FAQ
Câmera de Conferência
Vídeo
O vídeo de alta resolução deve ser suportado tanto pelo sistema operacional quanto pelo aplicativo que você está executando. Além disso, para ver a qualidade 4K, é necessário um monitor 4K.
Softwares de videoconferência como Zoom, Teams, Google Meet e Webex atualmente exibem uma pré-visualização em resolução de 720p ou menos.
A suavidade do vídeo durante a videoconferência é determinada por diversos fatores, como a largura de banda da rede, a conectividade com a Internet e os recursos do computador. A melhor maneira de verificar se sua câmera está funcionando suavemente é testar usando o software local no seu computador. No Windows 10, você pode tentar a Câmera nativa do Windows. No Mac OS, você pode tentar o QuickTime nativo. Para testar adequadamente a qualidade do vídeo, aconselhamos que você grave e reproduza um vídeo para verificar por si mesmo.
Os modelos de câmera vêm com lentes e distâncias focais diferentes. Por favor, consulte a distância mínima de foco abaixo para verificar se você está posicionando a câmera na distância correta do objeto principal na filmagem.
C570 – 1M/3,3ft
C831 – 1M/3,3ft
Por favor, também verifique se a lente está suja com impressões digitais ou poeira.
Se você estiver enfrentando isso em uma chamada de videoconferência, também é possível que a baixa resolução de 720p, 360p esteja causando a imagem ficar pouco clara ou parecer fora de foco.
Áudio
No software de videoconferência, é provável que os usuários selecionem uma fonte de áudio diferente (como o microfone embutido do laptop) em vez dos microfones da câmera. Por favor, certifique-se de selecionar o microfone correto e testar novamente usando o teste de áudio do software de videoconferência.
Para testar adequadamente a qualidade do microfone, aconselhamos que você grave e reproduza um vídeo para ouvir por si mesmo. No Windows 10, você pode tentar a Câmera nativa do Windows. No Mac OS, você pode tentar o QuickTime nativo. Abra esses aplicativos, selecione nossa câmera e microfone e experimente.
Eco de microfone pode ter várias causas, você pode seguir as dicas abaixo para ver se funciona:
1. Afaste o microfone da webcam dos alto-falantes (monitor com alto-falante embutido) para reduzir a interferência de áudio.
2. Posicione o microfone da webcam longe de superfícies reflexivas que possam causar ecos, como arquivos ou outros objetos metálicos.
3. Certifique-se também de manter seu microfone longe dos seus alto-falantes, se possível.
4. Mute seu microfone quando não estiver em uso.
Sim, nossas câmeras vêm com microfone embutido com o seguinte alcance de captação de voz.
1. C570 – Microfone omnidirecional duplo com alcance efetivo de 4M/13ft e alcance máximo de 8M/26ft.
2. C831 – Microfone omnidirecional duplo com alcance efetivo de 4M/13ft e alcance máximo de 8M/26ft.
3. Cube – Microfone omnidirecional duplo com alcance efetivo de 3M/10ft.
Conectividade
Se você consegue ver o nome da câmera aparecer no software de videoconferência, mas não consegue ver o vídeo da câmera, é provável que a câmera esteja ocupada por outro software (outro software de videoconferência, ferramenta de configuração da câmera, software de streaming como OBS, etc). Por favor, feche TODOS os outros softwares que possam estar ocupando a câmera para solucionar esse problema. Por exemplo, não é raro que alguém não consiga abrir a câmera no Zoom porque ela ainda está ocupada por uma reunião do MicroSoft Teams.
De acordo com as especificações da USB-IF, cada tipo de cabo USB não pode exceder um determinado comprimento, conforme mostrado abaixo. O sinal de vídeo pode diminuir se ultrapassar a especificação.
USB2.0 – Limite de comprimento do cabo 5M/16,4ft
USB3.0/3.1 Gen 1 – Limite de comprimento do cabo 2M/6,6ft
USB3.1 Gen 2 – Limite de comprimento do cabo 1M/3,3ft
- Certifique-se de que seu Mac reconhece a câmera. Vá em “Sobre este Mac” > Relatório do Sistema
- Vá para Hardware > Câmera. Quando o Mac reconhecer a câmera, você verá o nome do modelo e as informações relacionadas. Se o Mac não reconhecer a câmera, reconecte novamente.
- Vá para “Preferências do Sistema” > “Segurança e Privacidade”, siga os passos abaixo e verifique se o software está na lista. Permita que o aplicativo acesse sua câmera.
Começando
- Remova tudo da caixa, incluindo: o Cube, o cabo USB, 2 hastes, a base de madeira, o controle remoto e as baterias.
- Monte o Innex Cube com 2 ou 3 hastes.
- Pegue o cabo USB, conecte a extremidade tipo-C do cabo na câmera, certifique-se de que está bem encaixado.
- Conecte a extremidade tipo-A do cabo USB a uma porta USB 3.0 do computador, e certifique-se de que está bem encaixado.
- Coloque a câmera na mesa. Encontre a seta frontal que está impressa na parte superior da câmera, aponte essa seta para a frente da sala de reunião onde geralmente fica a tela ou projetor.
- Instale as baterias no controle remoto.
- Ligue um aplicativo de videoconferência (Zoom, Microsoft Teams, Google Meet, Cisco Webex) ou um aplicativo de câmera (Windows Camera, mac Photo Booth) para ligar e acessar o vídeo da câmera.
- O Innex Cube inicia no Modo de Foco Dedicado por IA por padrão. Pressione o botão Modo na câmera, ou os botões no controle remoto para trocar os modos de vídeo.
- Modo IA: Foco Dedicado / Auto-Framing / Modo Palco.
- No modo Manual: Conversa / Panorama 360° / 270° / 180° / 120° / 90°.
Sim. Innex Cube possui um orifício de parafuso de tripé padrão de 1/4″ que permite fixá-lo em qualquer tripé do mercado com o mesmo tamanho.
Conectividade
- Por favor, verifique se a extremidade USB A e USB C está firmemente conectada ao computador e à câmera.
- Experimente uma porta USB diferente no computador. Especificamente, o Cube requer mais de 500mA para ligar, então uma porta USB 2.0 padrão pode não fornecer energia suficiente. Por favor, tente uma porta USB 3.0.
- Experimente um computador diferente.
O Innex Cube depende do USB 3.0 para alimentação. A distância padrão de transmissão de sinal para USB 3.0 é de aproximadamente 13 pés (cerca de 4 metros). Além dessa distância, a câmera pode não receber energia suficiente e pode apresentar problemas como energia intermitente ou problemas de funcionamento.
Se sua configuração exigir um cabo mais longo, recomendamos o uso de um cabo USB 3.0 ativo. Esses cabos são projetados para melhorar tanto a transmissão de sinal quanto a entrega de energia. Um comprimento de 32 pés (10 metros) é compatível com o Innex Cube.
Se a sua câmera Innex Cube estiver apresentando esses problemas, é provável que esteja relacionado à fonte de alimentação. A Innex Cube depende do USB 3.0 para energia. O USB 3.0 tem uma distância padrão de transmissão de sinal de aproximadamente 4 metros. Além dessa distância, a câmera pode não receber energia suficiente, levando a problemas como operação intermitente ou desligamento.
Para resolver esse problema, recomendamos o uso de um cabo USB 3.0 ativo. Cabos ativos são projetados para melhorar tanto a transmissão de sinal quanto a entrega de energia. Um comprimento de 10 metros pode funcionar de forma confiável com a Innex Cube.
Recurso de IA / Software / Firmware
Sim, a tecnologia de IA do Innex Cube é baseada na detecção de figuras humanas, então seu rastreamento de IA funciona em rostos com máscaras.
Innex Cube não requer nenhum software ou aplicativo adicional para usar o recurso de IA. Cada função pode ser operada pelo controle remoto.
Somente quando você quiser atualizar o Cube (atualizar o firmware), será necessário baixar o software Innex Studio para fazer isso.
Sim, há duas maneiras de ajudar.
1. Configurar uma área desativada de IA: Zona de Ignorar, para evitar distrações desnecessárias por pessoas passando pela porta da sala de reuniões. A zona de ignorar pode ser configurada no menu de configurações com o controle remoto.
2. Depois que todos os participantes estiverem sentados, entre no menu OSD e selecione “Track Once” para fixar a posição de gravação. No entanto, se alguém sair das janelas sob “Track Once”, a IA não irá redetectar a posição deles.
Até 8 pessoas podem ser rastreadas automaticamente ao mesmo tempo. Se duas pessoas estiverem sentadas próximas uma da outra, o Innex Cube pode mesclá-las para obter um resultado melhor.
Recomendamos sentar-se pelo menos 70cm (2,3 pés) longe da câmera para resultados ótimos de costura de imagem. Além dessa distância, a linha de costura é quase imperceptível. Se você observar uma costura de imagem incorreta, por favor, verifique três coisas:
1. Certifique-se de que não está sentado muito perto da câmera.
2. Confirme que a porta USB que você está usando é uma porta 3.0 para fornecer energia adequada ao Innex Cube.
3. Garanta que você atualize o Cube para o firmware mais recente.
Sim, você pode baixar nosso software Innex Studio para atualizar o firmware do Innex Cube.
Baixe o Innex Studio e instale no seu computador. O Innex Studio possui duas versões: para Windows e para Mac. https://funtechinnovation.com/pt-br/downloads/
2. Conecte o Innex Cube ao seu computador e inicie o Innex Studio. Por favor, certifique-se de que seu computador está conectado à Internet e que o Cube não está sendo usado em outros softwares, como Zoom ou Teams.
3. Se a atualização de firmware estiver disponível, uma janela pop-up “Nova versão para firmware” aparecerá na tela. Clique em “Atualizar agora”.
4. A atualização do firmware começará. Aguarde até que o status atinja 100% para concluir a atualização do firmware.
5. Após a atualização do firmware, clique em “OK”. Desconecte e reconecte o cabo USB do Innex Cube para reiniciar o Innex Cube.
Se o PC bloquear o acesso aos dispositivos de armazenamento em massa USB, a atualização do firmware, que requer a gravação do firmware na memória interna da câmera, também será bloqueada. Por favor, desbloqueie o acesso do computador aos dispositivos de armazenamento em massa USB ou entre em contato com o administrador de TI da sua empresa para que ele seja desbloqueado.
Outro
Por favor, certifique-se de que o plano de fundo virtual não está sendo usado no momento. Se o plano de fundo virtual estiver selecionado, o menu OSD não será exibido.
Começando
1. Remova a câmera e o cabo USB incluso da caixa.
2. Conecte a extremidade tipo-C do cabo USB incluso à câmera, certifique-se de que está bem encaixada.
3. Conecte a extremidade tipo-A do cabo USB incluso ao computador, certifique-se de que está bem encaixada.
4. Monte a câmera em uma tela ou monitor usando o suporte de clipe ou suporte de tripé.
5. Ajuste a inclinação ajustando levemente o ângulo do clipe da câmera.
6. Ligue um aplicativo de videoconferência (Zoom, MS Teams, Google Meet, Cisco Webex) ou um aplicativo de câmera (Windows Camera, Mac QuickTime) para ligar e acessar o vídeo da câmera.
7. Alterne o campo de visão (FoV) da câmera (180°, 150°, 120°, 90°, 75°) tocando levemente no botão na parte superior da câmera.
8. Faça o E-Pan da cena panorâmica usando o FoV selecionado para posicionar o ângulo de disparo da câmera, pressionando longamente o botão na parte superior da câmera (aplicável em 150°, 120°, 90°, 75°).
Innex C831 realmente está produzindo imagens e vídeos em resolução 4k. Se você abrir um aplicativo de câmera como o Windows Camera no Windows 10, pode ver que a resolução máxima disponível é 3840*2160. Você pode sentir o contrário devido à seguinte razão:
1. A C831 possui uma lente de ângulo super amplo de 180 graus, o que significa que a resolução 4k cobre uma área muito maior do que a câmera média, que é de cerca de 78 graus. Comparada a uma câmera 1080P com campo de visão estreito de 78-90 graus, a C831 pode não produzir um aumento significativo de clareza devido à densidade de resolução 4k sendo diluída por uma área maior coberta. Por outro lado, a lente de ângulo amplo de 180 graus oferece vantagens como captura de multidões mais ampla ou liberdade de movimento dentro da cena.
2. A resolução do monitor de exibição é inferior a 4k. A nitidez da imagem de uma imagem 4k não é visível em uma tela 1080p.
3. Iluminação insuficiente na cena, o que pode criar ruídos na imagem e causar perda de clareza.
4. Remova impressões digitais, sujeira das lentes da câmera.
Quando o Modo de Memória estiver ativado, o C831 lembra o último campo de visão e perspectiva utilizados. Na próxima vez que a câmera for ligada, a reunião pode começar com a mesma visão de antes.
Para ativar o Modo de Memória, pressione e segure o botão na parte superior da câmera por mais de 10 segundos enquanto estiver no modo de campo de visão de 180 graus.
Um OSD (Exibição na Tela) aparecerá para notificá-lo de que o Modo de Memória foi alternado. Pressione o botão novamente para ligá-lo e desligá-lo alternadamente.
Conectividade
- Por favor, verifique se a extremidade USB A e USB C está firmemente conectada ao computador e à câmera.
- Experimente uma porta USB diferente no computador. Especificamente, o C831 requer mais de 500mA para ligar, então uma porta USB 2.0 padrão pode não fornecer energia suficiente. Por favor, tente uma porta USB 3.0.
- Experimente um computador diferente.
O Innex C831 depende do USB 3.0 para alimentação. A distância padrão de transmissão de sinal para USB 3.0 é de aproximadamente 13 pés (cerca de 4 metros). Além dessa distância, a câmera pode não receber energia suficiente e pode apresentar problemas como energia intermitente ou problemas de funcionamento.
Se sua configuração exigir um cabo mais longo, recomendamos o uso de um cabo USB 3.0 ativo. Esses cabos são projetados para melhorar tanto a transmissão de sinal quanto a entrega de energia. Um comprimento de 32 pés (10 metros) é compatível com o Innex C831.
Se sua câmera estiver enfrentando esses problemas, é provável que esteja relacionado à fonte de alimentação. A câmera Innex C831 depende do USB 3.0 para energia. O USB 3.0 tem uma distância padrão de transmissão de sinal de aproximadamente 4 metros. Além dessa distância, a câmera pode não receber energia suficiente, levando a problemas como operação intermitente ou desligamento.
Para resolver esse problema, recomendamos o uso de um cabo USB 3.0 ativo. Cabos ativos são projetados para melhorar tanto a transmissão de sinal quanto a entrega de energia. Um comprimento de 10 metros pode funcionar de forma confiável com a Innex C831.
Recurso de IA / Software / Firmware
Sim, a detecção e rastreamento facial funcionam em rostos com máscaras.
Sim, a Innex Studio é necessária para liberar todas as capacidades de IA do C831. Pode ser baixada em http://funtechinnovation.com/pt-br/downloads/
Innex Studio é um software que funciona especificamente com o C831. Possui recursos avançados de IA, como rastreamento facial simultâneo (até 8 pessoas), auto-cadragem e modo estúdio de quadro branco. O software também realiza atualização de firmware para o C831. Innex Studio está disponível para Windows e Mac – pode ser baixado em http://funtechinnovation.com/pt-br/downloads/
Por favor, mantenha o software Innex Studio ligado durante a chamada de vídeo. Nas configurações da câmera, selecione “Studio Camera” como sua câmera, em vez de selecionar “Innex C831 Camera”.
Selecione o modo de vídeo que deseja no Innex Studio, a pré-visualização que você vê no Innex Studio será compartilhada no software de videoconferência.
Para mais informações, assista ao nosso vídeo no YouTube aqui.
Esta situação deve acontecer apenas em computadores com Windows. Navegue até “Configurações” -> “Bluetooth e dispositivos”, depois encontre “Reprodução automática”, ou simplesmente digite “Reprodução automática” na barra de pesquisa. Desative “Usar Reprodução automática para todos os mídias e dispositivos”, ou selecione “Não fazer nada” no menu suspenso de “Unidade removível”.
Se o PC bloquear o acesso aos dispositivos de armazenamento em massa USB, a atualização do firmware, que requer a gravação do firmware na memória interna da câmera, também será bloqueada. Por favor, desbloqueie o acesso do computador aos dispositivos de armazenamento em massa USB ou entre em contato com o administrador de TI da sua empresa para que ele seja desbloqueado.
Começando
1. Remova a câmera e o cabo USB incluso da caixa.
2. Conecte a extremidade tipo-C do cabo USB incluso à câmera, certifique-se de que está bem encaixada.
3. Conecte a extremidade tipo-A do cabo USB incluso ao computador, certifique-se de que está bem encaixada.
4. Monte a câmera em uma tela ou monitor usando o suporte de clipe ou suporte de tripé.
5. Ajuste a posição de disparo da câmera ajustando o suporte giratório.
6. Ligue um aplicativo de videoconferência (Zoom, MicroSoft Teams, Google Meet, Cisco Webex, etc) ou um aplicativo de câmera (Windows Camera, Mac QuickTime) para ligar e acessar o vídeo da câmera.
Conectividade
- Por favor, verifique se a extremidade USB A e USB C está firmemente conectada ao computador e à câmera.
- Experimente uma porta USB diferente no computador.
- Experimente um computador diferente.
O Innex C570 depende do USB 3.0 para alimentação. A distância padrão de transmissão de sinal para USB 3.0 é de aproximadamente 4 metros (cerca de 13 pés). Além dessa distância, a câmera pode não receber energia suficiente e pode apresentar problemas como energia intermitente ou problemas de funcionamento.
Se sua configuração exigir um cabo mais longo, recomendamos o uso de um cabo USB 3.0 ativo. Esses cabos são projetados para melhorar tanto a transmissão de sinal quanto a entrega de energia. Um comprimento de 10 metros (32 pés) é compatível com o Innex C570.
Se sua configuração exigir um cabo mais longo, recomendamos o uso de um cabo USB 3.0 ativo. Esses cabos são projetados para melhorar tanto a transmissão de sinal quanto a entrega de energia. Um comprimento de 10 metros é compatível com a Innex C570.
Recurso de IA / Software / Firmware
Se sua câmera Innex C570 estiver apresentando esses problemas, é provável que esteja relacionado à fonte de alimentação. A Innex C570 depende do USB 3.0 para energia. O USB 3.0 tem uma distância padrão de transmissão de sinal de aproximadamente 4 metros. Além dessa distância, a câmera pode não receber energia suficiente, levando a problemas como operação intermitente ou desligamento. Se sua configuração exigir um cabo mais longo, recomendamos o uso de um cabo USB 3.0 ativo. Esses cabos são projetados para melhorar tanto a transmissão de sinal quanto a entrega de energia. Um comprimento de 10 metros é compatível com a Innex C570.
Você pode desativar ou ativar o auto-enquadramento usando o controle remoto ou o botão no C570. Quando estiver no modo AI, pressione o botão “AI/M” no controle remoto ou o botão na câmera.
Se desejar desligar permanentemente o modo AI ao ligar a câmera, use o controle remoto, vá para “configurações” -> “Modo” -> “Autoenquadramento” e selecione “Manual”.
Sim. Se você não quiser que a câmera ajuste automaticamente o enquadramento para dentro e para fora, pode desativar o autoenquadramento. Ainda assim, o ângulo de visão de 120° é muito amplo, você pode ajustar manualmente o zoom digital com o controle remoto ou o botão na câmera. Selecione sua região de interesse com as teclas de seta no controle remoto.
A proporção de zoom de enquadramento automático depende da resolução de saída. A proporção de zoom é 3X se a resolução for igual ou inferior a 720p, ou 2X se a resolução for igual ou superior a 1080p. A maioria dos softwares de videoconferência solicitará que a câmera envie vídeo com resolução de 720p ou inferior, portanto, é provável que a proporção de zoom seja 3X durante a videoconferência.
Antes de realizar uma atualização de firmware, verifique o firmware atualmente instalado na sua câmera.
Para verificar a versão atual do firmware:
1. Abra Configurações usando o controle remoto.
2. Vá para Sistema no menu lateral.
3. Verifique a Versão do FW.: Se mostrar V672, você já possui a versão mais recente e não é necessária nenhuma atualização.
Para atualizar o firmware, siga estes passos:
1. Baixe o firmware mais recente desta linha.
2. Descompacte o arquivo baixado.
3. Conecte o C570 ao seu PC.
4. Clique duas vezes em USBDownloadToolV2.4.
5. Na janela pop-up, certifique-se de que Innex C570 VID_3429&PID_0004 está selecionado.
6. Clique em Atualizar Firmware para iniciar a atualização.
7. Aguarde até que a atualização seja concluída e uma mensagem de confirmação apareça.
8. Clique em OK.
9. Volte para Configurações e confirme que a Versão do FW mostra a versão mais recente.
Se o sistema operacional não for Windows, o C570 mantém a configuração de cintilação. No entanto, no Windows, o aplicativo de Câmera padrão pode substituir as configurações da câmera.
Por exemplo, mesmo que você configure a Frequência de Linha de Energia do C570 para 50Hz, se o aplicativo de Câmera do Windows estiver definido para 60Hz, a configuração retornará para 60Hz toda vez que a câmera for reiniciada, mesmo ao usar a câmera com outros aplicativos.
Para manter a Frequência de Linha de Energia correta, atualize a configuração diretamente no aplicativo de Câmera do Windows.
Se você estiver usando o aplicativo de Câmera padrão do Windows, ele substitui as configurações da câmera e inicia com a visão padrão sem ePTZ. Você pode pressionar longamente o botão “OK” no controle remoto para pular para o Preset. Para outros aplicativos e sistemas operacionais, a câmera deve iniciar com a visão do Preset.
Outros
Por favor, certifique-se de que o plano de fundo virtual não está sendo usado no momento. Se o plano de fundo virtual estiver selecionado, o menu OSD não será exibido.
Yes, the facial detection and tracking works on faces with masks.
Yes, Innex Studio is required to unleash all the AI capabilities from C830. It can be downloaded at funtechinnovation.com/downloads/
Innex Studio is a software that works specifically with C830. It has sophisticated AI features such as simultaneous facial tracking (up to 8 people), auto-framing, and whiteboard studio mode. The software also performs firmware update for C830. Innex Studio is available for both Windows and Mac – it can be downloaded at funtechinnovation.com/downloads/
Please keep the Innex Studio software ON during the video call. In the camera setting, select “Studio Camera” as your camera, instead of selecting “Innex C830 Camera”.
Select the video mode you want in Innex Studio, the preview you see in Innex Studio will be shared in the video conference software.
For more information, check our Youtube video here.
If your software version is 1.3515.1 or older and you’re using Mac OS 14.1 or later, the Studio Camera may not appear in the camera list. It is required to update the Innex Studio first.
If your Mac is connected to internet and launch Innex Studio, the message “New Version For Innex Studio” pops up. Press “Update now”, follow the instruction and complete the software update.
You may also download the latest version Innex Studio from the link below and manually update it.
https://drive.google.com/drive/folders/1r7kUWcbT6G7Bhi94UZ1eXsRvgOL5udcN?usp=sharing
After update is completed, the dialog appears saying “System Extension Blocked”.
Press “Open System Settings” and Allow “System software from application “Innex Studio” was blocked for loading.
After Allowing, go back to Innex Studio and the message “System restart required….” appears. Press OK and restart the Innex Studio.
If you do not press “OK” when the message is displayed, you can change the setting manually later. Go to “Settings” on macOS, select “General” > “Login Items & Extensions,” scroll down, click the “!” next to “Camera Extensions” under “Extensions,” and turn on “Innex Studio.”
After completing those processes, Studio Camera should appear in the camera list. If it still does not appear, please restart the Mac.
Please follow the steps below to run the software automatically at startup in Windows.
- Select the Start button and scroll to find the app.
- Right-click the app, select More, and then select Open file location. This opens the location where the shortcut to the app is saved.
- With the file location open, press the Windows logo key+ R, type shell:startup, then select OK. This opens the Startup
- Copy and paste the shortcut to the app from the file location to the Startup folder.
- Go to Windows settings > Apps > Startup.
- Select the toggle to set it to On.
- Restart the PC and make sure the app runs automatically.
Câmera de Documento / Scanner
Getting Started
1. Place the scanning pad on your desk near your computer.
2. Place the Innex DS200 in front of the scanning pad, ensuring the camera faces the area where your books or documents will be placed.
3. Use the provided USB cable to connect the Innex DS200 to your PC. Plug one end to the USB port of the Innex DS200 and the other to an available USB port of your computer.
4. Download and install the InnexScan to your computer.
5. Launch the InnexScan software.
6. If the device is not detected correctly, please refer to the “Can’t find the Innex DS200 on my computer.”
Connectivity
If your Innex DS200 is not being recognized, try the following steps:
1. Check system compatibility. Ensure your device and operating system support the Innex DS200. Supported OS:
．Microsoft Windows 10, 11
．MacOS 11 or later”
2. Try a different USB port on the computer.
3. If the power supply from the USB port is not sufficient, plug the included power adapter into the DC-in port on the Innex DS200 and connect it to a power outlet.
4. Ensure that in the Privacy & Security settings, the device allows the app to access the camera and microphone.
5. Ensure that anti-virus software is not blocking InnexScan. You may go to manage app settings of the anti-virus software to allow InnexScan to run on your computer. Below are the examples.
Avast: https://support.avast.com/en-ph/article/Use-Antivirus-blocked-allowed-apps
Kaspersky: https://support.kaspersky.com/KART/3.0/en-US/130083.htm
6. Ensure that no other app, aside from the one you want to use to capture images from the camera, is occupying the camera. Please turn off all other software that could be using the camera to troubleshoot this issue. For example, it’s not uncommon to have trouble opening the camera in Zoom if it is still being used by InnexScan.
If you are using video conferencing software and cannot get an image from the camera, please ensure that the camera is not muted. Normally, the video icon is located in the bottom left corner, and if it is muted, the icon will be crossed out with a red line. Tap the icon to unmuted the camera.
7. If multiple cameras are connected to your device and the image from another camera is displayed in the app, please take the following actions:
In InnexScan
・Click the Device setting in the lower left corner, then select DS200.
For Video Conferencing software
・Click the “^” icon next to the Video icon (Normally the icon is at the left bottom corner.) and show the list of the cameras.
・Choose DS200
8. If the above steps do not resolve the issue, try the following:
．Connect the Innex DS200 before launching the software.
．Use another equivalent cable to connect the Innex DS200 to your device and check if it can be recognized.
．Try a different computer and ensure Innex DS200 can be detected by the device.
．Contact support for further assistance.
Setup & Installation
If your document is not being detected/cropped by the Innex DS200, try the following steps:
1. Ensure the Cropping option is proprely selected according to your setup. If “No cropping” or “Self-defined” is selected, the software will not crop documents automatically.
2. If the edge of your content is black or dark and placed on the scanning pad, the system may have difficulty detecting it. In this case, try removing the scanning pad and selecting “Crop w/o scanning pad” option in the software.
3. Restart the InnexScan. If the document is correctly positioned and the cropping option is properly selected, but still not detected or cropped properly, try restarting the InnexScan. This may resolve temporary glitches or detection errors.
1. Plug the hand button/foot pedal to a USB port on your device, or connect it to the Innex DS200.
2. Press the hand button/foot pedal to initiate a scan.
Image quality
If your scanned documents appear noisy, this is typically due to image processing settings not being optimized for the type of document you are scanning.
When scanning black and white documents, select B&W in the Image Settings.
Shadows can reduce the clarity and quality of your scanned documents. To minimize or eliminate shadows, follow these tips:
1. Ensure proper document positioning:
．Flatten the document, make sure the document lies completely flat on the scanning pad to avoid shadows caused by curves or creases.
．Position the document within the scanning area guidelines.
2. Optimize lighting conditions:
．Use adequate lighting: Ensure the scanner is in a well-lit environment and avoid overhead lights casting shadows onto the document.
．Avoid hand shadows: Keep your hands clear of the scanning area when starting the scan.
Software
1. Ensure the “Multiple page” option is selected in the Document mode.
2. Scan each page and a new thumbnail will appear in the preview panel after each scan.
3. Click “Export” once all pages are scanned. The file will be saved in the output folder panel.
The Book Mode in the InnexScan allows you to easily capture both the front and back cover of a book. Follow these steps:
1. Ensure Book Mode is enabled in the InnexScan.
2. Scan the front cover
．In the preview thumbnails panel, click front cover to select it.
．Place the front cover of the book and click Scan.
．The front cover will be captured and displayed in the preview.
3. Scan the back cover
．In the preview thumbnails panel, click back cover to select it.
．Place the back cover and click Scan.
．The back cover will be captured and addec to the preview.
4. Export the complete file
Once both covers and the inner pages are scanned, click Export to save the full document. The file will include the front and back covers along with the scanned content.
Note: While the front cover or back cover is selected, certain toolbar settings may be temporarily disabled.
To display the second camera’s image in your scan:
Go to Settings > Sub-Camera Settings, ensure “Merge” is selected, and choose the desired position for the second camera’s image.
Windows:
Make sure Document mode is selected and set the scan option to “Single Page”.
Mac:
Supported in ID Document and Video modes. For ID Document mode, set Cropping to “Automatic”.
To scan barcodes and generate an Excel file that contains the scanned data along with corresponding JPG images, follow these steps:
1. Launch the InnexScan and go to the Barcode tab.
2. Select Excel + JPG for the Output Format, and configure other settings based on your preferences.
3. Click the Scan button, the software will process each barcode according to the settings you’ve configured.
4. After scanning:
．Each barcode will be saved as an individual JPG image in the Output Folder.
．An Excel file will be generated, listing the scanned barcode values with clickable links to their corresponding images.
Preparing for finger removal
1. Ensure the Finger Hiding option is selected in the InnexScan.
2. Place an opened book face up on the black scan mat.
3. The center of the book must be aligned with the vertical orange line on the screen.
4. Position your fingers in the middle of the edges of the opened book to hold the pages down securely.
5. Ensure to maintain a minimum distance of 10 mm between your fingers and any text or images.
Note: If the fingers are too close to text or images, the software may not detect and remove them accurately.
Guidelines for finger positioning
．Keep your finger straight and centered along the edge of the open book.
．Avoid placing fingers near the top or bottom of the page.
．If using more than one finger, keep them close together at the center edge. Do not spread your fingers apart, as the may affect detection accuracy.
Known limitations
1. Maintain black edges around the book. Ensure visible black areas surround the book in the scan. This helps the software distinguish the book’s edges from your fingers.
2. Keep top and bottom edges symmetrical. Keep the book’s top and bottom edges level and symmetrical to improve finger detection accuracy.
3. Ensure adequate margins. Place fingers in blank margins, at least 10 mm from any text or images. Overlapping content may prevent proper removal.
4. Avoid pages with colored drawings or illustrations. The Finger Hiding feature may have difficulty detecting fingers on pages with colored drawings or complex illustrations. For optimal performance, use this feature primarily with text-heavy or black-and-white pages.
If you don’t see the Book Mode option in the InnexScan interface, try the following steps:
1. Check external shutter button connection. Book Mode is enabled only when the software detects the external hand button or foot pedal is connected.
2. Restart the Software. If the Book Mode still does not appear, relaunch the InnexScan to refresh the interface.
Supported formats are as below:
．Image Files: BMP, JPG, PNG, TIFF
．PDF Files: PDF (Image), PDF (Searchable), PDF (Text)
．Document Files: Text, Word, Excel, EPUB
．Audio Files (Text-to-Speech): MP3, WAV
*Available on Windows version only.
．Video Files: AVI (Windows); MP4, QuickTimeMovie (MacOS)
Note: Available export formats may vary depending on the selected scan mode.
1. Click the Device setting in the lower left corner of the software.
2. Select the device you want to use from the list.
Note: InnexScan is designed specifically for use with the Innex DS200. It may not function properly with third-party devices or unsupported hardware.
The Innex DS200 is equipped with a Class 2 laser guide to assist with precise document positioning. For your safety, please refrain from looking into the direct or reflected beam as it can cause eye injury.
If you plan to export your scanned document to a text-based format such as PDF (Text), PDF (Searchable), or Word, make sure to select the language that matches the content before scanning.
Connectivity
Please check the following in sequence.
・Ensure that the device/OS supports the camera. The supported operating systems are listed below.
<DC500>
Window 11, 10
macOS 10.10 or above
Chrome OS
<Ideao VisualCam>
Windows 11/10
macOS 10.15 or above
<IdeaoCam (Chrome Extension)>
Windows, macOS, Chrome OS
・Ensure that you use the stock cable or an equivalent cable. Using a longer or uncertified cable may result in the DC500 not being recognized by your device.
・Ensure that the camera is not connected to your device via a USB hub with other devices, as this may lead to insufficient power supply and the DC500 not being recognized by your device. Try unplugging other devices or directly connecting the DC500 to your device to see if it is recognized.
・Connect the DC500 to a different USB port to see if it is recognized.
・Sometimes, a broken cable can cause this issue. If you have equivalent cables, try connecting using these cables to see if the device recognizes the DC500.
・If the DC500 is still not recognized by your device after trying several cables, please connect it to another device (If you have any) to see if it is recognized.
・Open Device Manager in Windows or System Report on Mac to check if the DC500 is recognized by the device as a camera. For devices running Chrome OS, open the settings, select ‘Device’ or ‘Bluetooth,’ and check if the DC500 appears in the list. If trying all above already and your device does not recognize the DC500, please contact our support.
If the device recognizes the camera, but can not get the image, please see “My device recognizes the camera, but can not get the image from DC500 in some software.”
Please check the following in sequence.
・Ensure that in the Privacy & Security settings, the device allows the app to access the camera and microphone.
・Ensure that anti-virus software is not blocking Ideao VisualCam. You may go to manage app settings of the anti-virus software to allow Ideao VisualCam to run on your computer. Below are the examples.
Avast: https://support.avast.com/en-ph/article/Use-Antivirus-blocked-allowed-apps
Kaspersky: https://support.kaspersky.com/KART/3.0/en-US/130083.htm
Ensure that no other app, aside from the one you want to use to capture images from the camera, is occupying the camera. Please turn off all other software that could be using the camera to troubleshoot this issue. For example, it’s not uncommon to have trouble opening the camera in Zoom if it is still being used by Ideao VisualCam.
If you are using video conferencing software and cannot get an image from the camera, please ensure that the camera is not muted. Normally, the video icon is located in the bottom left corner, and if it is muted, the icon will be crossed out with a red line. Tap the icon to unmuted the camera.
If multiple cameras are connected to your device and the image from another camera is displayed in the app, please take the following actions:
For Ideao VisualCam
・Click the menu icon in the top left corner of the screen (the circular icon with three horizontal lines).
・Click “Device” from the menu
・Choose Innex DC500
For Video Conferencing software
・Click the “^” icon next to the Video icon (Normally the icon is at the left bottom corner.) and show the list of the cameras.
・Choose Innex DC500
Please check below in sequence.
・Go to the ‘Privacy and Security’ settings, then click ‘Microphone’ and ensure the app is allowed to access microphones.
・If you are using in the video conferencing software, a lot of cases, the video source and audio source are separated. Therefore, even the video is switched to Innex DC500, it does not mean DC500 is also selected as a microphone. Click the “^” icon next to “Audio” icon and choose Innex DC500 as a microphone.
Please check the sound input settings in Windows or the microphone settings in the video conferencing software to ensure that the microphone volume is not set to zero or significantly low
・Open Device Manager in Windows or System Report on Mac to check if the DC500 is recognized by the device as a USB audio device. For devices running Chrome OS, open the settings, select ‘Device’ or ‘Bluetooth,’ and check if the DC500 appears in the list. If trying all above already and your device does not recognize the DC500, please contact our support.
For using with iPad, please be aware of the points below.
1. Not all iPads support external cameras. Only those with a USB Type-C port are compatible.
2. The iPadOS version must be 17 or later.
3. Not all apps currently support external cameras.
4. The user experience may differ when using the camera with an iPad compared to a PC or Mac.
5. The resolution and frame rate may vary depending on the iPad and the app.
6. Some apps may not have a function to switch cameras. When a camera is connected, the image source may automatically switch to the external camera. You may need to physically disconnect the camera to switch back to the built-in camera.
7. For video conferencing apps that do not support external camera input, you may need to use third-party apps to display the camera image and then share your screen in the video conferencing app.
Image quality
Please check following in sequence:
・Ensure the plastic cover is removed from the lens.
・Ensure that the distance between the camera lens and the object is at least 10 cm (3.9 inches). Otherwise, the image will not be properly focused.
・Press the ‘AF’ button on the top to manually trigger autofocus to see if the image gets properly focused. (Watch tutorial)
The brightness of the image is affected by the background color. For example, if the background is dark and the object you’re capturing is bright, the camera tends to adjust the white balance based on the dominant background color. As a result, the image may appear brighter. In Ideao VisualCam, you can click the ‘Backlight’ icon to adjust the white balance using the slider. For the software that does not have a white balance adjustment function, ensure that the contrast between the background and the object is not too extreme.
Please check following in sequence:
・The proprietary software Ideao VisualCam supports 4K resolution. However, in some software, especially video conferencing software, the maximum resolution may not reach 4K. Please check the maximum resolution supported by the software you are using.
・The default resolution in some software may not be as high as 4K. Please ensure that the resolution is not set to a low value in the software.
・Using digital zoom results in a rough image, as it crops a portion of the original image and enlarges it digitally. Rather than using digital zoom, we recommend placing the camera physically closer to the object, ensuring the image remains clear without sacrificing resolution. (Please ensure the distance between the camera lens and the object is at least 10cm/3.9inch for the object to remain in focus)
Please check following in sequence:
・Please ensure that the camera is not placed near devices generating a strong magnetic field.
・Ensure that the power frequency matches the standard in your region. To check or change the current power frequency, launch Ideao VisualCam and navigate to the ‘Device’ section.
・Fully extend the arm of the DC400/500.
・Ensure the camera lens is positioned directly above the center of the paper and is placed horizontally.
・Press the menu button located on the left side of the screen (the icon with three horizontal lines).
・Select “Resolution” and set it to 3840 x 2880.
・If the entire A3 paper is not being captured, adjust the camera’s position accordingly.
Auto focus
When the autofocus switch is off (AFS), focus adjustment will only occur when you press the focus button. This mode is suitable for tasks such as capturing documents or still objects. When the autofocus switch is on (AF), focus adjustment will occur every time the distance between the camera lens and the object changes. This mode is suitable for tasks such as capturing hand movements.
・Ensure that the distance between the camera lens and the object is at least 10 cm (3.9 inches). Otherwise, the image will not be properly focused.
・Press the ‘AF’ button on the top to manually trigger autofocus to see if the image gets properly focused. (Watch tutorial)
Displaying the Camera Image in a Video Conference
Most video conferencing software, such as Google Meet, Zoom, Microsoft Teams, and Webex, mirrors your camera feed by default. However, this does not affect the receiver’s view; anyone watching your video sees the non-mirrored version.
If you still want to view an unmirrored image on your side, please follow the steps below.
Common solution for all the video conferencing software
1. Launch Ideao VisualCam, display the image from Innex DC500 camera.
2. During your video call, do not select DC500
3. Select “Share screen”/”Present Now” (it varies depending on the software you use) , and share your Ideao VisualCam screen.
Google Meet: (Watch Tutorial)
1.There’re several Google Chrome extension to mirror your video. We recommend you to download “VideoMirror”.
2.Start a Google Meet call and select your Innex DC500 camera, and then hit the extension icon. The videos will be mirrored.
* Please note VideoMirror is a 3rd party app, FTI does not provide customer support towards this app.
Zoom: (Watch tutorial) or other video conferencing software
1.Go to “Video Settings” in Zoom
2.Un-tick the box “Mirror my video”
There are several ways to display images from multiple cameras in video conferencing software as below.
Webcam + Share screen:
1. Select the webcam for showing your face in the video conferencing software.
2. Launch Ideao VisualCam and display the image from DC500 there.
3. Click “Share” in the video conferencing software
4. Select ‘Ideao VisualCam’ as the source and click ‘Share’ to start sharing.
Ideao VisualCam split screen mode
1. Do not turn on camera in Video Conferencing software
2. Launch Ideao VisualCam and display the image from DC500 there
3. Click “Split Screen” at the left top corner of the screen.
4. Click any part of the right side of the screen to show the “Menu” icon.
5. Click the menu icon and click “Switch to camera”
6. Click “Device” and select the camera you want to display the image from.
Ideao VisualCam PIP mode
1. Do not turn on camera in Video Conferencing software
2. Launch Ideao VisualCam and display the image from DC500 there
3. Click PIP icon in the tool bar on the left side to display the image from the camera.
Embed the live image from DC500 in a PowerPoint presentation
1. While creating the presentation contents, select “Cameo” from “Insert tab”.
2. Choose the camera style, click “Preview,” and select the DC500 as the camera source.
3. Start the presentation, and the live view from the DC500 will appear while also displaying your face in the video conferencing software.
Others
Please use a screwdriver to tighten the hinge by turning the screw clockwise.
Manage app settings to allow Ideao VisualCam to run on your computer.
Avast: https://support.avast.com/en-ph/article/Use-Antivirus-blocked-allowed-apps
Kaspersky: https://support.kaspersky.com/KART/3.0/en-US/130083.htm
Please follow the steps below to run the software automatically at startup in Windows.
- Select the Start button and scroll to find the app.
- Right-click the app, select More, and then select Open file location. This opens the location where the shortcut to the app is saved.
- With the file location open, press the Windows logo key+ R, type shell:startup, then select OK. This opens the Startup
- Copy and paste the shortcut to the app from the file location to the Startup
- Go to Windows settings > Apps > Startup.
- Select the toggle to set it to On.
- Restart the PC and make sure the app runs automatically.
To use IdeaoCam and share the image from Ideao DC400 in a video call:
- Connect Ideao DC400 to your computer.
- Open IdeaoCam.
- In the video call, click “Share desktop” or “Present” your desktop, and show the IdeaoCam browser tab. The term may vary depending on the software you use, such as Zoom, Google Meet, or Webex).
Conferência Sem Fios
Getting Started
- Connect the RX100 receiver to the display using the power cable and HDMI cable. If the display does not have a Type-C port to support power more than 5V/2A, use the included switch cable to convert it into two USB-A connectors. One of the USB-A connectors should be USB3.0, which can supply power for the receiver. Alternatively, you can connect the Type-C cable to a power adapter (not included in the package).
- To connect a USB webcam, plug the camera’s USB cable into the USB-A port on the receiver.
- Mount the receiver RX100 on the display using the built-in mounting clip. Ensure that the receiver is positioned towards the front side for optimal wireless signal transmission. The optimal wireless transmission range is within 5 meters.
- Switch the display output source to the connected HDMI port.
- Connect the speakerphone ST100 to a full-featured Type-C port on your laptop. Wait until the screencasting button light turns green, then press the button to start casting your screen. Press the button again to pause screencasting. * In the case where the laptop’s type C port does not meet the full feature requirement, use the USB-C to HDMI & USB-A Adapter instead.
- To use the speakerphone ST100 and access the camera wirelessly, in your video conference software, select “Connect” as your microphone, speaker, and camera.
Not all laptops’ Type C port supports display signal. Furthermore, there could be compatibility issue among different manufacturers and models, resulting in such failure. A Type C to A and HDMI converter is included for user as an alternative instead. 
Connectivity
If your display lacks a USB-C port with more than 5V/2A output, you can connect the USB-C cable to a charger adapter (USB charger block) as an alternative.
Please make sure to use an adapter with specification of 5V/2A or higher (Normally, USB C port will be on the charger block instead of USB A) to ensure adequate power supply to the receiver RX100. Otherwise the receiver RX100 may not function correctly. 
The Connect speaker (ST100) volume button only works on adjusting the system volume in Windows (currently not working with MAC), it does not change the speaker volume in some video conference softwares. Please use the video conference volume control in the software application to adjust volume.
Sometimes when Innex Connect is connected to your device, the volume settings may not synchronize correctly. This can cause the output sound to be lower than expected.
If this happens, try pressing the Volume Down button once or twice. In some cases, the sound may become louder after doing so.
Tela Interactiva
Getting started
- Plug the power supply into the power outlet fully and plug the power connector into the side of Ideao Hub. Ensure the power is in the range of 100V to 240V with frequency at 50Hz/60Hz ± 5%.
- For connecting with USB Type C cable, USB Type-C port with video, audio touch and power (Alternate mode with DisplayPort 1.2, Power Delivery up to 65 W)
- For connecting with other cables such as HDMI, D-sub and DVI, in order to use touch control or USB Hub function, it also required to connect USB Type-B on the Ideao Hub to a USB-A port on the PC or laptop using the USB cable.
Swipe down from the top right edge with two fingers to open OSD menu. From the OSD, you can configure such as color, brightness, aspect ratio, etc.
Yes, Ideao Hub supports VESA mount (100 x 100). It can be mounted on wall mount, monitor arm, or monitor stand that supports VESA 100×100.
Touch & Write
If you’ve downloaded files from the internet, they might contain viruses, causing the document to be in Protected View. In this mode, you can only view the content, and editing or annotating is disabled. The warning message will appear below the toolbar of the software.
To enable annotation, click “Enable Editing” to exit Protected View. Once the document is no longer in Protected View, you can use the Ideao Pen to annotate as needed.
- Make sure that the pen you are using support Microsoft Pen Protocol (MPP)
- Make sure the pen is fully charged.
Connectivity
- Make sure that cables are connected to PC and Ideao Hub tightly.
- Make sure that correct signal source is selected. Swipe down from the top right edge with two fingers to open OSD menu. From the OSD, you may switch to the correct source.
- Try a different cable and see if the screen can be projected on Ideao Hub.
- Make sure that in your computer settings, sound output is set as Ideao Hub.
- Make sure Ideao Hub is not muted. Swipe down from the top right edge with two fingers to open OSD menu. On the OSD, check the current sound volume and turn it on.
- If you are connecting Ideao Hub to the computer with DVI or VGA (D-Sub), it is necessary to connect with an audio cable to output the sound from Ideao Hub speaker. (If you are connecting with USB type-C or HDMI cable, an extra audio cable is not required.)
If connecting to PC with other than USB Type C cable, such as with HDMI or VGA D-sub cable, in order to enable touch control, it is necessary to also connect with USB Type A-B cable. USB-B for touch at the Hub end, and USB-A at your computer end.
Touch back may vary depending on model.
For iPhone or those devices that doesn’t support touch control with external devices, are unable to do so.
Yes. For switching signal sources, swipe down from the top right edge with two fingers to open OSD menu. From the OSD, you can select the signal source.
At Display Settings, set the Ideao Hub as your main display.
If you don’t want to set the Hub your as main display, please follow the steps below.
1. Click the Start Menu, Type [Control Panel] and click [Control Panel]
2. Within the Control Panel, select [Hardware and Sound]
3. Within Hardware and Sound, select [Tablet PC Settings]
4. Click [Setup] and select [Touch Input]
5. The message below appears on each display one by one. If it appers on Ideao Hub, touch the screen. If it appears on other screens, press [Enter]
6. The setup closes automatically after the process is completed.
7. Restart the computer and verify if the touchworks correctly
First, try reconnecting all the cables and power cycle the Ideao Hub by turning it off and then on again. If the issue persists, directly unplug the power cable from the Ideao Hub while the screen is powered on, and then replug the power cable.
Other
After rotating Ideao Hub, you need to manually change your PC screen orientation to portrait/landscape.
For example, in Windows 10/11:
1. Right click on the desktop and select Display settings.
2. Choose Ideao Hub
3. Select Portrait/Landscape from the Display orientation menu and Click Apply (or OK)
4. Click Keep Changes when prompted.
Reactiv SUITE
Getting Started
You can download Reactiv SUITE Free Trial here and start using the complete product for 30 days.
After installation, click the FREE TRIAL button and a valid license key will be emailed to you. Activate the software by entering the license key and change the way that you present information to your team!
Our core belief is that hardware should never hold back the user experience. Our users expect seamless performance and fluid user interface, regardless of the complexity of the workflow. Take a look at the rBoard certified partners that will give you the best value in hardware.
For the best experience we require:
- Windows 10
- Intel i7
- 16GB RAM
- Strong GPU
- High-Performance touch screen with stylus and writing capability
Reactiv SUITE allows you to open, work and present with many file natively- Word, PowerPoint, Excel, PDF, JPEG, GIF, MPEG4, and so on.
- All pictures* (JPG, BMP, PNG, JIFF, etc.)
- All movies (MP4, AVI, MPEG, etc.)
- Microsoft Office files** (DOCX, PPTX, XLSX)
- Weblinks
*Required codecs must be installed.
**Microsoft Office must be installed.
Reactiv STAGE | Re-Imagining Presentations
Elevate your presentations and become a storyteller. Imagine a ‘Digital Table’ on which you can present any combination of content – like pictures, decks, documents, videos, websites – in order to weave your story.
Content can be displayed, organized, manipulated and annotated easily and independently of its file format.
Dramatically improves the speed and the accuracy of capturing audience feedback and meeting results.
Whether you are giving a lecture, training a team, pitching a product to your clients, Reactiv STAGE will get your message through.
- Focus Attention
- Present
- Markup & Archive
- Discuss
- Easily Compare
Reactiv SCRIBBLE | Re-imagining Ideation
Convert your passive audiences into active participants and contributors who can ideate on an infinite canvas. Imagine a ‘Digital Wall’ on which all participants can have their voice, ideas and opinions captured.
Content can be ‘pinned’ where pages can be ripped out, arranged and inked upon.
At the end of the meeting, organize and paginate your work and share effortlessly with everyone.
Simplifies complex ideas, visually communicates concepts and intent, and allows teams to capture decisions and reduce mistakes.
Whether you are teaching a class, creating a marketing campaign or involved in a detailed engineering design session, Reactiv SCRIBBLE will allow your ideas to be presented.
- Brainstorm, Sketch and Draw
- Create Layout
- Manage Projects
- Infinity Canvas
- Export & Share Layouts
Reactiv HUDDLE | Re-imagining Collaboration
Allow your employees, partners and customers to simultaneously collaborate and participate as if they were sitting across the table in a ‘Digital Room’ – regardless of their location.
Not only share video and audio, but every participant can seamlessly interact – share files, ink and manipulate content.
Dramatically increases engagement as everyone can be a presenter – leveraging the capabilities and the benefits of Reactiv STAGE and Reactiv SCRIBBLE.
- Integrated video conferencing
- Full bi-directional user interaction
- Transfer files and data seamlessly – no need for attachments
- Anyone can present
Reactiv SUITE is revolutionizing the way professionals express their ideas, while allowing passive audiences to become active participants and interact as a team. This transforms everyday meetings resulting in greater engagement and productivity.
Reactiv STAGE | Re-Imagining Presentations
Elevate your presentations and become a storyteller. Imagine a ‘Digital Table’ on which you can present any combination of content – like pictures, decks, documents, videos, websites – in order to weave your story.
Content can be displayed, organized, manipulated and annotated easily and independently of its file format.
Dramatically improves the speed and the accuracy of capturing audience feedback and meeting results.
Whether you are giving a lecture, training a team, pitching a product to your clients, Reactiv STAGE will get your message through.
- Focus Attention
- Present
- Markup & Archive
- Discuss
- Easily Compare
Reactiv SCRIBBLE | Re-imagining Ideation
Convert your passive audiences into active participants and contributors who can ideate on an infinite canvas. Imagine a ‘Digital Wall’ on which all participants can have their voice, ideas and opinions captured.
Content can be ‘pinned’ where pages can be ripped out, arranged and inked upon.
At the end of the meeting, organize and paginate your work and share effortlessly with everyone.
Simplifies complex ideas, visually communicates concepts and intent, and allows teams to capture decisions and reduce mistakes.
Whether you are teaching a class, creating a marketing campaign or involved in a detailed engineering design session, Reactiv SCRIBBLE will allow your ideas to be presented.
- Brainstorm, Sketch and Draw
- Create Layout
- Manage Projects
- Infinity Canvas
- Export & Share Layouts
Reactiv HUDDLE | Re-imagining Collaboration
Allow your employees, partners and customers to simultaneously collaborate and participate as if they were sitting across the table in a ‘Digital Room’ – regardless of their location.
Not only share video and audio, but every participant can seamlessly interact – share files, ink and manipulate content.
Dramatically increases engagement as everyone can be a presenter – leveraging the capabilities and the benefits of Reactiv STAGE and Reactiv SCRIBBLE.
- Integrated video conferencing
- Full bi-directional user interaction
- Transfer files and data seamlessly – no need for attachments
- Anyone can present
Installation Issues
If Reactiv SUITE crashes on Startup and fails to show a crash report, perform the following steps:
- Open Event Viewer in Windows
- Go to Windows Logs > Application. Look for the Error where the source is Application Error. The latest crash entry will be on the top
- Copy the contents of the General Tab and send it to techsupport@vizetto.com
Based on the content of these details we can determine the next course of action.
NOTE: Ensure that you have an updated version of Microsoft Office. Outdated versions may result in errors during startup.
Check to see if you are using the new Intel i10 Ice Lake or i11 Tiger Lake CPU. The new Intel CPU chips have an issue and will cause Reactiv SUITE to crash. A temporary workaround is listed below so you can continue to use Reactiv SUITE:
- Open “File Explorer” (Win+E), right-click on “This PC”, and select “Properties”
- Select “Advanced System Settings”
- Select “Environment Variables” in the “Advanced” tab
- Select “New…” under “System variables”
- Input the text below and select “OK”
Variable name: OPENSSL_ia32cap
Variable value: ~0x200000200000000
- Confirm that the variable has been added successfully, then select “OK”
- Start Reactiv SUITE
License Management
If you didn’t already purchase a key from one of our partners, simply fill the Free trial form when you launch Reactiv SUITE, and you will receive your Trial License Key by email.
- Check your Junk Email folder
- Wait a few minutes and refresh your email
- If you still don’t receive it, you can contact us
- Go to Settings
- In Product License, activate by entering your activation code
- Go to settings
- In Product License, enter your license
- Click on Deactivate
- If you bought your license from one of our partners, contact their customer support
- If not possible, contact our customer support
Once a license is deactivated, you can use the same key and activate it again on another PC.
Configuring Reactiv SUITE
- Connect up to 3 additional displays to the Reactiv SUITE PC
- In Reactiv SUITE settings > Device Manager > Display Layout, configure the position of your secondary displays. Just select the available display and drop it into the position on the layout for Reactiv SUITE to take control. The location of the display represents the ‘throw’ direction of the content. Just throw content right, left or up, and the content will appear on the appropriate display as per the layout map
- Verify Windows recognizes the secondary display. In Windows, right-click on your desktop, select “displays settings”, and confirm that the secondary display is detected
- If the secondary display is not detected by Windows, try to disconnect and reconnect the display, or change the cables
If your keyboard relies on a “Bluetooth USB dongle”, the IWB might block the Bluetooth signal, if possible, try to put the USB dongle on an available USB port on the side of the IWB instead of a behind the IWB.
- If your IWB has a ShadowSense touch screen
- Make sure that you are using the pen and eraser that was originally delivered
- Go in settings > devices manager > Touch Screen:
- Make sure your touch profile is set to “IWB”
- Make sure that the ShadowSense Firmware is R11.0 or higher, otherwise, update the firmware by clicking on “firmware update” and following the instructions
- In the Touch screen settings, if you see multiple choice for the Stylus (that option is only available for some specific IWB), select the one you are using
Reactiv SUITE requires Microsoft Office to be installed and activated on the computer running the software in order to open documents such as Word, PowerPoint, or Excel.
Ensure that you are not running a 30-day free trial and your license is valid and not expired.
- In Windows, open any Office app (Excel, PowerPoint, Word…)
- Go “Files” > “account” > and verify that the product is activated
- If the account is not activated, you will need to contact your IT department to activate it or to purchase a new license
Reactiv SUITE IWB is by default configured to be in full screen “Kiosk Mode” by your IT department.
Otherwise, go in Settings > User Interface > Additional Settings and click on toggle “Fullscreen mode”.
In Reactiv SUITE Settings > User Interface > Accent Color.
Yes, in the Settings > User Interface > Background Media.
No, but we are working on additional options to choose from which will be available soon.
Move any image into the presentation folder, and rename it “folder.jpg” – that picture will become the presentation thumbnail.
Any sub-folder, inside the presentation, can also be customized by placing a “folder.jpg” file within it.
Move any picture into the presentation folder and rename it “background.jpg”, that picture will become the presentation background in STAGE.
Any sub-folder, inside the presentation, can also be customized by placing a “background.jpg” file within it.
Go in Settings > System > Browser Settings to add or remove Quick Launch shortcuts. To change the shortcut Icon, click on the icon and locate on your PC the new icon you would like to replace it with.
General Navigation
- On the Home screen, select Reactiv STAGE or Reactiv SCRIBBLE
- From the Lobby (Public or Private Workspaces), you can start a presentation just by clicking on any of the icons
- On the Home screen, select Reactiv STAGE or Reactiv SCRIBBLE
- From the Lobby (Public or Private Workspaces), you can add new workspaces by clicking on the ‘+’ icon
- In Details:
- Enter a title and a description
- Add a folder with the desired files to use in the Workspace by clicking on the Folder button
- In Media:
- Add images as the preview and background media by clicking on +
- Add images as the preview and background media by clicking on +
- Click on Save. Select your Workspace on the Lobby screen and start presenting
- In Details:
- On the home screen, click on the help button, ‘?’ to see mini video-tutorials explaining the basic gestures and features
- In a presentation, click on the interrogation mark in the bottom right corner to see mini video-tutorials
- For more information on basic tools, refer to the Getting Started Guide
- Use your USB key to automatically start a project
- Prepare your files in a USB flash drive
- Plug your USB flash drive into the Interactive Whiteboard
- Ensure that USB drive is enabled in SETTINGS
- Start Reactiv STAGE or SCRIBBLE and go to the lobby
- Click on the USB Project icon to start presenting
- Now, all changes will be saved back into the same USB folder
Before your presentation/at your desk:
- Open your presentation folder
- If you are using Chrome, navigate to the webpage you would like to use in Reactiv SUITE, select the address in the address bar, click and drag it into your presentation folder, and create a URL file (shortcut to a webpage)
- If you are using another browser, in your presentation folder: Right-click > New > Shortcut > past your webpage address > next > name your shortcut and click finish
In Reactiv SUITE/during your presentation:
- Click on the browser icon
- Navigate to the webpage you would like to work on
- Click on the “add to presentation” button located on the browser floating toolbar
- The webpage will now be in your presentation folder so you can open it in STAGE and SCRIBBLE
Everything you present and save, during a session, will be saved back to the exact same folder as the originating file. On-premises or off-premises storage, Local drive, USB flash drive, network drive, or Cloud, data will only be saved to the location of your choice.
Reactiv LAUNCHER FAQ
Reactiv LAUNCHER creates a seamless user experience for all Reactiv ecosystem applications. It curates the user experience, allows IT to configure the software and controls access to desktop and operating system.
Designed specifically for public space users such as boardrooms and workshare spaces where multiple users can log in and access their individual workspaces.
- Today you can use any video conferencing tool on top of Reactiv and share your screen
- We are working on integrating the main video conferencing tools directly into Reactiv SUITE to facilitate your workflow
- Reactiv HUDDLE, once launched, will outperform these Video Conferencing tool in collaboration features and capabilities
No, Reactiv SUITE is a curated environment that is designed from the ground up to make your meetings more productive. All the applications that are required for your meetings are already integrated into the framework.
Reactiv AUTHENTICATE FAQ
Reactiv SUITE can leverage existing domain authentication such that any individual in the organization can log in, navigate the network, and access their private data using their login privileges.
- The IT department needs to set the IWB on the domain (with the help of the Guide for IT) and specify which folders users will be able to access once logged in
- Once authentication set, any users can open their own session and access their private workspace using the “user sign-in” button on the home screen, or directly in the “private workspace” tab
Yes, if your Interactive White Board has a Motion Sensor. Enable/disable Motion Sensors to track activity in the boardroom, change the Timer to anywhere between 5mins-1hour, and control power actions such as Locking the Session or Managing the Projector. To active this feature:
- Go to Setting
- Device Manager
- Motion Sensor Settings
Yes. First, set an Admin Password to lock the system settings by clicking on Admin Sign In.
- Type in the password once and confirm it a second time
- To change the password, type and confirm a new password and click on “Apply”
Once a password set, you can curate and filter the drives/folders public or private users can access, following the Guide for IT section 3.3.
Reactiv STAGE is a powerful non-linear storytelling tool that enables teams to shift focus from managing content to the narrative of a presentation. STAGE allows you to open, render, markup, and present content in any format that you routinely use. Dramatically improves the speed and accuracy of capturing audience feedback and meeting results.
At any time, click the “arrange” button at the bottom right corner of your screen to automatically arrange every object on the screen.
To clean your presentation screen, click the “remove all” button at the bottom right corner of your screen.
You can save documents, with your annotations, by clicking on the save button, located on the STAGE toolbar. Just click on any content and the toolbar will appear.
Reactiv SCRIBBLE is a breakthrough brainstorming and layout tool, that uses an infinite canvas, allowing you to sketch, write ideas, mark up pages and create dynamic layouts that accurately represent your vision.
SCRIBBLE simplifies complex ideas, visually communicates vision and intent and allows your team to capture decisions and reduce mistakes.
- Use the pagination tool to create page breaks from any part of the canvas that you would like to share. Then simply export these pages breaks into a PDF
- Once the PDF created, it will be in your presentation folder so you can share it easily
Once a page break is defined, you must click “create page” button again. Every time you want to add a new page, this button must be clicked again.
When using the smart feature, the insert path must cover the entire height/width of the objects/inking that you want to move, in order to select them. When selected properly, the content will be highlighted.
Using the Lasso tool, you can move and resize content on your canvas.
Double click on the canvas to activate the smart insert tool, and create a closed path to select everything inside the loop. Once the loop is closed, you can move the content around the canvas and resize it to re-organize the layout as you wish.
Reactiv SCRIBBLE allows users to mirror a paginated area, or the entire workspace into up to 3 secondary displays:
- To mirror a page, click & hold and throw it in the direction of the secondary display you want it to be mirrored in
- To mirror the entire workspace, click and hold the canvas, then throw it in the direction of the secondary screen
Reactiv SCRIBBLE is all about layout. It will allow you to mirror a specific layout defined by a page break. You cannot mirror just a single document – if you want to mirror a document, do that in STAGE.
To mirror the entire workspace, click and hold the background, then throw it in the direction of the secondary screen.
- Throw the same page again, in the same direction, to remove it from the secondary display
- Or throw a new document in the same direction to replace the first one
- Make sure that you are throwing in the right direction. You need to throw the content in a specific direction as each direction (left/right/up) are different displays
- Check Reactiv SUITE settings and make sure that the secondary displays are correctly configured
- Make sure that the object you are throwing is properly hitting the border of the screen and bounces back into position. If the object doesn’t properly hit the border of the screen it will not mirror
Reactiv SCRIBBLE
- Will auto-save your progress after every modification. You don’t have to worry about saving during your session, just focus on your work
- You can also paginate your canvas into individual pages, and export to PDF
General
Integrated services that seamlessly connect in-room devices into the Reactiv SUITE eco-system.
Remote CONNECT allows colleagues and attendees to interact with the Interactive White Board using their personal devices. They can share files with Reactiv SUITE, cast their device’s screen into it, or use their devices as keyboards for the IWB.
In-room compatible devices such as laptops, mobiles and tablets can be cast to Reactiv SUITE using build-in Airplay and Miracast capabilities.
- Which devices can I cast from?
Airplay: You can cast from iPhone, iPad, iPod Touch, MacBook, iMac, Mac mini, etc.
Miracast: You can cast from certain Android devices (Samsung and other phone/tablet which support Miracast) or Windows 10 PCs (using in-built Miracast capabilities).
Chromecast: You can cast from various Google Chromebooks and other Android devices that support Chromecast.
- In Reactiv SUITE
Ensure that Airplay, Miracast and/or Chromecast are enabled in Reactiv SUITE settings. Once a device is paired, it will appear in STAGE and SCRIBBLE in the library, under the “Devices” tab.
- On your device
Open the appropriate casting application on your device. Search for the Device Name in the list and connect to it. The Device Name is displayed in the top right-hand corner of Reactiv SUITE status bar.
Yes, Reactiv SUITE supports off-the-shelf video capture cards and USB video capture devices which convert HDMI\DP video inputs into a USB stream. These devices can be configured for use using the SETTINGS -> Device Manager -> AV Settings menu inside Reactiv SUITE. Using this menu, you can create an A/V source by combining video and audio inputs together into one stream.
There is no limit to the number of web cameras and A/V sources that can be managed by Reactiv SUITE.
Reactiv SUITE will process as many video capture devices as detected by the Operating System. It should be noted that the performance of the system is dependant on the system capabilities of the Reactiv SUITE PC. USB bus bandwidth, memory bandwidth and the ability for the CPU to process these streams will be the limiting factor.
Reactiv SUITE will detect all video input sources that are detected by the Windows OS. Check Device Manager to confirm that the device you are looking for is present. If not, re-install the device and confirm that Windows is able to detect it.
This can happen when Windows, or the installed anti-virus software on the computer, blocks access to the camera for certain desktop programs. To fix this, open Camera Privacy Settings and verify that the desktop apps have access to your camera.
Next if Anti-Virus programs (like Kaspersky) are installed, ensure that the Camera input to Reactiv SUITE application is enabled from the Kaspersky Application Control.
Kaspersky blocks both settings Access to webcam and Access to audio capturing devices for Reactiv SUITE.
Team members present in the room can wirelessly send any file to Reactiv SUITE by opening the URL displayed in the top left-hand corner of the Reactiv status bar, using any browser on their personal device. Follow the instructions on the browser to upload files directly into the active digital workspace.
For more information, refer to the Getting Started Guide – Remote Services.
Reactiv enables you to discreetly share text or complex weblinks from your remote device into the Reactiv Workspace. Just open the URL displayed in the top left corner of the Reactiv status bar on any in-room personal device. Follow the instruction to send text or URL links directly into Reactiv SUITE apps or the browser.
For more information, refer to the Advanced User Manual – Remote Keyboard (Link to file for download).
Using in-room devices as keyboard for the IWB is a feature only available for IWB using ShadowSense touchscreen technology, as Reactiv SUITE leverage specific internal connections only available with IWB powered by ShadowSense
- Open Reactiv SUITE settings > Device Manager > Touch Screen, if “ShadowSense not detected is displayed, then Remote Keyboard feature won’t work
- If the IWB is powered by ShadowSense, make sure that the ShadowSense Firmware is R11.0 or higher.
- If the Firmware is bellow r11.0, update it to the latest available firmware by clicking on “firmware update” and following the instructions
Reactiv CONNECT- Airplay
Yes, Airplay requires both the personal, in-room device and the Reactiv SUITE host PC to be on the same network for screen sharing to work.
- On iOS, open the control center and click on “Screen Mirroring”
- On macOS, click on the Airplay icon in the menu bar
- On macOS, verify that Airplay is enabled in System preference Displays “Show mirroring option in the menu bar”
- On iOS, verify that the OS is up to date
- Verify that your iPhone/iPad and the Reactiv SUITE device are on the same network
- Verify in Reactiv SUITE settings that Airplay is enabled
- On macOS, verify that incoming connections are not blocked
- Go to “System Preferences” > ”Security and Privacy”->Firewall > ”Firewall Options”, deselect “Block All incoming Connections”, and select “Automatically allow downloaded signed software to receive incoming connections” if it’s not already selected
- On the Reactiv SUITE PC, confirm that the Wi-Fi\Network connection is configured as a PRIVATE network. The PC must be discoverable for Airplay to work
- On the Reactiv SUITE PC, confirm that the firewall is configured to accept incoming connections
- On the Reactiv SUITE PC, confirm that the WiFi/Network connection is configured as a PRIVATE network. The PC must be discoverable in order for Airplay to work
- On the Reactiv SUITE PC, confirm that the firewall is configured to accept incoming connections
Please check the DNS setting (in network settings) of the PC running Reactiv SUITE. You can try using alternative DNS like Google’s free DNS 8.8.8.8 and 8.8.4.4.
Reactiv SUITE Airplay connectivity supports playback of videos using H.264 video codec and AAC audio codec. If the videos use any other format, they might not work.
If you are using a WiFi connection, the WiFi signal might be weak, or your network might be overloaded.
- Ensure a good signal between Reactiv SUITE host PC and the in-room device attempting to cast
- If possible, use a wired Ethernet cable instead of WiFi to connect the Reactiv SUITE host and macOS device to the network
- In some cases, switching off Bluetooth on in-room iOS devices can help to get a better connection
Once the screen is cast, the volume is controlled through Reactiv SUITE and not the in-room device.
- Reboot the PC running Reactiv and reboot the user’s personal devices and try again
- Refer to the IT Manual to ensure that the network configuration, ports and settings are configured correctly. Download IT Manual
- Confirm that your network supports mDNS protocol as this protocol cannot be blocked for Airplay to work correctly
- Install an off-the-shelf AppleTV device on your existing network and confirm that it works. If an off-the-shelf device works, Reactiv SUITE will also work
Reactiv CONNECT- Miracast (Windows & Android Devices)
No, Miracast utilizes WiDi which doesn’t require the casting and receiving devices to be on the same network. As a result, any device in the room that supports Miracast will see the Reactiv SUITE Miracast server and can connect directly.
- On a Windows 10 device, click on the CONNECT icon and search for the Reactiv SUITE Device Name. Select this device and pick the projection mode
- On many Android and Samsung devices, in the Quick Settings menu open the Smart View app. Search for the Reactiv SUITE device name and follow instructions
- Not using a Samsung smartphone? See our detailed guide:
- Make sure that Reactiv SUITE PC has a valid WiFi adapter and it is turned on. Miracast requires WiFi connectivity with WiDi support. Airplane Mode must not be turned on
- On the Reactiv SUITE PC, go to “Projection Settings” and “Some Windows and Android devices can project to this PC when it is OK”, should be set to “Always Off” from the dropdown menu
- Confirm that the OS and WiDi adapter support Miracast
- On the Reactiv SUITE PC, type ‘dxdiag’ in the Windows search box
- Click ‘Save All Information’ and save the resulting file
- Open this DxDiag.txt file and confirm that Miracast is available
- On the Reactiv SUITE PC, confirm that the WiFi\Network connection is configured as a PRIVATE network. The PC must be discoverable in order for Miracast to work
- On the Reactiv SUITE PC, confirm that the firewall is configured to accept incoming connections
Refer to the IT Manual to ensure that the network configuration, ports and settings are properly configured. Download IT Manual
- On the Reactiv SUITE PC, configure ports:
- “Windows Defender Firewall” > “Advanced settings” > “Inbound Rules” > “New Rules”. Select “Port”,
- Click Next
- Now select “TCP” and “Specific Port numbers” set it to 7236
- Click Next and select “Allow the Connection”
- Click Next and select all 3 boxes “Domain”, Public” and “Private”. Click Next, give a name to the new rule
If Miracast still doesn’t work, try the Windows native Miracast app provided by Microsoft. Type ‘Connect’ in the search box.
Confirm if this app is able to connect to your mobile device. If this app also does not work, then the PC does not support Miracast.
That is to be expected, Miracast defaults to a 16:9 aspect ratio by default.
Reactiv CONNECT- Chromecast (ChromeBooks & Android Devices)
Yes, Chromecast requires both the personal, in-room device and the Reactiv SUITE host PC to be on the same network for screen sharing to work.
- Make sure your mobile phone or tablet is on the same Wi-Fi network as your Chromecast device
- Open the Google Home app
- Tap the device you want to cast your screen to
- Tap Cast my screen
> Cast screen
Reactiv CONNECT- FileDrop
- Make sure that both your in-room device and your Reactiv SUITE PC are on the same network
- On the Reactiv SUITE PC, confirm that the WiFi/Network connection is configured as a PRIVATE network. Reactiv SUITE PC IP must be discoverable
- On the Reactiv PC, open a browser and type: “Localhost\Reactiv” in the search bar to confirm that the Reactiv Webserver is working
- On the Reactiv PC, Reactiv webserver rely on port 80, and while it is normally open by default, you can create a new firewall rule to open it:
- “Windows Defender Firewall” > “Advanced settings” > “Inbound Rules” > “New Rules”. Select “Port”,
- click Next
- Now select “TCP” and “Specific Port numbers” set it to 80
- Click Next and select “Allow the Connection”
- Click Next and select all 3 boxes “Domain”, Public” and “Private”. Click Next, give a name to the new rule
- From a Windows device on the same network: Ping the Reactiv Webserver IP address to see if it is reachable:
- In windows, open Command Prompt by hitting Windows+R and typing “cmd” in the run bar, then hit enter
- In Command Prompt, type “ping reactiv_ip_address”
Reactiv SUITE creates a webserver on the PC in order for in-room devices to connect and transfer information. But the Reactiv SUITE PC could have multiple IP addresses due to multiple network adapters. An example is connecting WiFi and LAN cable to the PC, which will create two IP addresses for the same PC.
If the IP address displayed in the status bar is incorrect, you can use the Settings > System > Remote Connect > Text/File Sharing menu to pick the correct IP address.
