Advanced User Manual – Remote Keyboard (Link to file for download).

Using in-room devices as keyboard for the IWB is a feature only available for IWB using ShadowSense touchscreen technology, as Reactiv SUITE leverage specific internal connections only available with IWB powered by ShadowSense

  • Open Reactiv SUITE settings > Device Manager > Touch Screen, if “ShadowSense not detected is displayed, then Remote Keyboard feature won’t work
  • If the IWB is powered by ShadowSense, make sure that the ShadowSense Firmware is R11.0 or higher.
  • If the Firmware is bellow r11.0, update it to the latest available firmware by clicking on “firmware update” and following the instructions

Reactiv CONNECT- Airplay

Yes, Airplay requires both the personal, in-room device and the Reactiv SUITE host PC to be on the same network for screen sharing to work.

  • On iOS, open the control center and click on “Screen Mirroring”
      
  • On macOS, click on the Airplay icon in the menu bar

 

  • On macOS, verify that Airplay is enabled in System preference Displays “Show mirroring option in the menu bar”
  • On iOS, verify that the OS is up to date
  •  
  • Verify that your iPhone/iPad and the Reactiv SUITE device are on the same network
  • Verify in Reactiv SUITE settings that Airplay is enabled
  • On macOS, verify that incoming connections are not blocked
  • Go to “System Preferences” > ”Security and Privacy”->Firewall > ”Firewall Options”, deselect “Block All incoming Connections”, and select “Automatically allow downloaded signed software to receive incoming connections” if it’s not already selected
  • On the Reactiv SUITE PC, confirm that the Wi-Fi\Network connection is configured as a PRIVATE network. The PC must be discoverable for Airplay to work
  • On the Reactiv SUITE PC, confirm that the firewall is configured to accept incoming connections
  • On the Reactiv SUITE PC, confirm that the WiFi/Network connection is configured as a PRIVATE network. The PC must be discoverable in order for Airplay to work

  • On the Reactiv SUITE PC, confirm that the firewall is configured to accept incoming connections

Please check the DNS setting (in network settings) of the PC running Reactiv SUITE. You can try using alternative DNS like Google’s free DNS 8.8.8.8 and 8.8.4.4.

Reactiv SUITE Airplay connectivity supports playback of videos using H.264 video codec and AAC audio codec. If the videos use any other format, they might not work.

If you are using a WiFi connection, the WiFi signal might be weak, or your network might be overloaded.

  • Ensure a good signal between Reactiv SUITE host PC and the in-room device attempting to cast
  • If possible, use a wired Ethernet cable instead of WiFi to connect the Reactiv SUITE host and macOS device to the network
  • In some cases, switching off Bluetooth on in-room iOS devices can help to get a better connection

Once the screen is cast, the volume is controlled through Reactiv SUITE and not the in-room device.

  • Reboot the PC running Reactiv and reboot the user’s personal devices and try again
  • Refer to the IT Manual to ensure that the network configuration, ports and settings are configured correctly. Download IT Manual
  • Confirm that your network supports mDNS protocol as this protocol cannot be blocked for Airplay to work correctly
  • Install an off-the-shelf AppleTV device on your existing network and confirm that it works. If an off-the-shelf device works, Reactiv SUITE will also work

Reactiv CONNECT- Miracast (Windows & Android Devices)

No, Miracast utilizes WiDi which doesn’t require the casting and receiving devices to be on the same network. As a result, any device in the room that supports Miracast will see the Reactiv SUITE Miracast server and can connect directly.

  • On a Windows 10 device, click on the CONNECT icon and search for the Reactiv SUITE Device Name.  Select this device and pick the projection mode

  • On many Android and Samsung devices, in the Quick Settings menu open the Smart View app. Search for the Reactiv SUITE device name and follow instructions
  • Not using a Samsung smartphone? See our detailed guide:
  • Make sure that Reactiv SUITE PC has a valid WiFi adapter and it is turned on. Miracast requires WiFi connectivity with WiDi support.  Airplane Mode must not be turned on
  • On the Reactiv SUITE PC, go to “Projection Settings” and “Some Windows and Android devices can project to this PC when it is OK”, should be set to “Always Off” from the dropdown menu
  • Confirm that the OS and WiDi adapter support Miracast
    • On the Reactiv SUITE PC, type ‘dxdiag’ in the Windows search box
    • Click ‘Save All Information’ and save the resulting file
    • Open this DxDiag.txt file and confirm that Miracast is available
  • On the Reactiv SUITE PC, confirm that the WiFi\Network connection is configured as a PRIVATE network. The PC must be discoverable in order for Miracast to work
  • On the Reactiv SUITE PC, confirm that the firewall is configured to accept incoming connections

Refer to the IT Manual to ensure that the network configuration, ports and settings are properly configured. Download IT Manual

  • On the Reactiv SUITE PC, configure ports:
    • “Windows Defender Firewall” > “Advanced settings” > “Inbound Rules” > “New Rules”. Select “Port”,
    • Click Next
    • Now select “TCP” and “Specific Port numbers” set it to 7236
    • Click Next and select “Allow the Connection”
    • Click Next and select all 3 boxes “Domain”, Public” and “Private”. Click Next, give a name to the new rule

If Miracast still doesn’t work, try the Windows native Miracast app provided by Microsoft. Type ‘Connect’ in the search box.

Confirm if this app is able to connect to your mobile device. If this app also does not work, then the PC does not support Miracast.

 

That is to be expected, Miracast defaults to a 16:9 aspect ratio by default.

Reactiv CONNECT- Chromecast (ChromeBooks & Android Devices)

Yes, Chromecast requires both the personal, in-room device and the Reactiv SUITE host PC to be on the same network for screen sharing to work.

  • Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device
  • Open the Google Home app 
  • Tap the device you want to cast your screen to
  • Tap Cast my screen   > Cast screen

Reactiv CONNECT- FileDrop

  • Make sure that both your in-room device and your Reactiv SUITE PC are on the same network
  • On the Reactiv SUITE PC, confirm that the WiFi/Network connection is configured as a PRIVATE network. Reactiv SUITE PC IP must be discoverable

  • On the Reactiv PC, open a browser and type: “Localhost\Reactiv” in the search bar to confirm that the Reactiv Webserver is working

  • On the Reactiv PC, Reactiv webserver rely on port 80, and while it is normally open by default, you can create a new firewall rule to open it:
    • “Windows Defender Firewall” > “Advanced settings” > “Inbound Rules” > “New Rules”. Select “Port”,
    • click Next
    • Now select “TCP” and “Specific Port numbers” set it to 80
    • Click Next and select “Allow the Connection”
    • Click Next and select all 3 boxes “Domain”, Public” and “Private”. Click Next, give a name to the new rule
  • From a Windows device on the same network: Ping the Reactiv Webserver IP address to see if it is reachable:
    • In windows, open Command Prompt by hitting Windows+R and typing “cmd” in the run bar, then hit enter
    • In Command Prompt, type “ping reactiv_ip_address”

  • Reactiv SUITE creates a webserver on the PC in order for in-room devices to connect and transfer information.  But the Reactiv SUITE PC could have multiple IP addresses due to multiple network adapters.  An example is connecting WiFi and LAN cable to the PC, which will create two IP addresses for the same PC.

    If the IP address displayed in the status bar is incorrect, you can use the Settings > System > Remote Connect > Text/File Sharing menu to pick the correct IP address.

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