About the Client
Location: Pingtung, Taiwan
Pingtung Christian Hospital has long been a cornerstone of healthcare in Pingtung, Taiwan. The hospital is dedicated to restoring health and dignity to every individual, emphasizing holistic care, financial stability, social welfare, and continuous staff development. With a strong focus on patient satisfaction and internal efficiency, the hospital continually strives to enhance healthcare delivery and the overall patient experience.
Challenge
Pingtung Christian Hospital aimed to implement innovative solutions to streamline communication and ensure patients fully understand their care, empowering them to make informed decisions. Traditional methods such as printed materials or verbal explanations, often fall short when conveying complex treatments. The hospital needed a solution that:
- Provides clear, visual explanations of medical procedures
- Is easy for busy medical staff to use with minimal training
- Offers flexibility for use in different rooms and settings
- Enhances patient engagement and builds trust
With doctors and staff managing tight schedules, any new technology had to be intuitive, fast, and seamlessly integrated into existing workflows.
Solution
The hospital chose the Innex CM Series, a 55-inch mobile interactive display designed for simplicity and effectiveness. Resembling a large touchpad, the CM Series requires no training, enabling doctors and staff to start using it immediately.
- Intuitive Touch Interface: Functions like familiar touch devices for quick adoption without learning curves.
- Mobility: Lightweight and easy to roll, suitable for offices, conference rooms, or press events.
- Built-in Whiteboard & On-Screen Annotation: Doctors can ink, highlight, and annotate directly on medical content for clear, interactive explanations.
- Engagement Tools: Enhances patient comprehension through visual aids, videos, diagrams, and comparison charts of treatment options.
Results & Benefits
Versatile Usages
The hospital recently held a press release introducing Taiwan’s first Coronary stenting with bioadaptor procedure for a patient with Coronary Artery Disease. The doctor used the CM Series to visually explain the treatment and highlight key details directly on-screen. From offices to press events, the CM Series adapts seamlessly, providing consistent communication tools wherever needed.
Improved Patient Understanding and Engagement
Compared to traditional verbal communication or printed posters, patients feel more involved in their care. Interactive displays encourage questions, reduce confusion, and promote active participation in treatment decisions.
Time Efficiency for Doctors
The intuitive interface eliminates training requirements, allowing busy medical staff to focus on patient care instead of technology learning curves.
Impact
The adoption of the Innex CM Series has done more than just improve communication. It has transformed the patient experience by building stronger trust between patients and doctors, raising overall patient satisfaction, and enhancing the quality of healthcare provided.
Moreover, Pingtung Christian Hospital has set a model for innovation, showing how healthcare institutions can adopt technology that is both user-friendly and transformative. This success story exemplifies how hospitals can leverage modern tools to strengthen doctor-patient relationships and elevate care quality.
