Not all laptops’ Type C port supports display signal. Furthermore, there could be compatibility issue among different manufacturers and models, resulting in such failure. A Type C to A and HDMI converter is included for user as an alternative instead.
If your display lacks a USB-C port with more than 5V/2A output, you can connect the USB-C cable to a charger adapter (USB charger block) as an alternative.
Please make sure to use an adapter with specification of 5V/2A or higher (Normally, USB C port will be on the charger block instead of USB A) to ensure adequate power supply to the receiver RX100. Otherwise the receiver RX100 may not function correctly.
The Connect speaker (ST100) volume button only works on adjusting the system volume in Windows (currently not working with MAC), it does not change the speaker volume in some video conference softwares. Please use the video conference volume control in the software application to adjust volume.