常见问答

会议摄影机

影像

请先确认镜头表面无油污灰尘。

过暗– 请确保使用环境的光源充足，如果你确定你所在的环境下光源充足，但画面依然过暗，请下载Innex Camera软件来重置影像，或调整画面亮度、对比等设置值。https://funtechinnovation.com/zh-hant/downloads/

过曝– 请确定摄像头没有直接面对强烈光源，如：对外窗、日光灯、台灯，这些光各可能造成画面局部过曝现象。如已排除强烈光源因素，请下载Innex Camera软件来重置影像，或调整画面亮度、对比等设置值。https://funtechinnovation.com/zh-hant/downloads/

画面看起来就是不对劲- 如果画面有明显颜色或品质问题，请下载Innex Camera软件来重置影像。https://funtechinnovation.com/zh-hant/downloads/

请确认你的计算机系统、显示器、所使用的软件是否支持至高分辨率。4K的摄像头画面，即需要4K的显示器。

视频通话软件如Zoom, 微软Teams, Google Meet, Webex等视频预览画面，最高仅支持到720P。

流畅的视频画面取决于多项因素：网络、带宽、计算机资源配置等。要排除是否为摄像头设备问题，请开启本机的软件。如为Windows 10计算机，可以开启「相机」app查看摄像头画面；如使用Mac计算机，可以查看Photobooth，用本机软件录像来自己的影像是否正常。若拍摄的影片流畅，则可能为网络问题。

会视你身处环境是50Hz或60Hz供电频率而定，台湾的频率为60Hz。若需转到50Hz的国家使用，可以下载软件Innex Camera (VAP Studio)，调整摄像头频率。
  • 人物离镜头太近可能造成失焦状况。易思摄像头的最小对焦距离请参考如下，请确保影像能清晰对焦。
C220 – 60公分 C470 – 1公尺 C830 – 1公尺
  • 请确认镜头表面无油污灰尘
  • 如果是在视频通话期间觉得影像模糊或失焦，有可能是视频软件的低分辨率（720P, 360P等）造成失焦感

声音

有的，所有易思摄像头都有内置麦克风，拾音距离如下

1. C220 – 内置双立体声道全向式麦克风，最佳拾音距离4公尺。
2. C470 – 内置双立体声道全向式麦克风，最佳拾音距离4公尺，有效距离8公尺。
3. C830 – 内置双立体声道全向式麦克风，最佳拾音距离4公尺，有效距离8公尺。

在视频通话软件中，音频的来源很有可能为内置麦克风（或其他音频），请确保在视频通话时手动选择到易思麦克风，并测试麦克风。 要去认是否为摄像头设备问题，请开启本机的软件。如为Windows 10计算机，可以开启「相机」app查看摄像头画面；如使用Mac计算机，可以查看Photobooth，用本机软件录像来自己的声音是否正常。

麦克风产生回声可能有几个因素，请按照以下步骤调整

1. 避免将麦克风放在喇叭前（如显示屏内置的喇叭、外置扬声器等），避免互相干扰

2. 避免将麦克风直接面对容易反射的墙面、表面平滑的置物柜、金属物品前面等。

3. 未使用麦克风时，请静音

连接

如果可以在软件选项中看到易思摄像头，但无法看到画面，有可能是别的软件「占用」了视频（同时开了两个视频软件、影音串流，或相机设置工具等）。请先将所有相关软件关闭，再重新启用你要用的视频通话软件。

根据USB-IF公布之标准规格，每一种USB接口都有线材长度限制，若超过建议长度，影像传输信号会不稳定。请参考以下建议长度：

USB2.0：5公尺

USB3.0/3.1 Gen 1： 2公尺

USB3.1 Gen 2： 1公尺

  1. 确保你Mac有辨识到镜头，点击左上方关于这台Mac，在概览中点击系统报告。
  2. 在相机中看到有镜头相关信息，如果没有辨识到，请重新插拔镜头。
  3. 到系统参数选项>安全性与隐私权中，按照以下步骤检查，到隐私权>摄像头，查看列表，允许要使用的软件能够取用你的镜头。

开始使用

    1. 将Cube和所有配件从包装盒中取出：Cube摄影机、USB线、2或3根支架、实木底座、遥控器、电池。
    2. 安装支架，依照需求高度连接2或3根支架至底座、再固定Cube。

    3. 将Type-C端插入摄影机，Type-A端插入电脑的USB 3.0孔，确保双边USB妥善连接，没有松脱现象。

    4. 将架好的Cube放在桌面中央，找到Cube上方按钮面印刷的白色箭头，将箭头对准会议室前方，通常这个前方是放置电视或投影机的位置。
    5. 将电池装入遥控器
    6. 开启视讯会议软件（Zoom/微软Teams/Google Meet/ Webex等）或是任何能开启相机的软件确认画面
    7. Cube预设开启时会进入AI人物特写模式，可以从Cube本体上的mode按钮或从遥控器上切换视频模式。

    AI 模式：人物特写/智能取景/讲台

    手动模式：对话/ 360°全景/ 270°/ 180°/ 120°/ 90°

可以，Cube底座的1/4″三脚架孔可以搭配其他市售的三脚架使用。

连接

  • 请确保USB线有妥善连接，没有松脱现象。
  • 请尝试另一个USB接孔。Cube需要大于500mA的供电，部分USB2.0插口可能无法提供足够的电量，请在USB3.0上使用。
  • 请在另一台电脑上尝试。
  • 若以上步骤都未能解决问题，请联系我们。

AI进阶操作/软件&固件

可以，Cube采用人形辨识技术，即使带口罩也能识别。

Cube不需要下载任何软件来执行AI识别或视频模式切换，所有功能都能从遥控器上操作。 

只有在更新固件的时候，你需要下载软件Innex Studio并连接网路才能执行。

有两种方式可以解决这个问题：

  1. 设定遮罩，让AI不显示特定区域内出现的人物。遮罩功能可以从遥控器上设定。
  2. 在所有与会者都坐定位之后，从选单中选择「侦测一次」，就能固定住人物特写的画面。但在这个模式之下，如果与会者有离开座位跑出拍摄框的情况，Cube不会即时侦测追踪。

最多可以同时侦测8个人，并产生8个特写框。如果有两个人坐得很近，AI可能会将他们合并在同一个框内，以达到较好的显示效果。

可以，请下载Innex Studio软件来更新固件。

点此连结进入下载页，根据使用的是Windows或Mac下载不同版本的Innex Studio

https://funtechinnovation.com/zh-hans/downloads/

2. 将Cube连接到电脑，开启Innex Studio软件。请确保你的电脑拥有稳定的网路连线，且没有其他软体正在使用Cube。

3. 如果我们有释出更新版本的固件，就会有视窗跳出提醒你是否要更新，点选右边的Update Now以更新固件。

4. 更新会自动开始，请不要离开或关闭视窗，直到进度条跑完100%。

5. 在更新完成之后会跳出提醒，点选OK。重新插拔一次Cube的USB线来重新启动Cube。

如果您的电脑阻止USB大容量装置的访问，则需要将固件写入相机内部储存空间的固件更新也将被阻止。请解除电脑对于USB大容量装置访问的限制，或者联络贵公司的IT管理员进行解除限制。

开始使用

1. 将网路摄影机与USB线从包装盒中取出。

2. 将Type-C端插入摄影机，Type-A端插入电脑的USB孔，确保双边USB妥善连接，没有松脱现象。

3. 将摄影机放置在笔电萤幕或外接萤幕上方，将固定夹稳定摄影机位置

4. 微调至适当角度

5. 开启视讯会议软件（Zoom/微软Teams/Google Meet/ Webex等）或是任何能开启相机的软件确认画面

6. 轻触摄影机上方的按键可切换至适当视野，共五种角度可选择：180°, 150°, 120°, 90°, 75°。

7. 在视野非180°的情况下，长压上方按键可以让画面左右水平移动。在不需要移动摄影机的情况下，能根据画面或座位调整拍摄位置。

连接

  • 请确保USB线有妥善连接，没有松脱现象。
  • 请尝试另一个USB接孔。C830所需大于500mA的供电，部分USB2.0插口可能无法提供足够的电量，请尝试在USB3.0上使用。
  • 请在另一台电脑上尝试。
  •  

AI进阶操作/软件&固件

可以。

要的。要解锁C830完整功能如脸部追踪、子母画面、分割画面等，需下载Innex Studio软件，功能请参考网页https://funtechinnovation.com/zh-hans/software/innex-studio/

Innex Studio是设计给C830的视频控制软体，里面有许多AI追踪功能与模式可以订制你的视频影像：人脸追踪（最多可同时追踪8人）、自动取景、子母画面、演讲者模式等。下载Innex Studio还能自动检查更新，让你的摄影机韧体版本永远是最新的。目前支援Windows版与macOS版，详情请见https://funtechinnovation.com/zh-hans/software/innex-studio/

如果您的电脑阻止USB大容量装置的访问，则需要将固件写入相机内部储存空间的固件更新也将被阻止。请解除电脑对于USB大容量装置访问的限制，或者联络贵公司的IT管理员进行解除限制。

开始使用

1. 将网路摄影机与USB线从包装盒中取出。

2. 将Type-C端插入摄影机，Type-A端插入电脑的USB孔，确保双边USB妥善连接，没有松脱现象。

3. 将摄影机放置在笔电萤幕或外接萤幕上方，将固定夹稳定摄影机位置

4. 微调至适当角度

5. 开启视讯会议软件（Zoom/微软Teams/Google Meet/ Webex等）或是任何能开启相机的软件确认画面

连接

  • 请确保USB线有妥善连接，没有松脱现象。
  • 请尝试另一个USB接孔。
  • 请在另一台电脑上尝试。
  • 若以上步骤都未能解决问题，请联系我们。

AI功能/ 软件&固件

人物与摄影机的距离在1到5公尺之间是最适合C570智能取景的范围。当画面中只有一个人，且距离镜头在一公尺以内，可能造成取景功能不够稳定，画面容易跳动。此外，背景干扰也可能造成自动取景的不稳定，如：有人从后方走过，玻璃反射人影等等。

若以上情况皆已排除，自动取景仍然跳动，请更新产品的韧体（请参考FAQ的更新方法），或使用遥控器关闭自动取景功能。

可以使用遥控器操作或按压摄影机上方的按钮。如使用遥控器操作，在自动取景的模式下，压「AI/M」的按钮即可切换至手动模式。

如果需要将自动取景一直保持关闭状态，从遥控器的设定键点出选单>模式>智能取景>改成手动模式。

可以使用遥控器操作。遥控器上的+ – 按钮操作数位放大、缩小，并使用上下左右方向键调整视野。C570支援最多5倍数字放大。

    1. 到下载页面C570区下载最新版的固件Zip档 https://funtechinnovation.com/zh-hans/downloads/ 

    2. 解压缩zip档案

    3.将C570连接至电脑

    4. 在解压缩的档案内，找到这个档案”FicCameraUpdateSSTAR Vxxx.exe” （xxx为版本号码）

    5. 从下拉选单中点选「innex C570 VID_3429&PID_0004」

    6. 点选「update」更新

    7. 点选「Upgrade Firmware」更新韧体以进行更新

    8. 当最后出现「reset」，表示固件更新成功。请重新插拔摄影机以进行重启。 

可以辨识。

自动取景的倍率取决于解析度。若解析度在720P或以下，放大倍率为3倍。若在1080P或4K，放大倍率为2倍。多数视讯会议软件的连线视频解析度最大支援到720P，所以大多数情况，放大倍率会在3倍。

C570的智能取景是摄影机内建的，不需额外下载软件操作。

开始使用

1. 将网路摄影机与USB线从包装盒中取出。

2. 将Type-C端插入摄影机，Type-A端插入电脑的USB孔，确保双边USB妥善连接，没有松脱现象。

3. 将摄影机放置在笔电萤幕或外接萤幕上方，将固定夹稳定摄影机位置

4. 微调至适当角度

5. 开启视讯会议软件（Zoom/微软Teams/Google Meet/ Webex等）或是任何能开启相机的软件确认画面（Windows的相机App，或Mac的Photobooth）

连接

    • 请确保USB线有妥善连接，没有松脱现象。
    • 请尝试另一个USB接孔。
    • 请在另一台电脑上尝试。
    若以上步骤都未能解决问题，请联系我们。

自动取景功能/ 软件&固件

人物与摄影机的距离在1到5公尺之间是最适合C470自动取景的范围。当画面中只有一个人，且距离镜头在一公尺以内，可能造成取景功能不够稳定，画面容易跳动。

此外，背景干扰也可能造成自动取景的不稳定，如：有人从后方走过，玻璃反射人影等等。若以上情况皆已排除，自动取景仍然跳动，请确定韧体已更新至最新版本，或参考此影片（1分28秒）关闭自动取景功能， 让视角常保持在120度广角。

下载Innex Camera (VAP Studio)更新固件和关闭自动取景功能 。

Innex Camera- VAP Studio

下载软件Innex Camera（VAP Studio）

Innex Camera- VAP Studio

安装软件后，将C470连接到电脑。点开Video ->点选Auto-framing -> 会找到预览画面下方的取景开关。

或参考此影片（1分28秒）教学（开启CC字幕）。

有的。如果在你使用的环境下不想开启或不适用「自动取景」功能，而120度广角对你来说又太宽了，你可以手动调整视角，用E-PTZ（数位的位移控制与缩放）调整到你想要的视角位置。请下载Innex Camera (VAP Studio)软件来操作

Innex Camera- VAP Studio

  1. 到下载页面C470区下载Innex Camera (VAP Studio)软体和最新版的韧体（.bin档案格式）https://funtechinnovation.com/zh-hans/downloads/ 
  2. 将C470连接到电脑
  3. 开启VAP Studio软体
  4. 在“Information”检查目前韧体版本
  5. 如果需要更新固件，跟着图示点选(1)update更新， (2)local update本机更新，(3)select update file选择档案， 并选择刚刚下载好的固件档案(.bin档案格式)，更新期间请勿任意插拔摄影机或离开软件画面。

自动取景的倍率取决于解析度。若解析度在720P或以下，放大倍率为3倍。若在1080P或4K，放大倍率为2倍。多数视讯会议软件的连线视讯解析度最大支援到720P，所以大多数情况，放大倍率会在3倍。

可以辨识。

不需要。不像市面上其他攝影機，C470自帶AI追蹤功能開機即用，不需要下載軟件。除非你想把追蹤功能關閉才要下載Innex Camera (VAP Studio)

Getting Started

1. Remove the camera and the bundled USB cable from the box.
2. Plug in the type-A end of the bundled USB cable to the computer, make sure it’s plugged in tightly.
3. Mount the camera onto laptop or monitor using clip mount.
4. Adjust tilt by slightly adjusting the camera clip angle.
5. Turn on a video conferencing app (Zoom, MicroSoft Teams, Google Meet, Cisco Webex) or a camera app (Windows Camera, Mac QuickTime) to power up and access the camera video.
6. Slide the privacy cover to the left to cover the lens or to the right to reveal the lens.

Connectivity

  • Please check if the USB A is securely plugged into the computer.
  • Try a different USB port on the computer.
  • Try a different computer.

Software & Firmware

  1. Go to C220 download section on  https://funtechinnovation.com/downloads/ to download the Innex Camera (VAP Studio).  
  2. Connect your C220 to your computer.
  3. Start VAP Studio by clicking VAP Studio Icon.
  4. Click the update tab (1), and click online update (2), then click update now (3).

Please note that the status indicated as “Driver is unavailable” does not mean there is any issue with C220’s audio.

If your C220 has firmware prior to the 2021 Sept. 27th release, it might be shown as “Driver is unavailable” in Audio under Bluetooth & other devices setting.   Simply update C220 with firmware released on or later than 2021 Sept. 27th to get rid of this status. 

人脸检测与追踪功能适用于戴口罩的面部。

您需要安装 Innex Studio 才能充分发挥 C830 和 C831 的 AI 功能。

您可以访问 funtechinnovation.com/downloads/ 下载。

Innex Studio 是专为 C830 和 C831 设计的软件，具备强大的 AI 功能，例如实时面部追踪的分割画面（最多支持 8 人）、自动取景和白板模式。该软件还支持执行 C830 和 C831 的固件更新。

Innex Studio 支持 Windows 和 Mac，您可以从 funtechinnovation.com/downloads/ 下载。

在视频通话期间，请确保 Innex Studio 是开启状态。在摄像头设置中，请选择 「Studio Camera」 作为您的摄像头，而不是选择 Innex C830 Camera 或 Innex C831 Camera。

在 Innex Studio 中选择您需要的视频模式，您在软件中看到的画面预览将同步分享到视频会议软件中。

如需更多信息，请观看 YouTube 教程视频  。

如果您的 Innex Studio 版本是 1.3515.1 或更早版本，并且使用的是 Mac OS 14.1 或更新版本，可能会导致 Studio Camera 没有显示在摄像头列表中。请更新 Innex Studio 软件以解决此问题。

确保您的 Mac 已连接网络并启动 Innex Studio。当屏幕出现 New Version For Innex Studio 消息时，点击 Update now，并按照指示完成软件更新。

您也可以从下方链接下载最新版本的 Innex Studio 并手动进行更新。

https://drive.google.com/drive/folders/1r7kUWcbT6G7Bhi94UZ1eXsRvgOL5udcN?usp=sharing

更新完成后，可能会弹出对话框显示 System Extension Blocked。

点击 Open System Settings，并允许来自 Innex Studio 的系统软件加载。

完成设置后，返回 Innex Studio。如果出现 System restart required… 消息，点击 OK 并重新启动 Innex Studio。

如果您在讯息显示时未按「OK」，您可以稍后手动更改设定。请前往 macOS 的「设定」，选择「一般」>「登录项与扩展」，向下滚动，点击「扩展」下「Camera Extensions」旁的「!」符号，然后开启「Innex Studio」。

完成以上步骤后，Studio Camera 应该会出现在摄像头列表中。如果仍未显示，请重启您的 Mac 后再次确认。

您可以通过以下步骤设置，使软件在 Windows 开机时自动运行。

  • 点击 「开始」按钮，并找到该应用程序。
  • 右键点击应用程序，选择 「更多」，然后点击 「打开文件位置」，此操作将打开应用程序快捷方式所在的文件夹。
  • 在文件位置窗口中，按下 Windows 键 + R，输入 shell:startup，然后点击 「确定」，此操作将打开 「启动文件夹」。
  • 将应用程序快捷方式从文件位置复制并粘贴到 「启动文件夹」。
  • 前往 Windows 设置 > 应用 > 启动
  • 找到对应的应用程序，并打开开关。
  • 完成后，重启电脑，确认应用程序是否已自动启动。

Innex Camera is a camera setting software that handles camera firmware update, image setting, EPTZ and auto-framing setting. It works with Innex C220 and C470. Innex Camera is available for both Windows and Mac – it can be downloaded at https://funtechinnovation.com/software/innex-camera-vap-studio/

  • Please update your VAP Studio to the latest version to fix this issue. 

  • If you are using Windows computer, please download Microsoft Visual C++ Redistributable (Visual Studio 2015, 2017, 2019, and 2022 x64) from the link here: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

    and run the VAP Studio software again. Our software is created using Microsoft Visual Studio, so it must be installed in your computer in order to run VAP Studio properly.

  • If you still experience the same problem after updating to a version released on or later than 2021 Sep. 27th, please contact technical support by leaving us a message  https://funtechinnovation.com/faq/

To adjust image quality for C470 and C220 to better match your environment and preference, you can download and use the Innex Camera (VAP Studio) https://funtechinnovation.com/downloads/

  1. Connect your camera to your computer.
  2. Start VAP Studio by clicking on the VAP Studio icon.
  3. Click the video tab (1), (2) Click on Image and adjust each value by adjusting the slider.  (3)  If a reset is required, simply click on  reset to reset the value to default(4).
  4. The image setting adjustment will be saved into the camera and the camera will retain the adjustment even after it’s disconnected from the pc.

To adjust camera FOV (field of view) and ROI (region of interest) for to better match your environment and preference, you can download and use the Innex Camera (VAP Studio) at https://funtechinnovation.com/downloads/

(Please note that this feature is currently available only with C470)

  1. Connect your camera to your computer.
  2. Start VAP Studio by clicking on the VAP Studio icon.
  3. Disable auto-framing: (1) Click the video tab, (2) Click on Auto Framing tab, (3) Click on auto-framing button so it is slid  to the left. 
  4. Adjust with EPTZ: (1) Click on Video, (2) Click on Digital Zoom, (3) Zoom in/out using the plus and minus icon, (4) Pan and tilt using the direction control, (5) Reset to default position (if necessary), (6) Take a photo to validate current FOV and ROI (if necessary),  (7) Open folder location to access the photo (if necessary).
  5. The camera remembers your preferences after reboot so you only need to set it once.

Mac might block the software that is not from the APP Store. Please follow below steps to launch the software

1.  Go to System & Preference – Security & Privacy

2. (1) Click General (2) Click the lock to make changes (3) Select App Store and identified developers. And leave this window first.

3. Launch the VAP Studio. You’ll see the same pop-up message. Then click (1)”Open Anyway”, (2) Open.

请根据以下步骤使Windows启动时能够自动运行软体。

  • 点选启动按钮并下滑直至寻找到软体。
  • 点击右键选择”更多”接着选择”开启档案位置”。此动作会开启此软体存储的档案夹。
  • 在文件夹开启的情况下，按下Windows键+R，输入”Shell:startup”并选择确认。这动作将会开启”启动”档案夹。
  • 从软体档案夹将此软体的捷径复制，并于”启动”档案夹内贴上。
  • 前往设定>应用程式>启动
  • 将开关点选至”开启”
  • 重新启动电脑并确定软体于开机时自动运行。

 

文件扫描机

请依序检查以下几点：

  • 镜头上的透明保护贴已经移除
  • 镜头距离拍摄物品之间至少有10公分，确保最佳对焦效果
  • 轻触镜头上方的AF按钮，自动对焦

DC400的对焦设定是刚开机时会对焦一次，接着就会固定焦距，这个设计是为了避免因为手的活动干扰对焦距离，造成影片过度跳动。

建议在每一次改变拍摄高度或物品高度时，要重新按一次AF按钮重新对焦。

    • 要呈现4K影像会有几个因素，电脑作业系统支持、显示器4K以上，还有使用的软件限制。

    • 多数视讯会议软件如Zoom, 微软Teams, 谷歌Google Meet and Webex目前的软件限制会将视讯画面限缩在720P以下。

  • 请确USB线的双边已经牢牢连接固定在DC400与电脑上。
  • 试着接另一个USB孔
  • 如果还是没办法解决，请联系我们。
  1. 打开镜头，选择拍摄你脸部的摄影机
  2. 点选分享画面
  3. 选择进阶、第二摄影机的内容，再按分享4. 如果你的电脑有多个摄影机，点选左上角的切换摄影机以选到你要的影像。

大多数的视讯会议软件预设为镜像，像是Google Meet, Zoom, Teams、Webex等。但镜像效果并不会影响对方观看的效果，即使在自己电脑端看到是镜像，对方也能看到正常影像。 

要在自己电脑上看到正常影像，有以下几种方式：

通用(适用于所有视讯软体)

  1. 下载软体IdeaoVisual Cam https://funtechinnovation.com/zh-hans/software/innex-studio/
  2. 打开软体，选择Ideao DC400
  3. 点分享画面/分享萤幕（名称会根据各个软体而有些许不同）并选择分享Ideao VisualCam的软体视窗.
  4. 可以在软件内翻转、旋转、放大、批注画面。

Google Meet : (看教学影片)

  1. Google Meet内没有可以镜射影片的选项，需要下载扩充功能，市面上有数个扩充可以做到，但我们推荐下载功能最简单的「VideoMirror」。 
  2. 在Google Meet会议中选择DC400，点选VM扩充功能的图标，图标上会显示ON，并且看到影片已经能恢复正常了。

* 请注意VideoMirror并不是由FTI开发的扩充功能，我们仅作建议参考，关于扩充功能本身的支援，请联系开发者。

Zoom : (看教学影片)

  1. 到开启视讯旁的小图标，选择视讯设定
  2. 取消选择「镜射我的视讯」

Ideao DC400是一台自动对焦的实物摄影机，但如果希望把自动对焦的功能关掉，可以透过以下几种方式设定。

Windows用户:

  • Camera应用程式:如果你在使用Camera这个内建的应用程式拍照录影，可以按照以下步骤进行设定
    1. 到设定，最上方开启”Pro mode”。 
    2. 点选圆圈的按钮，会出现焦距设定，轻轻拉动至任一处。按钮的图示将会从「Auto」变为「M」，即为手动对焦。
    3. 现在DC400已经转为手动对焦。轻触DC400上的AF按钮以针对目前拍摄物品进行对焦。
    4. 按完AF键后，对焦距离就会固定。
    5. 如果再次调整拍摄高度，DC400将不会自动对焦，你可能会看到模糊的画面。此时须重新对焦，再次轻触AF键即可进行对焦。 
    6. 如果希望将DC400重新设置回自动对焦模式，将M圆圈的设定拉到最底部，让图示还原为「Auto」即可。

 

  • AMCap:可以下载第三方软件AMCap来停用自动对焦。
  1. 从这个连结下载并安装AMCap软体https://amcap.en.softonic.com/download
  2. 连接DC400到电脑，并开启AMCap软体。
  3. 从设备妆点选DC400。到Video > Properties设定，选Camera Control分页，将对应自动对焦「Auto Focus」的打勾的方块点选以取消。然后按应用Apply。

3. 经过设定，自动对焦就会停用。

4. 当你在Ideaocam或其他软件中开启DC400镜头，DC400仍然会在刚开机的情况下进行自动对焦-这是正常的。当DC400自动调整到适当的焦距，此焦距就会被固定住。当你再次移动镜头距离时，会因为DC400没有自动对焦而看到模糊画面。此时只要轻触DC400上的AF按键即可再次对焦。

Mac用户:

  1. 连接DC400并从Camera的选单中选择DC400
  2. 点选Advanced分页
  3. 将Autofocus的方块取消点选
  4. 当你在Ideaocam或其他软体中开启DC400镜头，DC400仍然会在刚开机的情况下进行自动对焦-这是正常的。当DC400自动调整到适当的焦距，此焦距就会被固定住。当你再次移动镜头距离时，会因为DC400没有自动对焦而看到模糊画面。此时只要轻触DC400上的AF按键即可再次对焦。

 

* AMCap和Webcam Setting为第三方软体，非由FTI官方提供。我们仅做推荐使用，无法提供软体相关保障。

Manage app settings to allow Ideao VisualCam to run on your computer.  

Avast:  https://support.avast.com/en-ph/article/Use-Antivirus-blocked-allowed-apps

Kaspersky:  https://support.kaspersky.com/KART/3.0/en-US/130083.htm

请根据以下步骤使Windows启动时能够自动运行软体。

  • 点选启动按钮并下滑直至寻找到软体。
  • 点击右键选择”更多”接着选择”开启档案位置”。此动作会开启此软体存储的档案夹。
  • 在文件夹开启的情况下，按下Windows键+R，输入”Shell:startup”并选择确认。这动作将会开启”启动”档案夹。
  • 从软体档案夹将此软体的捷径复制，并于”启动”档案夹内贴上。
  • 前往设定>应用程式>启动
  • 将开关点选至”开启”
  • 重新启动电脑并确定软体于开机时自动运行。

 

Make sure you are on Google Chrome browser to install the Chrome extension IdeaoCam.

You can download IdeaoCam from our webpage IdeaoCam, or go to the Chrome Web Store and search “IdeaoCam”, or simply click the link here . Click “Add to chrome” to install.

To use IdeaoCam and share the image from Ideao DC400 in a video call:

  1. Connect Ideao DC400 to your computer.
  2. Open IdeaoCam.
  3. In the video call, click “Share desktop” or “Present” your desktop, and show the IdeaoCam browser tab. The term may vary depending on the software you use, such as Zoom, Google Meet, or Webex).

触摸屏

开始使用

  • 将电源线连接到Hub、并插上电源孔，插头需要接地。确保使用的地区的电压在100V – 240V，频率为50Hz/60Hz ± 5%.
  • 使用一条USB Type-C线连接Hub与电脑。Type-C可以直接传输视讯、音讯、触控讯号、电力（Display Alternate Mode 在DisplayPort 1.2情况下，电力传输可以到65瓦。）
  • 如果是连接HDMI后，需要连接额外一条USB B-A的线，A端在电脑、B端在Hub上以使用触控讯号。
  • 如果连接DVI或VGA（D-SUB)线，除了USB线提供触控之外，还需要另外连接音源线以使用Hub的喇叭。 

可以。用双指从右上角往下滑，就会叫出萤幕选单。可以自由调整至喜欢的亮度、对比、色温、显示比例等数值。

可以，Ideao Hub支援标准VESA 100×100。只要有支援此规格，无论是壁挂架、萤幕支架、萤幕延臂都能安装。（请自行确认该支架的承重能力）

连接

  • 请确认讯号线两端连接正常且稳固，试着重新插拔。
  • 请确认有选择到正确的讯号源。用双指从右上角往下滑，叫出萤幕选单。选择正确的讯号源。
  • 请尝试使用不同的线。
  • 如果依然无法投影到Hub上，请联系我们。
  • 请确认从你的电脑设定上， 选择Ideao Hub作为你的音讯设备。
  • 确保Ideao Hub没有静音。用双指从右上角往下滑，叫出萤幕选单，调整音量大小。
  • 如果你使用DVI 或VGA (D-Sub)线连接，他们本身只能传输视讯影像，但没有传输音讯的功能。此时，需要另外在Hub与电脑之间连接一条音讯线，才能使用Hub的喇叭。（如果使用USB Type-C或HDMI线，就不需额外连接音源线）

如果是使用USB Type-C以外的线连接，如HDMI、DVI、VAG (D-SUB)等线， 会需要另外接一条USB BA的线作为触控讯号传输。USB-B端连接在Hub上，USB-A端连在电脑上，连接完后就能使用触控了。

手机触控回控功能会依照厂牌型号不同而定。

像是苹果iPhone手机、或本身无法支援外接设备触控，就无法投影操作。

  • 请确认你使用的触控笔支援MPP 微软笔协议。
  • 请确认笔是有充饱电的状态。

在旋转Ideao Hub之后，需要到电脑里的设定，手动调整直向与横向显示

例如在Windows 10/11：

1.选取设定> 显示>

2. 选择Ideao Hub

3. 从显示方向旁的下拉式清单中选择萤幕方向。

可以。要切换显示到另一个设备上，用双指从右上角往下滑，叫出萤幕选单，再选择要切换的讯号源即可。

数字桌面Reactiv SUITE

Getting Started

You can download Reactiv SUITE Free Trial here and start using the complete product for 30 days.
After installation, click the FREE TRIAL button and a valid license key will be emailed to you.  Activate the software by entering the license key and change the way that you present information to your team!

Our core belief is that hardware should never hold back the user experience. Our users expect seamless performance and fluid user interface, regardless of the complexity of the workflow.  Take a look at the rBoard certified partners that will give you the best value in hardware.
For the best experience we require:

  • Windows 10
  • Intel i7
  • 16GB RAM
  • Strong GPU
  • High-Performance touch screen with stylus and writing capability

Reactiv SUITE allows you to open, work and present with many file natively- Word, PowerPoint, Excel, PDF, JPEG, GIF, MPEG4, and so on.

  • All pictures* (JPG, BMP, PNG, JIFF, etc.)
  • All movies (MP4, AVI, MPEG, etc.)
  • Microsoft Office files** (DOCX, PPTX, XLSX)
  • PDF
  • Weblinks

*Required codecs must be installed.
**Microsoft Office must be installed.

 

Reactiv STAGE | Re-Imagining Presentations

Elevate your presentations and become a storyteller. Imagine a ‘Digital Table’ on which you can present any combination of content – like pictures, decks, documents, videos, websites – in order to weave your story.

Content can be displayed, organized, manipulated and annotated easily and independently of its file format.

Dramatically improves the speed and the accuracy of capturing audience feedback and meeting results.

Whether you are giving a lecture, training a team, pitching a product to your clients, Reactiv STAGE will get your message through.

  • Focus Attention
  • Present
  • Markup & Archive
  • Discuss
  • Easily Compare

 

Reactiv SCRIBBLE | Re-imagining Ideation

Convert your passive audiences into active participants and contributors who can ideate on an infinite canvas. Imagine a ‘Digital Wall’ on which all participants can have their voice, ideas and opinions captured.

Content can be ‘pinned’ where pages can be ripped out, arranged and inked upon.

At the end of the meeting, organize and paginate your work and share effortlessly with everyone.

Simplifies complex ideas, visually communicates concepts and intent, and allows teams to capture decisions and reduce mistakes.

Whether you are teaching a class, creating a marketing campaign or involved in a detailed engineering design session, Reactiv SCRIBBLE will allow your ideas to be presented.

  • Brainstorm, Sketch and Draw
  • Create Layout
  • Manage Projects
  • Infinity Canvas
  • Export & Share Layouts

 

Reactiv HUDDLE | Re-imagining Collaboration

Allow your employees, partners and customers to simultaneously collaborate and participate as if they were sitting across the table in a ‘Digital Room’ – regardless of their location.

Not only share video and audio, but every participant can seamlessly interact – share files, ink and manipulate content.

Dramatically increases engagement as everyone can be a presenter – leveraging the capabilities and the benefits of Reactiv STAGE and Reactiv SCRIBBLE.

  • Integrated video conferencing
  • Full bi-directional user interaction
  • Transfer files and data seamlessly – no need for attachments
  • Anyone can present

Reactiv SUITE is revolutionizing the way professionals express their ideas, while allowing passive audiences to become active participants and interact as a team. This transforms everyday meetings resulting in greater engagement and productivity.

 

Reactiv STAGE | Re-Imagining Presentations

Elevate your presentations and become a storyteller. Imagine a ‘Digital Table’ on which you can present any combination of content – like pictures, decks, documents, videos, websites – in order to weave your story.

Content can be displayed, organized, manipulated and annotated easily and independently of its file format.

Dramatically improves the speed and the accuracy of capturing audience feedback and meeting results.

Whether you are giving a lecture, training a team, pitching a product to your clients, Reactiv STAGE will get your message through.

  • Focus Attention
  • Present
  • Markup & Archive
  • Discuss
  • Easily Compare

 

Reactiv SCRIBBLE | Re-imagining Ideation

Convert your passive audiences into active participants and contributors who can ideate on an infinite canvas. Imagine a ‘Digital Wall’ on which all participants can have their voice, ideas and opinions captured.

Content can be ‘pinned’ where pages can be ripped out, arranged and inked upon.

At the end of the meeting, organize and paginate your work and share effortlessly with everyone.

Simplifies complex ideas, visually communicates concepts and intent, and allows teams to capture decisions and reduce mistakes.

Whether you are teaching a class, creating a marketing campaign or involved in a detailed engineering design session, Reactiv SCRIBBLE will allow your ideas to be presented.

  • Brainstorm, Sketch and Draw
  • Create Layout
  • Manage Projects
  • Infinity Canvas
  • Export & Share Layouts

 

Reactiv HUDDLE | Re-imagining Collaboration

Allow your employees, partners and customers to simultaneously collaborate and participate as if they were sitting across the table in a ‘Digital Room’ – regardless of their location.

Not only share video and audio, but every participant can seamlessly interact – share files, ink and manipulate content.

Dramatically increases engagement as everyone can be a presenter – leveraging the capabilities and the benefits of Reactiv STAGE and Reactiv SCRIBBLE.

  • Integrated video conferencing
  • Full bi-directional user interaction
  • Transfer files and data seamlessly – no need for attachments
  • Anyone can present

Installation Issues

If Reactiv SUITE crashes on Startup and fails to show a crash report, perform the following steps:

  • Open Event Viewer in Windows

  • Go to Windows Logs > Application. Look for the Error where the source is Application Error. The latest crash entry will be on the top

Based on the content of these details we can determine the next course of action.

NOTE: Ensure that you have an updated version of Microsoft Office. Outdated versions may result in errors during startup.

Check to see if you are using the new Intel i10 Ice Lake or i11 Tiger Lake CPU. The new Intel CPU chips have an issue and will cause Reactiv SUITE to crash. A temporary workaround is listed below so you can continue to use Reactiv SUITE:

  • Open “File Explorer” (Win+E), right-click on “This PC”, and select “Properties”

  • Select “Advanced System Settings”

  • Select “Environment Variables” in the “Advanced” tab

  • Select “New…” under “System variables”

  • Input the text below and select “OK”

Variable name: OPENSSL_ia32cap

Variable value: ~0x200000200000000

  • Confirm that the variable has been added successfully, then select “OK”

  • Start Reactiv SUITE

License Management

If you didn’t already purchase a key from one of our partners, simply fill the Free trial form when you launch Reactiv SUITE, and you will receive your Trial License Key by email.

  • Check your Junk Email folder
  • Wait a few minutes and refresh your email
  • If you still don’t receive it, you can contact us
  • Go to Settings
  • In Product License, activate by entering your activation code
  •  
  • Go to settings
  • In Product License, enter your license
  • Click on Deactivate
  • If you bought your license from one of our partners, contact their customer support
  • If not possible, contact our customer support

Once a license is deactivated, you can use the same key and activate it again on another PC.

 

 

Configuring Reactiv SUITE

  • Connect up to 3 additional displays to the Reactiv SUITE PC
  • In Reactiv SUITE settings > Device Manager > Display Layout, configure the position of your secondary displays. Just select the available display and drop it into the position on the layout for Reactiv SUITE to take control. The location of the display represents the ‘throw’ direction of the content. Just throw content right, left or up, and the content will appear on the appropriate display as per the layout map
  • Verify Windows recognizes the secondary display. In Windows, right-click on your desktop, select “displays settings”, and confirm that the secondary display is detected
  • If the secondary display is not detected by Windows, try to disconnect and reconnect the display, or change the cables

If your keyboard relies on a “Bluetooth USB dongle”, the IWB might block the Bluetooth signal, if possible, try to put the USB dongle on an available USB port on the side of the IWB instead of a behind the IWB.

  • If your IWB has a ShadowSense touch screen
    • Make sure that you are using the pen and eraser that was originally delivered
    • Go in settings > devices manager > Touch Screen:
      • Make sure your touch profile is set to “IWB”
      • Make sure that the ShadowSense Firmware is R11.0 or higher, otherwise, update the firmware by clicking on “firmware update” and following the instructions
      • In the Touch screen settings, if you see multiple choice for the Stylus (that option is only available for some specific IWB), select the one you are using

  • Reactiv SUITE requires Microsoft Office to be installed and activated on the computer running the software in order to open documents such as Word, PowerPoint, or Excel.

    Ensure that you are not running a 30-day free trial and your license is valid and not expired.

    • In Windows, open any Office app (Excel, PowerPoint, Word…)
    • Go “Files” > “account” > and verify that the product is activated

    • If the account is not activated, you will need to contact your IT department to activate it or to purchase a new license

Reactiv SUITE IWB is by default configured to be in full screen “Kiosk Mode” by your IT department.

Otherwise, go in Settings > User Interface > Additional Settings and click on toggle “Fullscreen mode”.

In Reactiv SUITE Settings > User Interface > Accent Color.

Yes, in the Settings > User Interface > Background Media.

No, but we are working on additional options to choose from which will be available soon.

Move any image into the presentation folder, and rename it “folder.jpg” – that picture will become the presentation thumbnail.

Any sub-folder, inside the presentation, can also be customized by placing a “folder.jpg” file within it.

Move any picture into the presentation folder and rename it “background.jpg”, that picture will become the presentation background in STAGE.

Any sub-folder, inside the presentation, can also be customized by placing a “background.jpg” file within it.

Go in Settings > System > Browser Settings to add or remove Quick Launch shortcuts. To change the shortcut Icon, click on the icon and locate on your PC the new icon you would like to replace it with.

General Navigation

  • On the Home screen, select Reactiv STAGE or Reactiv SCRIBBLE
  • From the Lobby (Public or Private Workspaces), you can start a presentation just by clicking on any of the icons
  •  
  • On the Home screen, select Reactiv STAGE or Reactiv SCRIBBLE
  • From the Lobby (Public or Private Workspaces), you can add new workspaces by clicking on the ‘+’ icon

     

    • In Details:
      • Enter a title and a description
      • Add a folder with the desired files to use in the Workspace by clicking on the Folder button
    • In Media:
      • Add images as the preview and background media by clicking on +
    • Click on Save. Select your Workspace on the Lobby screen and start presenting
  •  
  • On the home screen, click on the help button, ‘?’ to see mini video-tutorials explaining the basic gestures and features
  • In a presentation, click on the interrogation mark in the bottom right corner to see mini video-tutorials
  • For more information on basic tools, refer to the Getting Started Guide
  •  
  • Use your USB key to automatically start a project
  • Prepare your files in a USB flash drive
  • Plug your USB flash drive into the Interactive Whiteboard
  • Ensure that USB drive is enabled in SETTINGS
  • Start Reactiv STAGE or SCRIBBLE and go to the lobby
  • Click on the USB Project icon to start presenting
  • Now, all changes will be saved back into the same USB folder
  •  

  • Before your presentation/at your desk:

    • Open your presentation folder
    • If you are using Chrome, navigate to the webpage you would like to use in Reactiv SUITE, select the address in the address bar, click and drag it into your presentation folder, and create a URL file (shortcut to a webpage)
    • If you are using another browser, in your presentation folder: Right-click > New > Shortcut > past your webpage address > next > name your shortcut and click finish

    In Reactiv SUITE/during your presentation:

    • Click on the browser icon
    • Navigate to the webpage you would like to work on
    • Click on the “add to presentation” button located on the browser floating toolbar
    • The webpage will now be in your presentation folder so you can open it in STAGE and SCRIBBLE

Everything you present and save, during a session, will be saved back to the exact same folder as the originating file. On-premises or off-premises storage, Local drive, USB flash drive, network drive, or Cloud, data will only be saved to the location of your choice.

Reactiv LAUNCHER FAQ

Reactiv LAUNCHER creates a seamless user experience for all Reactiv ecosystem applications. It curates the user experience, allows IT to configure the software and controls access to desktop and operating system.

Designed specifically for public space users such as boardrooms and workshare spaces where multiple users can log in and access their individual workspaces.

  • Today you can use any video conferencing tool on top of Reactiv and share your screen
  • We are working on integrating the main video conferencing tools directly into Reactiv SUITE to facilitate your workflow
  • Reactiv HUDDLE, once launched, will outperform these Video Conferencing tool in collaboration features and capabilities
  •  

No, Reactiv SUITE is a curated environment that is designed from the ground up to make your meetings more productive. All the applications that are required for your meetings are already integrated into the framework.

Reactiv AUTHENTICATE FAQ

Reactiv SUITE can leverage existing domain authentication such that any individual in the organization can log in, navigate the network, and access their private data using their login privileges.

  • The IT department needs to set the IWB on the domain (with the help of the Guide for IT) and specify which folders users will be able to access once logged in
  • Once authentication set, any users can open their own session and access their private workspace using the “user sign-in” button on the home screen, or directly in the “private workspace” tab

Yes, if your Interactive White Board has a Motion Sensor. Enable/disable Motion Sensors to track activity in the boardroom, change the Timer to anywhere between 5mins-1hour, and control power actions such as Locking the Session or Managing the Projector. To active this feature:

  • Go to Setting
  • Device Manager
  • Motion Sensor Settings

Yes. First, set an Admin Password to lock the system settings by clicking on Admin Sign In.

  • Type in the password once and confirm it a second time
  • To change the password, type and confirm a new password and click on “Apply”

Once a password set, you can curate and filter the drives/folders public or private users can access, following the  Guide for IT section 3.3.

没有你要的答案吗？

请告诉我们您碰到的状况或问题，我们会尽快答覆！